White Bear Acura Subaru - Service Center

Excellent service. As I walked in the door, I knew it was going to be a good day. Was greeted immediately. I told him why I was there and he directed me to where I shoul As I walked in the door, I knew it was going to be a good day. Was greeted immediately. I told him why I was there and he directed me to where I should go. Was greeted by two others upon arriving there. Was taken care of right away. Was told it would take about an hour and was shown to the waiting area, which by the way is a very nice, new area. Very comfortable. Only took an hour and 5 min. More

Good experience and fast service Dropped my 2017 MDX for first service. Service Manager was patient to hear complaint about the problem I had with the car. They had to order a part, t Dropped my 2017 MDX for first service. Service Manager was patient to hear complaint about the problem I had with the car. They had to order a part, they overnight part order and fixed the problem in no time, delivered the car fast. Washed the car and nicely dried it. Some time dealers just wash and do not dry the car leaving water spots on paint. But these guys are good :). Only complaint I have is they should have vacuumed inside of the car, which they did not. More

Oil Change Friendly greeting immediately by D Dhanraj with new fast equipment for checking alignment upon arrival and the new facility is immaculate with a spaci Friendly greeting immediately by D Dhanraj with new fast equipment for checking alignment upon arrival and the new facility is immaculate with a spacious new lounge and snack bar. Also loved the coupon I received in the mail, thank you! More

Friendly, on task, helpful. Immediately greeted by a friendly, courteous employee. He talked me through the entire process so there were no surprises. He also made appropriate su Immediately greeted by a friendly, courteous employee. He talked me through the entire process so there were no surprises. He also made appropriate suggestions to ensure my vehicle got the best care possible. More

Very friendly and efficient service. I recently had a trailer hitch installed on my new Subaru Outback. The service staff was very accommodating. I plan to return for all of my service I recently had a trailer hitch installed on my new Subaru Outback. The service staff was very accommodating. I plan to return for all of my service. The waiting area is very clean and comfortable as well. More

Free oil change I bought a new Subaru Impreza in March and it was due for an oil change at 3000. Imagine my surprise when I brought my car in and was told the first o I bought a new Subaru Impreza in March and it was due for an oil change at 3000. Imagine my surprise when I brought my car in and was told the first oil change is FREE! The service at White Bear Subaru is always great. I have been coming here since 1992. I love those wonderful extras they do for their customers!!! More

Routine Maintenance Excellent service (as usual) when receiving my 15K routine maintenance. All services required and costs laid out at the beginning of the visit. Was in Excellent service (as usual) when receiving my 15K routine maintenance. All services required and costs laid out at the beginning of the visit. Was in and out in roughly and hour. Thanks again. More

AC repair on late model I had the AC repaired on my 2000 3.2TL. Dropped the car off on Saturday for Monday morning service. They found and replaced a damaged o-ring, recharg I had the AC repaired on my 2000 3.2TL. Dropped the car off on Saturday for Monday morning service. They found and replaced a damaged o-ring, recharged the system and inspected for leaks. Feedback and communication was excellent, and the price for the work was fair. More

If Lack of Follow=>Poor Customer Service-> Ask for Mgr Prior visit-told car needed specific repair; Return visit for the service before an out of town excursion, thinking 13 days would be plenty of time Prior visit-told car needed specific repair; Return visit for the service before an out of town excursion, thinking 13 days would be plenty of time to get it ready. Told part must be ordered; okay, email me when part has arrived, sure thing we can email you. 8 days later and still no email, so I called wondering what was taking so long; after connecting to service line, then parts desk, then appointment desk, then back to parts. In fact the ordered part arrived 5 days ago and now the service center is booked up and they can't get me in for days. I took the word of the front line staff. Their lack of follow through meant the car would not be ready in time. However the next day, I was contacted, offering to fit me in to the schedule earlier, before my trip. I should have bypassed the frontline staff and should have required speaking to a service manage rather than following their service phone prompts. They did get me in an they did make the repair. The quality and confidence I have in their repair work ensures I will return again. And if I experience bad service in the future, I will immediately require speaking to the the manager and will not spend any time with the front end staff (who apparently are not trusted to vary from their set script). More

recall service Service was excellent! asked for a quote on new tires and received it in writing. As always service at this site is the best! Luke was prompt, kept me Service was excellent! asked for a quote on new tires and received it in writing. As always service at this site is the best! Luke was prompt, kept me advised of there progress as well. More