White Bear Acura Subaru - Service Center

Purchased my 2010 TSX and had an appointment for an Acura made body kit install at 1045am. Was quoted for 2.5hrs. 4.5 hrs later when I finally ask to see what's taking so long, service advisor Cody comes an made body kit install at 1045am. Was quoted for 2.5hrs. 4.5 hrs later when I finally ask to see what's taking so long, service advisor Cody comes and tells me that since his techs don't normally put these on it's gonna take more time. I reminded him that it's plastic bumper pieces and not anentire engine rebuild. I paid about $1k in labor fees for what it seems techs and an advisor that didn't seem competent in his guys yet they're all master techs and fully certified. Though the parts were not stock, they're sold by acura and they're bumper and side skirt replacements. After an attempt to rebound from the comment he made, he literally told me he was done talking to me and walked away from me, which made me super angry. Service manager finally talked to me and he was no help at all either, told me he'd check on it right away and get back to me, but sends some chick to come tell me it'll be done the next morning and offers me a loaner, 5hrs later! ! For certified work, they seemed un confident and esp super rude, I've only had the car for about 1wk. Contemplating on returning the darn thing and pick up another one from elsewhere. Acura or that dealership needs to re look at their employees period! !! More

I would like to thank the service team at White Bear Acura for their honesty and quick and friendly service. Just a quick note if it were not for the recommendations of your service team (Lee)I would no Acura for their honesty and quick and friendly service. Just a quick note if it were not for the recommendations of your service team (Lee)I would not have known to fix things on my car (water pump) that would have failed soon after costing me even more money. Thanks again More

My 2 Cars; I only know how to drive and if it’s running rough or makes unusual noise, I don’t even know where to put windshield liquid. I've been relying on this dealer service team for my auto care needs rough or makes unusual noise, I don’t even know where to put windshield liquid. I've been relying on this dealer service team for my auto care needs for 10+ years. They’ve earned my trust over the years, and I trusted my advisor to take care of my cars. The last oil change, -and new battery, looks like the team members were completely turned over. I am somewhat concerned with younger mix of this new team, so far, they seem quite professional. More

Overall service was very good.Dealership keeps facility very clean and orderly. I noticed an entry mistake on my paperwork. It said I wanted my tires balanced. I requested the tires be rotated. The mech sa very clean and orderly. I noticed an entry mistake on my paperwork. It said I wanted my tires balanced. I requested the tires be rotated. The mech said he rotated the tires. More

Starter on my 2005 Acura TSX failed and Reed was very responsive on helping me trouble shoot the problem and get the car repaired for reasonable cost. responsive on helping me trouble shoot the problem and get the car repaired for reasonable cost. More

Great service has been the reason I have owned 8 Acuras from White Bear Acura. The service was to be completed in 2 hours and was done in one and a half hour. Prices are very competitive. Sales staff is from White Bear Acura. The service was to be completed in 2 hours and was done in one and a half hour. Prices are very competitive. Sales staff is very friendly when looking at new cars and know their product very well. This is an outstanding dealership! More

People all were friendly, work was done on time and done well, coffee was great. The facilities were comfortable and clean. The car was left very clean. well, coffee was great. The facilities were comfortable and clean. The car was left very clean. More

Fantastic experience. Reed was not only "professional" but also helpful and conscientious. I left the car all day for brake work and other stuff and he kept me informed during the day regar "professional" but also helpful and conscientious. I left the car all day for brake work and other stuff and he kept me informed during the day regarding progress. the cost was less than I expected, in part because he helped me take advantage of special offers that were available. Couldn't be happier with my experience--thanks to Reed and the mechanics! More

I came in for a brake pad replacement and was told that the brakes were in good working condition and that some of the parts only needed some lubricant. I was very impressed with the honesty of the servic the brakes were in good working condition and that some of the parts only needed some lubricant. I was very impressed with the honesty of the service writer. He could have easily sold me front and rear brake pads. More

I brought my car in to be looked at AGAIN. They worked on my car for over a week and replaced quite a few parts but never fixed the problem. I brought it back and they said it was a wheel bearing and told me my car for over a week and replaced quite a few parts but never fixed the problem. I brought it back and they said it was a wheel bearing and told me it would be okay and they would not want to have me pay to fix it yet!! There is no charge it's under warranty!!! Also Sean actually asked me if my 2011 Subaru was AWD!!!!...yes he did. More