White River Toyota

We used a Toyota dealer in Laconia, Irwin, and after several bad experiences with them, meeting with one of the owners, not getting issues resolves, we decided to take our business elsewhere, and White several bad experiences with them, meeting with one of the owners, not getting issues resolves, we decided to take our business elsewhere, and White River Toyota is top notch. At White River, the sales team, the service department, overall friendliness and customer relations are the best. The feeling we get saying White River Toyota is our dealership makes us proud. Honestly, the way we were treated in Laconia left us with a disappointed feelings in Toyota and their "family," but we took the chance with White River, and were sooooo pleasantly pleased with our transaction, including the services, ie, oil changes. They listen to the customer, and do their very best in keeping us pleased. With the economy taking a nosedive, a cash paying customer needs to be appreciated as we were. This is our 3rd cash purchasing a Prius, first for White River, but I know we will return when we're ready to purchase again. In the service department, sitting in the waiting room, overhearing how the service techs spoke to a woman with a baby about her vehicle, answering her important questions impressed us immensely. Maybe the other dealerships in the area should come and observe how customers should be treated, with respect and concern. As you can see, we are glad we found a new family to deal with, trust our Prius with, and be treated with respect. Simple formula.... Frank Grelle & Helen Martyszyn More

Last year I purchased a new Matrix at WRT (an excellent experience). Today I went in for a basic service and asked a casual question about the microphone part of the JBL/Bluetooth package. Eric Hard, who a experience). Today I went in for a basic service and asked a casual question about the microphone part of the JBL/Bluetooth package. Eric Hard, who always gets things done properly, went straight to TJ, the Head Technical advisor who knows all Toyota vehicles inside and out. TJ immediately dropped what he was doing to help me. He listened patiently, then together we used our cell phones with the Matrix Bluetooth system so he could get a first hand understanding of my question. Considering the conundrums TJ is undoubtedly faced with on a daily basis, my "problem" must have seemed very minor, but he treated it as if it were the most important one he'd come across. After some research (Toyota obviously knows the microphone on this system is less than perfect), he personally pulled the dashboard apart so he could move the mic to a better location. It was amazing watching this 6'2 guy squeeze himself into the foot-well all the while exuding wonderful humor. In the end, his efforts made a big improvement to the mic performance. On the side, Toyota should consider developing a better JBL system as TJ had to waste much too much time on something that should never have been an issue. In all, I am once again in awe of White River Toyota, its Service Department, and the personable experts who work there. Oh yes, when I was leaving, the General Manager (Pete Stoddard) came out to talk to me personally - just to make sure everything was to my complete satisfaction. If you want the very, very best, go to White River Toyota - you won't be disappointed. More

I was looking for a hybrid SUV. I live in Amesbury MA (on the coast on the NH bordwer. They are currently very scarce especially ones made in Japan because of the tsunami. I found out that they had one (on the coast on the NH bordwer. They are currently very scarce especially ones made in Japan because of the tsunami. I found out that they had one and I called and got Alfie. We made a deal over the phone on a Friday afternoon complete with trade in (if the trade was as I represented...which it was!!) I drove the next day and picked up my new car financing and all. The car did not have a pouch for the owner's manual so Alfie sent me one after the sale. Alan Streeter made phone calls on the spot to try to improve my loan rate. I would recommend any dealer who is smart enough to employ these people. More

I'd only suggest these folks with a warning, that you will have to work them down, and that Joseph will keep making "mistakes" that he has to apologize for. The worst was when he included the deposit will have to work them down, and that Joseph will keep making "mistakes" that he has to apologize for. The worst was when he included the deposit in the amount we had to finance, making the total financed $2500 more than it should (he said we were financing the lower number but the payments matched the upper number), a tidy sum that one might easily miss if not paying attention. That was the last mistake he made that sent me packing. He had probably apologized 4-5 times before that one. On top of this he tried to lay a guilt trip on me, kept calling and not leaving messages, and then called back a few times after I said no. We don't need the mistakes or the guilt trips. More

I have been going to White River Toyota (and Tri-Nordic before that) for 20 years and each time the experience has been extremely positive. The recent service and body work on my 2004 Tacoma was, if possib before that) for 20 years and each time the experience has been extremely positive. The recent service and body work on my 2004 Tacoma was, if possible, more exceptional than usual. General Manager Pete Stoddard met me as the friend he has become and ensured I was all set. Eric Hard followed through in Service and my truck was not only given an appointment to fit *my* needs, but was completely repaired to "new" specifications with warp speed. To say the service at WRT is exemplary is to miss much of the total package. The effort to be personal, friendly, and professional is real and ever present. Congratulations to WRT - my wife and I will go no where else while Eric Hard is in Service and Pete Stoddard is in overall charge! More

I went to White River after a very bad experience at another dealership. Chris was amazing. I told him what i wanted and what i could afford! He got me the color, style and monthly payment that i could another dealership. Chris was amazing. I told him what i wanted and what i could afford! He got me the color, style and monthly payment that i could afford. The whole process was done in a day! i drove my car home at 5pm, feeling confident. I met with Steve to sign all the rest of the paperwork and go over the lease. He was direct but extremely friendly and explained everything. He even had me call my insurance company to make sure i could save the most money with the best coverage. i went to white river toyota to buy my first car and i walked away feeling like confident, relaxed, and like i had someone on my side! The atmosphere was friendly and welcoming and i think i made the best decision of my life and have a great team on my side! More

My overall experience with White River Toyota was good. The sales & leasing consultant Hugh Lorrey was knowledgeable about the product he was selling. Hugh was very nice and eager to help with the sales pr The sales & leasing consultant Hugh Lorrey was knowledgeable about the product he was selling. Hugh was very nice and eager to help with the sales process. He made the experience easy. Thanks!!!!! More

I dealt with Jude Arbusio as I had three years ago when we leased a Matrix. He was his usual professional self and made the sale and the paperwork uncomplicated. I called Jude a couple of days earlier to we leased a Matrix. He was his usual professional self and made the sale and the paperwork uncomplicated. I called Jude a couple of days earlier to tell him my needs and he called me back with all the figures and had all those things ready on my arrival. More

Prompt and courteous assistance over the phone and in person. Incredibly clean, heated, and enclosed drop-off area. The car was treated gently (there was a pre-appointment walk-around, and floor and seat person. Incredibly clean, heated, and enclosed drop-off area. The car was treated gently (there was a pre-appointment walk-around, and floor and seat covers were placed to protect the interior). The work was completed on time and labor was pro-rated appropriately. The waiting area was quiet and comfortable (there was a separate noisy waiting room). More

I have been a Toyota owner for almost thirty years. I I have been a Toyota owner for almost thirty years. I was passing through the area this fall since my daughter attends college nearby. I woke u I have been a Toyota owner for almost thirty years. I was passing through the area this fall since my daughter attends college nearby. I woke up on my first chilly morning and noticed the tire pressure warning light on in my Camry. I was very nervous since I had to travel four hundred miles that day to return home. I stopped at a gas station; of course, the machine to inflate the tires wasn't working. Since I was dressed for an appointment with little time to waste, I just decided to take a chance and drive to the local Toyota dealer I had noticed nearby. Although they knew I wasn't from the area, they were most accommodating and immediately took care of checking all four tires and putting some air in the tire(s) which needed air. All of this was done within ten-fifteen minutes (I wasn't late for my appointment....how accommodating they were!) Furthermore, it was done as a courtesy (I asked for the bill, and there was none). As a single woman travelling alone, the piece of mind that this offered me for my long journey home was priceless. From the assistant service manager who handled my request immediately, to the technician who checked the air pressure and even reset the gauge, to the management who maintains a clean and wellrun facility, I can't thank you enough for saving the day for me. It was just a little thing to you, perhaps, but it made all the difference to me. I guess every Toyota dealership is different, depending on its location, size, customer base, etc.; but, assuming this experience is typcial, White River Toyota is doing everything right from the customer's point of view and has an outstanding. customer service oriented service department. Thank you!!!! More