White River Toyota

I just purchased my FOURTH brand new car and I have NEVER been happier with a purchase than I am right now! From the second I spoke with Chris Killmer to this point in time, while I write this review, Chris been happier with a purchase than I am right now! From the second I spoke with Chris Killmer to this point in time, while I write this review, Chris has provided me with OUTSTANDING customer care! He went above and beyond his call of juty and I am overwhelmed with appreciation for him! It is hard to put into words how I feel about the service he has provided me but I can say whole heartedly that he is ONE IN A MILLION in the car sales world! I highly recommend calling Chris to anyone who may be interested in purchasing a Toyota or any other vehicle they may have on their lot!! He always greeted me with enthusiasm, answered all of my questions and email in a timely manner and never ONCE pressured me to purchase my car until I was 100% ready! I have owned the car for months now and had to call him for an emergency and he stopped everything he was doing to come help me! That is customer service on an entirely different level and I will forever cherish him! Dont waste any time at other toyota dealerships, make the drive or pick up the phone and call him or the sales managers. Trust me, you will be just as satisfied and grateful for being in such good hands!! I wish I started YEARS ago with them but can say for sure, I will never buy another car from another dealership! They are hands down the best car sales company I have ever had the privilege to work with and I know you will feel the same way when you walk out of their show room with the keys to your new car!! More

My husband and I purchased a car from David in April. I turned to WR Toyota this spring as I was looking for a new car because I see the organization and their employees supporting the Upper Valley through turned to WR Toyota this spring as I was looking for a new car because I see the organization and their employees supporting the Upper Valley through partnerships with non-profits- giving back to our community is important to me. David was professional and did a terrific job listening to my husband and I and finding the car that fit our needs. I highly recommend WR Toyota and David Bennett. Barbara Farnsworth More

I took my aging Tacoma to White River Toyota for service. I was met by Service Advisor Dana Raney who signed me in and made me feel confident my truck was in good hands. As problems with the truck surfaced, I was met by Service Advisor Dana Raney who signed me in and made me feel confident my truck was in good hands. As problems with the truck surfaced, Dana kept me apprised and was careful to explain what needed to be done, what might be done, and what could wait. He let me know exactly what costs were involved and not only made sure I understood what was going on, but that every decision was mine to make. There was no push for “extras” or the slightest suggestion of doing more than was absolutely necessary to keep the truck road worthy. I thank Dana for his conscientiousness and for guiding me through what could have been a service nightmare. I have come to expect such excellence at White River Toyota, and Dana is a fine addition to this superb service department. More

Talk about a dealership that truly looks out for the customer! I came to Hugh Lorrey with a tough situation, I explained what I needed and what I could afford, and he found it for me. Due to extenuating customer! I came to Hugh Lorrey with a tough situation, I explained what I needed and what I could afford, and he found it for me. Due to extenuating circumstances, I needed flexibility re: rates and monies down, signatures and pick-up times...and I was NEVER made to feel anything except completely supported. Hugh and Joe Ferrara had my back from the get-go. They even found a BETTER deal after sending out the paperwork....and they called me to halt the transaction so they could give me the better deal. What dealership seals a deal and then pushes the pause button so that the buyer comes out on top...even after the original deal served the dealership just fine? White River Toyota does. Thank you, Joe, for truly looking out for my best interest. And Hugh - I'd never go to anyone else for a vehicle. You genuinely listened to my needs, you helped me work through a tough situation, you patiently answered all of my questions, and you found me the perfect vehicle. And you always had a smile on your face. You're truly a tremendous guy. I will be sending you as many customers as I can. They'll be in the very best of hands. More

This is our first time dealing with White River Toyota we spent at most 25 mins on the phone with Joe Ferrara telling him we wanted the lease special on the 13 Highlander the only question he had was what c spent at most 25 mins on the phone with Joe Ferrara telling him we wanted the lease special on the 13 Highlander the only question he had was what color and what options we wanted. That evening he stopped by our home looked at our trade and the next morning he called us and gave us $1500 more for my trade than the local dealer here in Rutland. A few days later he delivered our new Highlander to us and we did the paper work at our home. From now on we will be sending our friends and family to Mr. Ferrara where we know they will get a fair deal from start to finish he also when above and beyond for us that meant a lot. More

Today, I took our Rav-4 in for service and to have the summer tires put back on. Dana Raney quickly let me know my old tires were questionable, but made it clear I could probably make it a few more months summer tires put back on. Dana Raney quickly let me know my old tires were questionable, but made it clear I could probably make it a few more months on them - no hard sell here. This is my wife's car, so I decided to upgrade. Knowing little about tires, I went to Pete Stoddard (manager/owner) who has always made himself available should we have any questions or want a second opinion. He immediately dropped everything and introduced me to Todd Peck, the Parts manager. They asked me pointed questions about where and during what seasons the tires would be used and then made recommendations. Todd put what he had been doing on hold so he could check inventory after which he again conferred with Pete and me. Once they found the perfect tires for our needs, Pete Stoddard accompanied me back to Dana to assure absolute continuity. An hour later, Dana had the car ready and meticulously went through every aspect of the service. He even shared his personal experience with the chosen tires (excellent). The bottom line is that White River Toyota more than lived up to its reputation today. When they say: "It's all about people," they believe it and bend over backwards to make the experience as effortless as possible. I felt as if I had known these three gentlemen for years and they could not have treated me better had they been family. I cannot emphasize strongly enough how superb an outfit White River Toyota is and would not consider going to another dealer. In this day and age, it is indeed heartening to know there are still those out there who care enough to do the very best they possibly can. If you want the ultimate in expertise as well as a warm and friendly atmosphere, this is the place to take your Toyota (or to buy a new one!). More

I have leased my last two Toyotas from Hugh - he's a great guy and always does his best for me. I even bug him for service calls and he schedules them for me! Talk about service..... Can't get that anyw great guy and always does his best for me. I even bug him for service calls and he schedules them for me! Talk about service..... Can't get that anywhere else. Jennifer Eastman More

I have been buying cars and pick-ups since 1970. Michael Rutkovsky was the best sales person I have every dealt with, with no exceptions. He was straight forward and could joke when appropriate and be seri Rutkovsky was the best sales person I have every dealt with, with no exceptions. He was straight forward and could joke when appropriate and be serious as well. My wife commented on him before we left the parking lot on our first visit. We decided that although we would check for other deals with a couple more Toyota dealers we would buy a car from Michael unless some other dealer was many hundreds of dollars less and White River Toyota would not get reasonably close to them for a deal. Of course, most dealers will be within reason close to one another. White River Toyota was the second lowest of the three but it was no big deal to go with Michael. Michael did not do the fake interest in some kind of thing he thought we were interested in like hiking or coin collecting or something. He had no fake friendliness and was just a real genuine person. He didn't try to be anything but a professional sales person. He returned calls when he said he would and he answered all my emails very quickly. One time he called me back and said he was right out straight and would get back to me as soon as he could. He got back to me within an hour. So, I would recommend this dealer and be sure to ask for Michael Rutkovsky when you go in. More

Bought new over the phone and email. Went to pick the Tacoma and we were in and out in less than an hour!! The parts department was great also...bought a bed cover and Chris installed it for us!! Tacoma and we were in and out in less than an hour!! The parts department was great also...bought a bed cover and Chris installed it for us!! More