Wiesner Hyundai

New Car Experience We purchased a new car for my mom and it was a quick and easy experience from start to finish. The staff was professional, helpful and this was the be We purchased a new car for my mom and it was a quick and easy experience from start to finish. The staff was professional, helpful and this was the best car buying experience we've ever had. More

great experience Our salesman frank was great. Got a great price on our car. Have worked with the service department as well in the past and cindy has always been extr Our salesman frank was great. Got a great price on our car. Have worked with the service department as well in the past and cindy has always been extremely helpful! More

Service center Over two hours to change a tire sensor light, with an appointment. Told they needed to drive it after the two house wait to make sure it didn't come b Over two hours to change a tire sensor light, with an appointment. Told they needed to drive it after the two house wait to make sure it didn't come back on. Ridiculous.... More

horrible service Told to arrive 1:30. There 1:10. Turned away. Sent to wrong place for alt Hyundai. Horrid service. Rankin road Houston got me in. Great service there. Told to arrive 1:30. There 1:10. Turned away. Sent to wrong place for alt Hyundai. Horrid service. Rankin road Houston got me in. Great service there. More

I took my 2013 Hyundai Santa Fe for its first (complimentary) oil change on 2-3-2014. I had an appointment for the service, but was told that it probably would be an hour and a half wait for comp (complimentary) oil change on 2-3-2014. I had an appointment for the service, but was told that it probably would be an hour and a half wait for completion. I surrendered my auto lock key to the service personnel, and waited in the waiting area. First, I was told my one of the service people that I had a chip in my windshield that I had never seen. Then, we had to contact my insurance company for service to fix that. Then, we were informed that my key had been locked in my vehicle. I was asked to talk to Bluelink to have it opened. First, I was told that I was not the person named on the service and they could not assist me. I was told to have my husband speak to them. After he spoke to them to give them approval, we were told that we did not have the essentials package on the complimentary service, and it did not include the option to open the doors remotely. I also was told that I would need to give them a credit card number and allow a $99.00 charge to have my door opened. So, I was stuck!!!!! They charged my card and opened the door. In spite of my anger, and the assurance that the dealership would make it right, my free oil change cost me $99.00 and three hours of aggravation!!!! It is absolutely rediculous that the maintenance personnel would not know that if they left the key in the car unattended that the doors would lock....an even more absurd that it should cost me to have them opened. I am truly disappointed in the whole process. This dealership is where I purchased my vehicle, and yet even though I am the owner of record, the tags are in my name, and I drive it...I cannot use the Bluetooth and that I should pay for their mistake!!!! More

If there is a NEGATIVE RATING, I would give this dealership that rating!!!!! I've always heard about car salemen being the worst people on earth. I never thought that extended to all parts of th dealership that rating!!!!! I've always heard about car salemen being the worst people on earth. I never thought that extended to all parts of the car dealership industry until my experience with WEISNER HYUNDAI. For years, I've brought my FORD and TOYOTA to a dealership for service. And for years, they have never given me cause to think them a bunch of dishonest human beings until my recent experience with WEISNER HYUNDAI. I brought my Sonata in for an airbag recall fix on Nov, 1, 2013. When we dropped it off, Jordan the service rep and myself did a walk around to note any body damages to the car. The only one noted was a scratch on the side of the car that I knew was there as I fell on the car with the car keys. They said it will take 3 hrs. We left. A few hours later I got a call from the service rep saying it will actually take more than that as one side will take as much as 3 hrs. So I was told to expect to pick it up later in the evening. Around 6pm, we didn't get a courtesy call, so my husband called. They couldn't locate the paper work. So we figured we would not get the car until the next day. Saturday Nov 3rd, I got a call from Jordan Silvernail around past noon to tell me the car was ready. We went to picked it up close to 2pm when they would close. I did not check the car, as I was used to having our Ford and Toyota serviced at the dealership all the time. And they always take good care of the car. Drove the Sonata home. The next day Sunday, we decided to wash our cars. We noticed this long line on the front bumper. On closer inspection, we saw a ding and scratch on the paint. As I was flying out to SF the next day for an entire week and my hubby was driving to LA that week, I called the dealership to let them know the problem and to tell them that as we were both out of town, we couldn't bring the car back that week. I spoke to PHILIP MARTINEZ, the service manager and he said to bring it in and he'll look at it. But that he could not really know for sure what he can do as we drove the car out of the dealership already (NOTE: you can already tell excuses coming up). Nov 11th, I brought it in. He checked it and offered me a "paint pen". He said there is nothing he can do about it as he couldn't know for sure if that happened at the dealership. That is a penny on a hundred dollar consolation fix! This is a 2012 Sonata barely driven, as I work from home. Unlike them, I am an honest person. If I did that myself, I woudn't go chasing after the dealership and have then fix it. But as I know for certain this was not cause by me, it is very frustrating to have this manger say there is nothing he can do. This was the first time we used this dealership in this small town, as we just recently moved to the state. But in Las Vegas, and the Bay Area, CA, we have always dealt with dealerships for our car service and never had an issue of coming out with a ding, dent or scratch, as was in this case. For them to allude that I am lying, that I do not appreciate. I filed a case with Hyundai Corp, paid $25 to file a complaint with the CCA. And I will spend time going to all consumer rating sites I can think of, to bring the word out about this dealership in TX! BEWARE YOU CAN NOT TRUST THIS SMALL-TOWN MENTALITY SERVICE CREW! If you do bring your business to this dealership, make sure you check your car TOP TO BOTTOM before leaving their lot. Otherwise, they will wash their hands of it. I know I am only one unsatisfied customer and it will barely ding their bottom line. But I want other people to be aware and not have the same experience as I did. More

This dealership was recommended by the Car Pro radio program. Eric Ashworth greeted me upon arrival at the dealership and was great to work with. I loved the fact that I was able to look a severa program. Eric Ashworth greeted me upon arrival at the dealership and was great to work with. I loved the fact that I was able to look a several vehicles without any pressure before making my final decision. The only negative I have - and this may be my own fault for not asking before hand - is that the warranty on my used vehicle purchase was not explained until I was in the process of completing the final sales paperwork and that the certified pre-owned vehicle I purchased should have had the tires replaced before being sold (the tread did not come close to Lincoln's head on the penny test). All in all I had a great experience and would recommend this dealership to others. More

This is the best dealership I have ever done business with. I'm 65 and have purchased many cars and trucks. Usually I would rather have a root canal than go to the car dealership, but Wiesner Hyundai i with. I'm 65 and have purchased many cars and trucks. Usually I would rather have a root canal than go to the car dealership, but Wiesner Hyundai is the exception. Eric Ashworth has sold our family 3 new hyundais and every sales experience has been good! Sometimes I just stop in to see whats happening and to talk to Erick. The dealership is clean and the people are friendly. You will still have to deal to get the car you want but you will be treated with respect and the dealership is honest. Wiesner Hyundai pays all the sales people a monthly salary and then a commission on each sale, so no high pressure. Erick asked me what I needed or wanted and we went from there. We drove three cars in one day and I never thought I was being rushed or pressured into a sale. If you want a new Hyundai or think you might, just stop by and see Erick and he will let you drive whatever you want. More

This dealership had a wide selection of the vehicles I was looking for, and the salesman was very knowledgeable about the vehicles to answer any questions and explain the differences. When it came time t was looking for, and the salesman was very knowledgeable about the vehicles to answer any questions and explain the differences. When it came time to buy the car they were very open and honest about the prices and what discounts we would receive. Took a bit of negotiating to get them down, but they didn't really make the process a hassle like other dealerships would. Generous with their test drives, overall a five-star experience. More

My initial contact with the dealership was online through internet sales. I requested to be paired with a salesman who was more interested in selling cars than earning a big commission. She assured me that internet sales. I requested to be paired with a salesman who was more interested in selling cars than earning a big commission. She assured me that she understood my request and informed me that my salesman would be Eric. Eric contacted me that very same day. I emailed him what I was looking for in a vehicle and he emailed me screens shots of three vehicles meeting my specifications this helped narrow my search and saved me valuable time. I selected a vehicle from one of the three before I visited the dealership in person. When I arrived at the dealership, Eric had the vehicle waiting. I took one look at it and told him it was what I looking for, no test drive needed. We went inside where finance managers Ed and Laura worked their magic. Thank you Eric and the Wiesner team for making my car buying experience a pleasant one. More