White River Toyota

Talk about a dealership that truly looks out for the customer! I came to Hugh Lorrey with a tough situation, I explained what I needed and what I could afford, and he found it for me. Due to extenuating customer! I came to Hugh Lorrey with a tough situation, I explained what I needed and what I could afford, and he found it for me. Due to extenuating circumstances, I needed flexibility re: rates and monies down, signatures and pick-up times...and I was NEVER made to feel anything except completely supported. Hugh and Joe Ferrara had my back from the get-go. They even found a BETTER deal after sending out the paperwork....and they called me to halt the transaction so they could give me the better deal. What dealership seals a deal and then pushes the pause button so that the buyer comes out on top...even after the original deal served the dealership just fine? White River Toyota does. Thank you, Joe, for truly looking out for my best interest. And Hugh - I'd never go to anyone else for a vehicle. You genuinely listened to my needs, you helped me work through a tough situation, you patiently answered all of my questions, and you found me the perfect vehicle. And you always had a smile on your face. You're truly a tremendous guy. I will be sending you as many customers as I can. They'll be in the very best of hands. More

This is our first time dealing with White River Toyota we spent at most 25 mins on the phone with Joe Ferrara telling him we wanted the lease special on the 13 Highlander the only question he had was what c spent at most 25 mins on the phone with Joe Ferrara telling him we wanted the lease special on the 13 Highlander the only question he had was what color and what options we wanted. That evening he stopped by our home looked at our trade and the next morning he called us and gave us $1500 more for my trade than the local dealer here in Rutland. A few days later he delivered our new Highlander to us and we did the paper work at our home. From now on we will be sending our friends and family to Mr. Ferrara where we know they will get a fair deal from start to finish he also when above and beyond for us that meant a lot. More

Today, I took our Rav-4 in for service and to have the summer tires put back on. Dana Raney quickly let me know my old tires were questionable, but made it clear I could probably make it a few more months summer tires put back on. Dana Raney quickly let me know my old tires were questionable, but made it clear I could probably make it a few more months on them - no hard sell here. This is my wife's car, so I decided to upgrade. Knowing little about tires, I went to Pete Stoddard (manager/owner) who has always made himself available should we have any questions or want a second opinion. He immediately dropped everything and introduced me to Todd Peck, the Parts manager. They asked me pointed questions about where and during what seasons the tires would be used and then made recommendations. Todd put what he had been doing on hold so he could check inventory after which he again conferred with Pete and me. Once they found the perfect tires for our needs, Pete Stoddard accompanied me back to Dana to assure absolute continuity. An hour later, Dana had the car ready and meticulously went through every aspect of the service. He even shared his personal experience with the chosen tires (excellent). The bottom line is that White River Toyota more than lived up to its reputation today. When they say: "It's all about people," they believe it and bend over backwards to make the experience as effortless as possible. I felt as if I had known these three gentlemen for years and they could not have treated me better had they been family. I cannot emphasize strongly enough how superb an outfit White River Toyota is and would not consider going to another dealer. In this day and age, it is indeed heartening to know there are still those out there who care enough to do the very best they possibly can. If you want the ultimate in expertise as well as a warm and friendly atmosphere, this is the place to take your Toyota (or to buy a new one!). More

I have leased my last two Toyotas from Hugh - he's a great guy and always does his best for me. I even bug him for service calls and he schedules them for me! Talk about service..... Can't get that anyw great guy and always does his best for me. I even bug him for service calls and he schedules them for me! Talk about service..... Can't get that anywhere else. Jennifer Eastman More

I have been buying cars and pick-ups since 1970. Michael Rutkovsky was the best sales person I have every dealt with, with no exceptions. He was straight forward and could joke when appropriate and be seri Rutkovsky was the best sales person I have every dealt with, with no exceptions. He was straight forward and could joke when appropriate and be serious as well. My wife commented on him before we left the parking lot on our first visit. We decided that although we would check for other deals with a couple more Toyota dealers we would buy a car from Michael unless some other dealer was many hundreds of dollars less and White River Toyota would not get reasonably close to them for a deal. Of course, most dealers will be within reason close to one another. White River Toyota was the second lowest of the three but it was no big deal to go with Michael. Michael did not do the fake interest in some kind of thing he thought we were interested in like hiking or coin collecting or something. He had no fake friendliness and was just a real genuine person. He didn't try to be anything but a professional sales person. He returned calls when he said he would and he answered all my emails very quickly. One time he called me back and said he was right out straight and would get back to me as soon as he could. He got back to me within an hour. So, I would recommend this dealer and be sure to ask for Michael Rutkovsky when you go in. More

Bought new over the phone and email. Went to pick the Tacoma and we were in and out in less than an hour!! The parts department was great also...bought a bed cover and Chris installed it for us!! Tacoma and we were in and out in less than an hour!! The parts department was great also...bought a bed cover and Chris installed it for us!! More

Overall, the experience of buying my 2007 certified used Toyota Prius was positive. It certainly went much quicker and more smoothly than my last car buying experience at a dealer. The saleswoman, Carol Toyota Prius was positive. It certainly went much quicker and more smoothly than my last car buying experience at a dealer. The saleswoman, Carol, was top-notch, not pushy, and always willing to be helpful. However Joe Ferrara was not straightforward with me on the phone when he called me to tell me my finance application had gone through. After telling me repeatedly he could easily get me 1.9% apr, as he'd already seen my credit report and relevant info, I found out after I was halfway through the buying paperwork with the finance manager, that my interest rate would be 8.6%. I had to find out from the finance manager going over the paperwork with me, and the way he mentioned it, he knew it might be a problem, and phrased it like "I'm not sure what Joe told you on the phone..." This was after I'd signed much of the other paperwork. I can't help but feel this was completely deliberate, in an attempt to get me back in the dealership so they could convince me to take it anyway. Everyone I'd talked to knew my budget constraint, and that the only reason I was buying this new a car was to get the lower rate. I did end up buying the car, and will pay it off early to avoid too much interest. However that part of the experience left a very bitter taste in my mouth, and the feeling of being lied to. Overall my experience was pretty good, and I do recommend the dealer, especially Carol, but make sure to ask ALL relevant questions if you are on the phone, as you may not be getting the entire truth. More

I recently purchased a new Tacoma truck from Hugh. I wanted a very specific model and options and he had to search around all New England to find the truck. He got exactly what I wanted, beat the price wanted a very specific model and options and he had to search around all New England to find the truck. He got exactly what I wanted, beat the price I wanted to pay. His advice on options, warranty extension and dealer installed accessories (supercharger) were invaluable, straight forward and honest. I will buy my next vehicle from him again. We now have 2 cars/trucks from WRToyota in our family and I have several coworkers that also bought their vehicles there. All are extremely satisfied with the after sales service and customer followup. Over the years I had acquired an aversion to car dealership sales staff, Hugh has literally cured me of that. What a pleasure to deal with. No shenanigans. More

I have purchased six new vehicles from White River Toyota, three Camry's and now my third Rav4. I had been in touch with Chris Killmer during the summer indicating I would be looking for a new Rav co Toyota, three Camry's and now my third Rav4. I had been in touch with Chris Killmer during the summer indicating I would be looking for a new Rav come fall. I had told him to sharpen his pencil, he said when ever I was ready to come see him. I contacted Chris at the end of September, looking for my new Rav. I had sold my 2010 Rav to a friend. My experience with Chris was awesome. I had to put together a deal in about three days, Chris was there every step of the way. I would recommend Chris to anyone out there looking for a vehicle. GO CHRIS.... I also would recommend White River Toyota in general for a purchase and service. The service department has always been pleasant and courteous. Gabriele H. Currier Enfield, NH More

Michael Savery is one of the most honest car salesmen that I have ever met in my life. He tells it like it is. He listens to what you want. He is personable, respectful and not pushy. WOW!! What a t that I have ever met in my life. He tells it like it is. He listens to what you want. He is personable, respectful and not pushy. WOW!! What a treat. Everyone I encountered while buying my new RAV 4 was friendly and listened to what I wanted to do. I had time to ask questions and felt as though I got honest, fair answers in response. Priscilla Hutchins More