Whitten Brothers Mazda

Helpful guidance through buying - 3 cheers for Melvin Whitten Mazda has largest variety of Mazda vehicles in Richmond VA area- esp for used vehicles. Overall the dealership made us feel welcome. Our sales Whitten Mazda has largest variety of Mazda vehicles in Richmond VA area- esp for used vehicles. Overall the dealership made us feel welcome. Our sales consultant- Melvin - was very helpful ensuring through the test drive process that my daughter was actually comfortable with the car. Closure of the process was fairly smooth and fast. Like other dealerships, they did try to sell add-ons, but were not too pushy. In my case- I had to go back to get an add-on installed after purchase of the car. Dealership did provide me a good price and prompt service. Overall a prompt, smooth and pleasant experience. More

Quick and Friendly! Mo B., Hope G. and Michael S. were a great team to work with! Everyone was quick, informative, and friendly. Down to earth pricing options too! Mo B., Hope G. and Michael S. were a great team to work with! Everyone was quick, informative, and friendly. Down to earth pricing options too! More

excellent service by all, especially Harold Toast III . All other functions performed flawlessly Thank you to all at Whitten Mazda. Will see you soon. ok . All other functions performed flawlessly Thank you to all at Whitten Mazda. Will see you soon. ok More

The Mazda Experience Wonderful sales people and staff at Whitten Mazda, contributed to a satisfying purchase. We are now the proud owners of a 2019 Mazda CX-3 and could n Wonderful sales people and staff at Whitten Mazda, contributed to a satisfying purchase. We are now the proud owners of a 2019 Mazda CX-3 and could not be happier. Love our Mazda Experience. Sincerely, J&B Knieriemen More

Surprisinigly Good Experience Like so many people I'm not a fan of the whole buying a new car thing, but our experience with Whitten Bros. Mazda was surprisingly pleasant. Pleasant Like so many people I'm not a fan of the whole buying a new car thing, but our experience with Whitten Bros. Mazda was surprisingly pleasant. Pleasant enough that we ended up buying a new CX-5 on the spot - despite our initial plan to leave and think about it! Harold Toast was informed on his product, wasn't pushy, and made us feel comfortable dealing with him. Same for Nick the manager who gave us a reasonable price and fair trade-in allowance. Not so great though is the picking up the car stage. The paperwork aspect on the financial side could be improved, but that may be the case at all dealerships. And at this stage I wasn't in the mood for the hard sell on the extras - sealants, warranty extensions, etc. I just wanted to get my new car! To be fair this is probably the same at all dealerships, and upselling is part of it, so I don't fault Whitten so much as the industry practice. Despite that it was a surprisingly good experience and we are enjoying our new CX-5 immensely. So thanks. More

Personalized service The team was not pushy, but informative. Things that I had concerns about, the personnel I worked with Monty Baker did an awesome job to take care of The team was not pushy, but informative. Things that I had concerns about, the personnel I worked with Monty Baker did an awesome job to take care of those things and made sure we felt comfortable with our new purchase More

Whitten Brothers Mazda is top of the line My experience at Whitten Brothers was top of the line. My sales associate was kind, knowledgeable and patient. He took the time to accommodate every c My experience at Whitten Brothers was top of the line. My sales associate was kind, knowledgeable and patient. He took the time to accommodate every concern and request I had. All in all I am very happy with my purchase and the service I was given at this dealership. More

Smooth, easy car buying experience Ron and Bill were very professional and helpful in the purchase of a new Mazda3, while helping me in the process of turning in a leased Mazda6. I feel Ron and Bill were very professional and helpful in the purchase of a new Mazda3, while helping me in the process of turning in a leased Mazda6. I feel I received a fair deal, and didn’t have to spend much time in the closing process. Would have preferred a little less of the sales of add-on services, but understand that is an inescapable part of the process. More

Great customer service This dealership has to be one of the most customer service driven dealerships I have ever had the pleasure of visiting. I sent an online request that This dealership has to be one of the most customer service driven dealerships I have ever had the pleasure of visiting. I sent an online request that I was interested in a Mazda 6 and within fifteen minutes I received a call from Miss Gillian. Miss Gillian sense of urgency is the reason I chose to visit the dealership. There, I was greeted by Mr. Melvin Roberts who's the type of salesperson that makes you feel like you're top priority while you're under his care. I made two trips to the dealership before I made a final sale on another Mazda 6. I wouldn't have been able to leave that dealership with that car without the help of Mike and others in the finance department who worked diligently to find me a lien holder that could accommodate my limited flexibility. I feel like I am apart of the Whitten Brothers Mazda's family now and I will recommend them to anyone looking for a great car at unbeatable prices! More

Great car shopping experience The car shopping experience in Whitten Brothers Mazda was Great! Harold is very helpful and took care of everything. The whole process was very smooth The car shopping experience in Whitten Brothers Mazda was Great! Harold is very helpful and took care of everything. The whole process was very smooth. More