White Bear Acura Subaru - Service Center

Informed Recommendations/Timely Maintenance Completion Went in on a snowy day, although I was there early, they took my car immediately. Worked with me to understand the type of miles that I put on my car Went in on a snowy day, although I was there early, they took my car immediately. Worked with me to understand the type of miles that I put on my car and varied the recommended maintenance accordingly. Maintenance was completed in exactly the amount of time stated. More

Service to deal with squeal Problem was diagnosed and resolved quickly. Service personnel were efficient and personable my wife and I have used them for at least eight years with Problem was diagnosed and resolved quickly. Service personnel were efficient and personable my wife and I have used them for at least eight years with excellent results. More

Excellent Customer Service I recently purchased a 2016 Subaru Forester. I had a great experiencing buying my first brand new vehicle, working with Scott. And just last week I I recently purchased a 2016 Subaru Forester. I had a great experiencing buying my first brand new vehicle, working with Scott. And just last week I took it in for the first oil change, and again had a flawless experience. Everyone was friendly and thorough and I also appreciated that they have a nice waiting room. Thanks for the awesome customer service! -Jennifer More

Summer White Bear Acura has helped me keep my 2001 Acura MDX with over 256,000 miles on it in great shape. I like their professional, honest, knowledgable, White Bear Acura has helped me keep my 2001 Acura MDX with over 256,000 miles on it in great shape. I like their professional, honest, knowledgable, friendly service. More

I was rear ended in my new Forester The gents in sales even called my home to see if I was OK. They had me bring the car into their service area and then had someone from Luther Collisi The gents in sales even called my home to see if I was OK. They had me bring the car into their service area and then had someone from Luther Collision and Glass pick it up, since driving to the Collision center was quite a hike for me. Since I was no way at fault, they even offered insurance suggestions so I didn't have to pay any money out of pocket. I was having difficulty getting the garage door device on the rear view mirror to work - John actually came to my home and helped me until we got it to work. Everyone in the dealership is focused on the customer, and makes them feel important. I can't say enough nice things about the staff! More

Great Experience I brought my car in for knocking noise - every person I dealt with from the service tech to the shuttle drivers were very professional. I would recom I brought my car in for knocking noise - every person I dealt with from the service tech to the shuttle drivers were very professional. I would recommend the dealership to anyone. More

Great Service Experience I had my vehicle in for service to have several maintenance services performed. Everyone was very nice from the moment I pulled into the dealership th I had my vehicle in for service to have several maintenance services performed. Everyone was very nice from the moment I pulled into the dealership through the follow up on what they found during the inspection. I will continue to take all of my service needs to them. More

Great service department I brought my mom's car in for service. The car had not been serviced for a long time. The service department did a full inspection of the car and to I brought my mom's car in for service. The car had not been serviced for a long time. The service department did a full inspection of the car and took great care of me by telling me what work I needed completed right away and what could wait. Great sThanks for your integrity. Great service and price. More

Incorrect repair for front wheel noise Last September I had the service department check a noise coming from my front wheel on my 2003 Acura CL. The service Technician told me that it was Last September I had the service department check a noise coming from my front wheel on my 2003 Acura CL. The service Technician told me that it was caused from the calipers and brake mechanism needing lubrication. I went there for an oil change on April 6th 2015. I told Jordan Sprandel (manager?) to go ahead and fix the front wheel noise problem. He did. He "replaced a pin in the caliper" so he claimed. It still makes the noise. Of course they charged me about a hundred dollars. Out of frustration, I took my car to a Certified Mechanic. He checked out the entire wheel assembly and said the problem was not the caliper or anything else in the assembly. It was the tire. Now, why couldn't the mechanics at this dealership do the same thing? Oh, that's right, no money in that. I sent an e-mail to Mr. Sprandel regarding this. Never heard back. More

OK place to buy but horrible service department I bought a 2015 Forester last year. Pia Vang was the salesman and was very laid back, no pressure to buy. He connected my phone to the car and answe I bought a 2015 Forester last year. Pia Vang was the salesman and was very laid back, no pressure to buy. He connected my phone to the car and answered all my questions. However, once you get to the service department, people are not nice. The wait times are quite long. It's nice that they have a lounge with drinks and cookies, but that doesn't mean I want to wait 90 minutes for an oil change. They have refused to look at a flashing warning light - told me to ignore it. The fuel efficiency has dropped 30% - they told me it happens. The brakes squeak - they said it's because of winter. Saturday the service guy was so hostile he scared my daughter. Never going back. More