White River Toyota - Service Center

Terrible customer service. Wait time for the scheduled service was confirmed in advance by telephone but when I arrived, intending to wait, I was told by Ms. Simond that there Wait time for the scheduled service was confirmed in advance by telephone but when I arrived, intending to wait, I was told by Ms. Simond that there was no way to tell how long it could take - according to her it could be four hours or even six hours to diagnose a faulty A/C. When I tried to explain that I had checked in advance and was told it would be a two hour appointment, she shrugged and proceeded to provide a description of the diagnostic process. Not helpful. Having the diagnostic process for an A/C unit explained does not address the disconnect between my expectations at the time of making the appointment on the phone and the vastly different scenario she is presenting when I arrive. It certainly doesn't meet my needs as a paying customer, does it or make up for the time I have taken off work? This is the second time the dealership has indicated they will do a specific evaluation and then, when I showed up, I was told "too bad, it's not happening today and you will just have to come back (first time)" or "too bad, it's gonna take anywhere from a few hours to six hours (second time)". They clearly don't want you to wait for the A/C diagnostic but then WHY tell me that's an option and give me an appointment in the far future which is for "waiting on site"? Throughout the exchange, Ms. Simonds attitude was clearly that she had the right set of facts and I could just deal with it. More

Kimberli was incredibly efficient and helpful throughout the entire process. I’ll definitely be returning to this dealership! the entire process. I’ll definitely be returning to this dealership! More

Helpful, easy to work with and they got the job done! I ended up with a new car! I ended up with a new car! More

I had a legitimate defective wheel on my 2022 Rav 4. They came up with one ridiculous hoop after another that I was supposed to jump through in my quest to get a new wheel under warranty. I finally ga They came up with one ridiculous hoop after another that I was supposed to jump through in my quest to get a new wheel under warranty. I finally gave up and emailed Toyota Motor Corporation. More maddening hoops and ridiculous requirements. It was undoubtedly a pre-planned strategy to deny coverage for the wheel, by putting a claimant through so much time consuming aggravation that they give up the claim- which is what I am going to do. I can't use the terms that I would like to in this review. If I could give them a minus 10, I would do so. They suck! More

Julia is always so helpful anytime I come in I request her! It’s always a pleasure seeing Oakley he really is awesome!! Dana also is extremely helpful along with Kimberli! Purchased my truck at Irwin and her! It’s always a pleasure seeing Oakley he really is awesome!! Dana also is extremely helpful along with Kimberli! Purchased my truck at Irwin and I will be purchasing my next Tacoma here! When I was looking for a Tacoma Marty was also extremely helpful and knowledgeable. Was during covid and inventory was low! I will always recommend White River Toyota! More

I was in a pinch before traveling for a 2 week vacation. I came in 15 minutes before closing and looking for some help with a tonneau cover for the back of my truck and needed assistance immediately. Jon ju I came in 15 minutes before closing and looking for some help with a tonneau cover for the back of my truck and needed assistance immediately. Jon jumped at the chance to help me get my truck ready that night for a long road trip without a second thought. Amazing service, wonderful people. More

Honest efficient kind service to address my repair and purchase needs - every time - thank you to Marty Kelly David and Julia! purchase needs - every time - thank you to Marty Kelly David and Julia! More

From the minute I got there I was taken care of and was From the minute I got there I was taken care of and was happy with the service writer Kim. She was very informative and took the time to answer any q From the minute I got there I was taken care of and was happy with the service writer Kim. She was very informative and took the time to answer any questions that I had. . I was very pleased with the care I received. It is so nice to feel confident that my Prius prime was in good hands. Overall I was very pleased with White River Toyota! My thanks to all, Dean Stroffolino More

David Bennett is awesome, he is always looking out for what I want in a vehicle. The service and attention is second to none! what I want in a vehicle. The service and attention is second to none! More

Kim has been very professional. A true assit too me, keeps you up to date on work being done. A truly remarkable employee. Thank you keeps you up to date on work being done. A truly remarkable employee. Thank you More