Whitten Brothers Mazda

Surprisinigly Good Experience Like so many people I'm not a fan of the whole buying a new car thing, but our experience with Whitten Bros. Mazda was surprisingly pleasant. Pleasant Like so many people I'm not a fan of the whole buying a new car thing, but our experience with Whitten Bros. Mazda was surprisingly pleasant. Pleasant enough that we ended up buying a new CX-5 on the spot - despite our initial plan to leave and think about it! Harold Toast was informed on his product, wasn't pushy, and made us feel comfortable dealing with him. Same for Nick the manager who gave us a reasonable price and fair trade-in allowance. Not so great though is the picking up the car stage. The paperwork aspect on the financial side could be improved, but that may be the case at all dealerships. And at this stage I wasn't in the mood for the hard sell on the extras - sealants, warranty extensions, etc. I just wanted to get my new car! To be fair this is probably the same at all dealerships, and upselling is part of it, so I don't fault Whitten so much as the industry practice. Despite that it was a surprisingly good experience and we are enjoying our new CX-5 immensely. So thanks. More

Personalized service The team was not pushy, but informative. Things that I had concerns about, the personnel I worked with Monty Baker did an awesome job to take care of The team was not pushy, but informative. Things that I had concerns about, the personnel I worked with Monty Baker did an awesome job to take care of those things and made sure we felt comfortable with our new purchase More

Whitten Brothers Mazda is top of the line My experience at Whitten Brothers was top of the line. My sales associate was kind, knowledgeable and patient. He took the time to accommodate every c My experience at Whitten Brothers was top of the line. My sales associate was kind, knowledgeable and patient. He took the time to accommodate every concern and request I had. All in all I am very happy with my purchase and the service I was given at this dealership. More

Smooth, easy car buying experience Ron and Bill were very professional and helpful in the purchase of a new Mazda3, while helping me in the process of turning in a leased Mazda6. I feel Ron and Bill were very professional and helpful in the purchase of a new Mazda3, while helping me in the process of turning in a leased Mazda6. I feel I received a fair deal, and didn’t have to spend much time in the closing process. Would have preferred a little less of the sales of add-on services, but understand that is an inescapable part of the process. More

Great customer service This dealership has to be one of the most customer service driven dealerships I have ever had the pleasure of visiting. I sent an online request that This dealership has to be one of the most customer service driven dealerships I have ever had the pleasure of visiting. I sent an online request that I was interested in a Mazda 6 and within fifteen minutes I received a call from Miss Gillian. Miss Gillian sense of urgency is the reason I chose to visit the dealership. There, I was greeted by Mr. Melvin Roberts who's the type of salesperson that makes you feel like you're top priority while you're under his care. I made two trips to the dealership before I made a final sale on another Mazda 6. I wouldn't have been able to leave that dealership with that car without the help of Mike and others in the finance department who worked diligently to find me a lien holder that could accommodate my limited flexibility. I feel like I am apart of the Whitten Brothers Mazda's family now and I will recommend them to anyone looking for a great car at unbeatable prices! More

Great car shopping experience The car shopping experience in Whitten Brothers Mazda was Great! Harold is very helpful and took care of everything. The whole process was very smooth The car shopping experience in Whitten Brothers Mazda was Great! Harold is very helpful and took care of everything. The whole process was very smooth. More

Mazda Experience The process was very positive. I do not have anything negative to say about the experience we had buying our new car. From the moment we walked in the The process was very positive. I do not have anything negative to say about the experience we had buying our new car. From the moment we walked in the showroom until the moment we got in the new car and drove off. Even when I changed my mind about color like 3 times! Everyone was very pleasant, and professional. More

Not just another customer I felt welcome here every time I went. I had visited here and other dealers through the last 6 months and finally found what I wanted and the staff I I felt welcome here every time I went. I had visited here and other dealers through the last 6 months and finally found what I wanted and the staff I liked to deal with. This is the place to go. You are not just another customer. More

Superior Everyone was very helpful. They spent a lot of time with me and answered all of my questions. Mr. Edward's and Mr. Cupp were especially knowledgable. Everyone was very helpful. They spent a lot of time with me and answered all of my questions. Mr. Edward's and Mr. Cupp were especially knowledgable. Kudos! More

Helpful, courteous and friendly We found the vehicle we were looking for online and contacted the dealership. When we got there the staff was friendly and very courteous. Curtis was We found the vehicle we were looking for online and contacted the dealership. When we got there the staff was friendly and very courteous. Curtis was knowledgeable and very helpful during the entire process. We received a good deal on our beautiful Mazda 6, and would certainly return for future purchases! More