White Bear Acura Subaru - Service Center

Awesome Customer Service! I'm giving a 5 star rating because from the moment I pulled into the garage, everyone was friendly and helpful. Matt was my service advisor, and expla I'm giving a 5 star rating because from the moment I pulled into the garage, everyone was friendly and helpful. Matt was my service advisor, and explained each service being completed, as well as clearly informing me on my next checkup. His customer service was spot on, and I'm happy I found my Subaru Forester at a top-notch dealership that cares about its customers! More

Expensive, Long wait even with appointment This was my first oil change for me new Legacy. I was shocked to find that my oil changes are $75.00 and they charge $26.00 for an oil change and no This was my first oil change for me new Legacy. I was shocked to find that my oil changes are $75.00 and they charge $26.00 for an oil change and no vacuuming of the car. That information may have deterred me from purchasing that vehicle as I am used to a $40.00 oil change, free tire rotation and a vacuum on the inside of my car. Perhaps the dealership should focus a bit on customer service as I found the service tech a bit rude and stand offish. I do however take a bit responsibility as I had a bit of sticker shock. More

Service was outstanding! Being a customer for around 17 years at White Bear Acura I have always been very Please at how I have been treated. The work is always done right and Being a customer for around 17 years at White Bear Acura I have always been very Please at how I have been treated. The work is always done right and on time Great Company! More

Service encounter Excellent service. Fast, friendly, knowledgeable. Comfortable waiting area, although a bit crowded on the morning that I was there for my car's routin Excellent service. Fast, friendly, knowledgeable. Comfortable waiting area, although a bit crowded on the morning that I was there for my car's routine service. The computers were down initially, but that didn't affect the service I received. More

Exterior work, oil change, and overall inspection. Friendly staff, work completed accurately, price was within estimate. Also, the parts needed were made available in a short period of time. Overall, a Friendly staff, work completed accurately, price was within estimate. Also, the parts needed were made available in a short period of time. Overall, a good experience. More

Accurate and personable Always reviews before hand the work to be done. If something changes, the representative comes in to discuss any unknown issues with the customer. V Always reviews before hand the work to be done. If something changes, the representative comes in to discuss any unknown issues with the customer. Very honest, reliable and personable people. Buy subarus because they are excellent cars and have an excellent service department. More

Top-Notch Service Service was scheduled at time convenient for me. Since it was the 30,000 mile service that required more time, the timely shuttle provided a ride hom Service was scheduled at time convenient for me. Since it was the 30,000 mile service that required more time, the timely shuttle provided a ride home and back. All timing was met. The results of each job were explained. Customer service was great. More

Great service again for my 2015 Subaru Outback Nice to know that my outback is getting great service/maintenance.. I've got all the available safety options and hope to have it for a very long tim Nice to know that my outback is getting great service/maintenance.. I've got all the available safety options and hope to have it for a very long time. More

Always outstanding service This is my second Subaru bought and serviced at White Bear Acura and Subaru . Sales and service have been excellent for the past 21 years. This is my second Subaru bought and serviced at White Bear Acura and Subaru . Sales and service have been excellent for the past 21 years. More

ACURA RL takata recall Good dealership; ancillary staff very nice. When you set up an appointment you get the chance to select a loaner car, which I needed because I would Good dealership; ancillary staff very nice. When you set up an appointment you get the chance to select a loaner car, which I needed because I would be on call at the hospital. Was told that they don't give out loaner cars for this fix on the day of the visit without looking further than that. Was going to be shuttled when an ancillary staff member let me know that there were available loaners and offered me one. I was actually called in to the hospital during this period, so I lucked out. I was well taken care of, but sort of by accident. This is my second time there and I would say my experience has been average as far as dealerships go (though the runners are top notch). I would guarantee any other dealership would not hesitate to lend out a loaner, and would go beyond that to meet this expectation without any excuse. More