White River Toyota

I found the customer service in the Service Center very poor. They didn't seem to care, didn't remember I had made an appointment, didn't care that I had to drive for 2 hours to get there, didn't express a poor. They didn't seem to care, didn't remember I had made an appointment, didn't care that I had to drive for 2 hours to get there, didn't express any concern for the status of my car's problem - a problem which even Toyota shook its head over. One part was available - in Boston and when I called to check 24 hours later they STILL didn't know if it would be available. No loaner car. All in all, I was in quite a fix and they could have cared less. A magic sentence would have cured so much, "Gosh, it sounds like you're in a fix. Come down this afternoon at X o'clock and lets see how we can help you." Service at this dealership is not what is was. I have owned 8 Toyotas, 7 of them purchased from this dealer. I am looking at other brands now. More

In 2008 we met Chris Killmer at White River Toyota when we purchased our Toyota Sienna new in 2008. We were very impressed with Chris Killmer and how well we were treated. In 2012 we returned to White Riv we purchased our Toyota Sienna new in 2008. We were very impressed with Chris Killmer and how well we were treated. In 2012 we returned to White River Toyota and worked with Chris Killmer to purchase our 2012 Toyota Tundra. Working with Chris Killmer was so easy and smooth. Chris was easy to cantact and great at following up on any questions we had. Chris Killmer is a real class act. I look forward to working with Chris Killmer on all my future Toyota purchases. Thanks Chris for the great sales experience. More

Our family has been going to White River Toyota for ages, dealing with Carl Hard and now with Eric Hard and the excellent service team. Bought quite a few cars over the years. All have been good experience dealing with Carl Hard and now with Eric Hard and the excellent service team. Bought quite a few cars over the years. All have been good experiences. The last servicing I was just about to drive out when I realized that I had not mentioned that my center console drink holder was wedged shut apparently by a credit card that somehow got stuck. Not a big deal but I really missed using the space. Literally as I was ready to drive out, I mentioned the problem to Dan. He did not say, "You will need to get that taken care of the next time you come in" nor did he blow me off as a non-problem but immediately got someone from the tech area who had to dismantle my whole gear shift and work quite doggedly to get it all torn apart and put back together. Was not charged for this service. So like the others, WRT is truly all about the customer. It is often the little things that really make the difference in choosing a dealership. More

Pete Stoddard’s White River Toyota has again raised the bar for absolute excellence in service. My wife’s car had electrical problems, and when I called to make an appointment, they said to bring it in imm bar for absolute excellence in service. My wife’s car had electrical problems, and when I called to make an appointment, they said to bring it in immediately. Pete met us personally, made sure Eric Hard (who has looked after our service needs for 20 years) was involved, and even got TJ, the incredible expert they turn to with the most impossible puzzles, to head the team that would diagnose and fix the vehicle. Despite coming in at the end of the day, there was no sense of rush, only one of concern for us – they even asked if we needed a loaner vehicle! White River’s motto of “People come first” is not only believed, it is firmly followed. Customers are treated like family at this unique dealership and we cannot recommend it highly enough. More

I bought my truck new and have had all the service done at White River Toyota. It is easy to drop the truck off for service and the shuttle makes it convienent to get to work and back. at White River Toyota. It is easy to drop the truck off for service and the shuttle makes it convienent to get to work and back. More

Of the various car dealers I've had several experiences with: Ford, GM, Dodge, Acura; White River Toyota has been by far the most pleasant, competent and satisfying. Bob Nerad with: Ford, GM, Dodge, Acura; White River Toyota has been by far the most pleasant, competent and satisfying. Bob Nerad More

I purchased our van at White River Toyota and have always had it serviced there. I enjoy the friendliness and courtesy of the staff, the work is of excellent quality, cost is reasonable, and I have piece of had it serviced there. I enjoy the friendliness and courtesy of the staff, the work is of excellent quality, cost is reasonable, and I have piece of mind knowing that my vabeings oink to run great for years to come. Thank you to Dan Rock and all of the staff for their great service. More

Whiteriver Toyota is a division of Heritage Toyota. Whiteriver Toyota is a division of Heritage Toyota. Where I bought my Corolla,I work in the Whiteriver area so that is why I service here. Whiteriver Toyota is a division of Heritage Toyota. Where I bought my Corolla,I work in the Whiteriver area so that is why I service here. More

Hugh and the rest of the staff went above and beyond to give excellent and thorough service when I purchased my new car recently. Hugh patiently answered all of my questions without any "sales pressure". H give excellent and thorough service when I purchased my new car recently. Hugh patiently answered all of my questions without any "sales pressure". He is very knowledgeable and caring and I would recommend him very highly to anyone in the market for a new car. More

My wife and I bought a used 2009 Hyundai Accent CS from Chris Killmer last Sunday. John Elliot and Paul Battaini were mangers on duty. My man, Kevin Doyle was off that day unfortunately because I think K Chris Killmer last Sunday. John Elliot and Paul Battaini were mangers on duty. My man, Kevin Doyle was off that day unfortunately because I think Kevin is great person. The car we bought runs great! The overall buying experience was great! Chris Killmer even made the delivery from White River Jct. to South Burlington at our house. While at the dealership this past Sunday, Chris recommended a good Italian restaurant for us to celebrate our purchase inside Hanover near the new Hannaford grocery store. Our dinner was great, and my wife Sonya bought three lottery tickets at the nearby Hannafords which each turned out to be winners - covered our gas! Thank you for taking the time to deliver the vehicle to us and providing us with a great buying experience. My wife and I both have busy schedules and it was the holiday weekend which made pickup a challenge on our part - so thanks for delivering. Many recommendations coming your way and we will definitely do business with White River Toyota in the future! More