White Bear Acura Subaru - Service Center

Free oil change I bought a new Subaru Impreza in March and it was due for an oil change at 3000. Imagine my surprise when I brought my car in and was told the first o I bought a new Subaru Impreza in March and it was due for an oil change at 3000. Imagine my surprise when I brought my car in and was told the first oil change is FREE! The service at White Bear Subaru is always great. I have been coming here since 1992. I love those wonderful extras they do for their customers!!! More

Routine Maintenance Excellent service (as usual) when receiving my 15K routine maintenance. All services required and costs laid out at the beginning of the visit. Was in Excellent service (as usual) when receiving my 15K routine maintenance. All services required and costs laid out at the beginning of the visit. Was in and out in roughly and hour. Thanks again. More

AC repair on late model I had the AC repaired on my 2000 3.2TL. Dropped the car off on Saturday for Monday morning service. They found and replaced a damaged o-ring, recharg I had the AC repaired on my 2000 3.2TL. Dropped the car off on Saturday for Monday morning service. They found and replaced a damaged o-ring, recharged the system and inspected for leaks. Feedback and communication was excellent, and the price for the work was fair. More

If Lack of Follow=>Poor Customer Service-> Ask for Mgr Prior visit-told car needed specific repair; Return visit for the service before an out of town excursion, thinking 13 days would be plenty of time Prior visit-told car needed specific repair; Return visit for the service before an out of town excursion, thinking 13 days would be plenty of time to get it ready. Told part must be ordered; okay, email me when part has arrived, sure thing we can email you. 8 days later and still no email, so I called wondering what was taking so long; after connecting to service line, then parts desk, then appointment desk, then back to parts. In fact the ordered part arrived 5 days ago and now the service center is booked up and they can't get me in for days. I took the word of the front line staff. Their lack of follow through meant the car would not be ready in time. However the next day, I was contacted, offering to fit me in to the schedule earlier, before my trip. I should have bypassed the frontline staff and should have required speaking to a service manage rather than following their service phone prompts. They did get me in an they did make the repair. The quality and confidence I have in their repair work ensures I will return again. And if I experience bad service in the future, I will immediately require speaking to the the manager and will not spend any time with the front end staff (who apparently are not trusted to vary from their set script). More

recall service Service was excellent! asked for a quote on new tires and received it in writing. As always service at this site is the best! Luke was prompt, kept me Service was excellent! asked for a quote on new tires and received it in writing. As always service at this site is the best! Luke was prompt, kept me advised of there progress as well. More

Great service Matt found the source of a slow tire leak and fixed it while my car was in for an oil change, which saved me an extra trip to the service department. Matt found the source of a slow tire leak and fixed it while my car was in for an oil change, which saved me an extra trip to the service department. Nice. More

Continued Excellent Customer Service I can always depend on top-notch customer service from the team at White Bear Acura Subaru - Greg, James and the employee who washed the car (sorry, I I can always depend on top-notch customer service from the team at White Bear Acura Subaru - Greg, James and the employee who washed the car (sorry, I did not remember his name). Thank you for the continued outstanding job! More

Oil change The service was great, excellent and fast. The new Subaru building is beautiful. The furnitures are so pretty. The only thing missing is Subaru clothi The service was great, excellent and fast. The new Subaru building is beautiful. The furnitures are so pretty. The only thing missing is Subaru clothing and souvenirs More

My first service at this dealership I recently purchased a used Acura RL and brought it in for an oil change and inspection. I received immediate attention by two service associates wh I recently purchased a used Acura RL and brought it in for an oil change and inspection. I received immediate attention by two service associates who actually greeted me personally as I drove up and then treated me as if I was family. Nena explained the service I was to receive and checked on recalls that were outstanding. We made arrangements for the recalls to be fixed next week and other concerns I had. She showed me around the dealership making sure I knew where everything was located. I believe it was Luke who helped familiarize me with the electronics in the car , going out of his way to answer my questions and brainstorm what he wasn't familiar with. I left very impressed with the service associates and the work performed on my car. 10 out of 10. More

Oil Change and Tire Rotation I was impressed with Matt’s attention to detail, his attitude, courtesy, and professionalism. He took a personal interest in my satisfaction. The fac I was impressed with Matt’s attention to detail, his attitude, courtesy, and professionalism. He took a personal interest in my satisfaction. The fact that he asked if I “minded if they washed and vacuumed my car” demonstrated that he was truly considerate of my preferences. He was fully invested in his job and it was easy to talk with him. He verified the services I requested when booking the appointment on-line. He was focused and took the time to be sure I understood everything and that my questions were answered. The service was completed in a timely manner and the car was washed and vacuumed. Nice! Afterwards, Matt discussed the results of Multi-Point Inspection. I also appreciate the work of the people behind the scenes. More