White Bear Acura Subaru - Service Center

Incorrect repair for front wheel noise Last September I had the service department check a noise coming from my front wheel on my 2003 Acura CL. The service Technician told me that it was Last September I had the service department check a noise coming from my front wheel on my 2003 Acura CL. The service Technician told me that it was caused from the calipers and brake mechanism needing lubrication. I went there for an oil change on April 6th 2015. I told Jordan Sprandel (manager?) to go ahead and fix the front wheel noise problem. He did. He "replaced a pin in the caliper" so he claimed. It still makes the noise. Of course they charged me about a hundred dollars. Out of frustration, I took my car to a Certified Mechanic. He checked out the entire wheel assembly and said the problem was not the caliper or anything else in the assembly. It was the tire. Now, why couldn't the mechanics at this dealership do the same thing? Oh, that's right, no money in that. I sent an e-mail to Mr. Sprandel regarding this. Never heard back. More

OK place to buy but horrible service department I bought a 2015 Forester last year. Pia Vang was the salesman and was very laid back, no pressure to buy. He connected my phone to the car and answe I bought a 2015 Forester last year. Pia Vang was the salesman and was very laid back, no pressure to buy. He connected my phone to the car and answered all my questions. However, once you get to the service department, people are not nice. The wait times are quite long. It's nice that they have a lounge with drinks and cookies, but that doesn't mean I want to wait 90 minutes for an oil change. They have refused to look at a flashing warning light - told me to ignore it. The fuel efficiency has dropped 30% - they told me it happens. The brakes squeak - they said it's because of winter. Saturday the service guy was so hostile he scared my daughter. Never going back. More

They lost a costumer I had a full inspection done here and after a confirmation call of what was recommended to be repaired (I refused to repair for it was minor), I was t I had a full inspection done here and after a confirmation call of what was recommended to be repaired (I refused to repair for it was minor), I was told they would call me back to pick up my car. I waited for 6 hours to just pick up my car when nothing was repaired. When I called, I kept getting placed on hold and automatically disconnected. Overall I really just needed to know if my car was ready for pick up. I kept calling back to know the status of my car and was given rude remarks. I would not return to get any services here done. I still ended up paying $135. More

They Saw Me Coming I bought a 2007 Buick Lacrosse 1/13. To date I have had to invest approx $1,500.00 in repairs an am looking at another $800.00 - $900.00 in brake rep I bought a 2007 Buick Lacrosse 1/13. To date I have had to invest approx $1,500.00 in repairs an am looking at another $800.00 - $900.00 in brake repair. The whole purpose of buying this car was reliability. Also since I bought the car there have been alot of body imperfections appearing. They did however offer me a generous 30 day warranty!! What a load of CRAP!! More

I brought my legacy for oil change and check for engine rattle noise, they took my car in less than 10 minute, one service person came to me and told me they found the problem on my car it was a bad belt t rattle noise, they took my car in less than 10 minute, one service person came to me and told me they found the problem on my car it was a bad belt that need to be replaced so I gave them the ok. After an hour the vehicle was done and they charged me $156.00 including oil change. I walked out and start the engine and the noise from the engine still there, I circle the car back inside the garage and told them that they didn't really fix my car correct, they recheck the vehicle and told me that it was something els and it will cost me $2,800 this time. I told them how come they didn't tell me that at the beginning? All they told me was sorry and sorry again. We'll... I just want to let's all the people out there to know that this is not a good place to go fix your car. More

Purchased my 2010 TSX and had an appointment for an Acura made body kit install at 1045am. Was quoted for 2.5hrs. 4.5 hrs later when I finally ask to see what's taking so long, service advisor Cody comes an made body kit install at 1045am. Was quoted for 2.5hrs. 4.5 hrs later when I finally ask to see what's taking so long, service advisor Cody comes and tells me that since his techs don't normally put these on it's gonna take more time. I reminded him that it's plastic bumper pieces and not anentire engine rebuild. I paid about $1k in labor fees for what it seems techs and an advisor that didn't seem competent in his guys yet they're all master techs and fully certified. Though the parts were not stock, they're sold by acura and they're bumper and side skirt replacements. After an attempt to rebound from the comment he made, he literally told me he was done talking to me and walked away from me, which made me super angry. Service manager finally talked to me and he was no help at all either, told me he'd check on it right away and get back to me, but sends some chick to come tell me it'll be done the next morning and offers me a loaner, 5hrs later! ! For certified work, they seemed un confident and esp super rude, I've only had the car for about 1wk. Contemplating on returning the darn thing and pick up another one from elsewhere. Acura or that dealership needs to re look at their employees period! !! More

I would like to thank the service team at White Bear Acura for their honesty and quick and friendly service. Just a quick note if it were not for the recommendations of your service team (Lee)I would no Acura for their honesty and quick and friendly service. Just a quick note if it were not for the recommendations of your service team (Lee)I would not have known to fix things on my car (water pump) that would have failed soon after costing me even more money. Thanks again More

My 2 Cars; I only know how to drive and if it’s running rough or makes unusual noise, I don’t even know where to put windshield liquid. I've been relying on this dealer service team for my auto care needs rough or makes unusual noise, I don’t even know where to put windshield liquid. I've been relying on this dealer service team for my auto care needs for 10+ years. They’ve earned my trust over the years, and I trusted my advisor to take care of my cars. The last oil change, -and new battery, looks like the team members were completely turned over. I am somewhat concerned with younger mix of this new team, so far, they seem quite professional. More

Overall service was very good.Dealership keeps facility very clean and orderly. I noticed an entry mistake on my paperwork. It said I wanted my tires balanced. I requested the tires be rotated. The mech sa very clean and orderly. I noticed an entry mistake on my paperwork. It said I wanted my tires balanced. I requested the tires be rotated. The mech said he rotated the tires. More

Starter on my 2005 Acura TSX failed and Reed was very responsive on helping me trouble shoot the problem and get the car repaired for reasonable cost. responsive on helping me trouble shoot the problem and get the car repaired for reasonable cost. More