Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,957 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,957 Reviews of White Bear Acura Subaru - Service Center
Sort by
February 10, 2017
Dead Battery on 2016 Outback.... 2nd time in 6 weeks. 2016 Outback with 15K miles battery dead for 2nd time in 6 weeks. Called White Bear Subaru and Greg said bring it right in. Got it jumped, drove to 2016 Outback with 15K miles battery dead for 2nd time in 6 weeks. Called White Bear Subaru and Greg said bring it right in. Got it jumped, drove to WBS and 90 minutes later walked out with a new battery. There are so many gizmos (computers) on these newer Subarus requiring more battery power and I don't think the factory installed batteries are large enough to handle it. We've owned Subarus for 40 years and have never had dead battery issues before buying this car. Greg was understanding, easy to work with, and made sure the problem was looked at asap. They didn't have any loaner cars available so I waited in the lounge. WBS has always been courteous and friendly people to work with. More
by DAH
Employees Worked With
February 09, 2017
Subaru will try to correct the problem I've had my 2015 Subaru Legacy into the Service Department 3 time for the same issue; a hesitation when accelerating from a stop or near stop. The fi I've had my 2015 Subaru Legacy into the Service Department 3 time for the same issue; a hesitation when accelerating from a stop or near stop. The first two times I was told the computer needed to be updated. The update temporarily solved the problem. Within a few weeks, the hesitation was back. The last time I came in with this same problem, the computer was updated and the problem, again, was resolved. Greg asked me to contact him if this problem occurs again. Subaru will call in a District Specialist to review the problem and try to come up with a resolution. Greg assured me Subaru would work with me to get the problem fixed to my satisfaction. More
by Randall
Employees Worked With
February 09, 2017
Greg made it a pleasure From the very first contact, Greg was great. He was on top of what we needed, told us what to expect and stayed in touch through completion of the wor From the very first contact, Greg was great. He was on top of what we needed, told us what to expect and stayed in touch through completion of the work. We appreciated his factual, no pressure handling of an unexpected problem with lights. More
by Bill and Sue
Employees Worked With
May 23, 2016
Highly Recommend My car was in for service due to a recall. Everything went smoothly and it was finished sooner than promised. Dee Dhanraj was my contact. He was frie My car was in for service due to a recall. Everything went smoothly and it was finished sooner than promised. Dee Dhanraj was my contact. He was friendly, respectful, and gave me all the information I needed. More
by Outbackgirl
Employees Worked With
March 31, 2016
Excellent Service!!! The service tech Luke Lien was very friendly and helpful when I came in for my first oil change. He asked me how I liked my new car, if I had any issu The service tech Luke Lien was very friendly and helpful when I came in for my first oil change. He asked me how I liked my new car, if I had any issues, and informed there was a software recall. The oil change and software update took less time to do than expected. The service all around was exceptional, which is one of the reasons why I purchased a Subaru !!! More
by Teresa Racek
Employees Worked With
March 24, 2016
Treated like treasured family How do you express what it feels like when you drive in to the service bay, it has been 4-6 months since the last vist and the service tech, Greg Nich How do you express what it feels like when you drive in to the service bay, it has been 4-6 months since the last vist and the service tech, Greg Nichols, walks up to you, shakes your hand and says it is nice to see you again. We talked about his baby and how the little one has changed his life. I was in for an unscheduled oil change/tire rotation and they had me out of there in less than two hours. That is what I call service. Don More
by Don
Employees Worked With
March 14, 2016
A good service experience Considering I did not buy my car from WB Subaru, hey have been more than helpful with warranty work and misc small repairs. I have really enjoyed wo Considering I did not buy my car from WB Subaru, hey have been more than helpful with warranty work and misc small repairs. I have really enjoyed working with them. More
by legacy ben
Employees Worked With
February 10, 2016
Great Customer Service Jordan Sprandel was great to work with. He was very informative and helpful. Really showed he cared, addressed all my questions, awesome customer se Jordan Sprandel was great to work with. He was very informative and helpful. Really showed he cared, addressed all my questions, awesome customer service. Thanks! More
by Cheryl
Employees Worked With
Jordan Sprandel
February 04, 2016
Great Service Went in for a standard oil change, which was done efficiently and effectively. They also discussed my 60K service and the more important items and les Went in for a standard oil change, which was done efficiently and effectively. They also discussed my 60K service and the more important items and less important items. Not pushy and willing to provide the services that I needed. More
by Marc
Employees Worked With
January 18, 2016
Service Manager Jordan Sprandel is a great Service Advisor, and I have never had any issues with him. My concerns are always addressed. As an HR Director with employe Jordan Sprandel is a great Service Advisor, and I have never had any issues with him. My concerns are always addressed. As an HR Director with employee experience, you are fortunate to have Jordan as an employee. More
by Deb Cramer
Employees Worked With
Jordan Sprandel
