White Bear Acura Subaru - Service Center

WS very polite and courteous the staff did an excellent job they even vacuumed out the dog hair from my back seat was out in no time at all job they even vacuumed out the dog hair from my back seat was out in no time at all More

Bought the Dealership Enjoy every minute I spend at White Bear Subaru. Sam and Shea could not have been better with my sale. Looking forward to leasing another car with Enjoy every minute I spend at White Bear Subaru. Sam and Shea could not have been better with my sale. Looking forward to leasing another car with them. Ryan sealed the deal by training me. Donovan kept the connection open to get the updates I needed. Chris at Corporate was the key that kept me a Subaru customer and Peng took care of me and the car at service like no other. Thanks to the whole team More

Always excellent I purchased my Subaru Outback 2014 from White Bear Acura Subaru and all services have been performed there since. The service is excellent, reliable a I purchased my Subaru Outback 2014 from White Bear Acura Subaru and all services have been performed there since. The service is excellent, reliable and always friendly. They follow up to make sure the customer is satisfied. Last time a minor thing I wanted them to check was not missed, they immediate remedied this and followed up again. I could not be more pleased and would not even consider trusting anyone else with servicing my car. More

I had a maintenance check, which the service was excellent. He explained very well with all that was done and what else that was needed. excellent. He explained very well with all that was done and what else that was needed. More

Disappointed With How Issue Was Handled I will first preface my review by saying that our most recent visit resolved the mechanical issue that our Acura MDX with over 180K miles on it. That I will first preface my review by saying that our most recent visit resolved the mechanical issue that our Acura MDX with over 180K miles on it. That is why I will still provide at least one star. We purchased this vehicle from White Bear Acura and have spent nearly $10K at White Bear Acura's service center during our ownership. Naturally over this time we have been satisfied with the work that they have done with our MDX. Our issue is to convey and caution other people with what to expect from this dealership when the service experience doesn't go the way you would expect and how they 'handled it'. Essentially our MDX sustained a 'chip' in the windshield glass while it was in for service. Compounding this, either through being on a lift or going through their car wash, the 'chip' immediately expanded to a crack across half of the windshield. When I brought this to the service adviser's attention - expecting some empathy and ownership with what had happened, I got neither. Basically I was told that 'this is why Minnesota requires glass replacement with auto insurance' and that basically this was my issue. We had OEM Acura glass that was cracked and while the service adviser assumed that it would be replaced with that, it wouldn't - or at least not without us paying $497.25 in additional out of pocket expense. So take this review as a warning that if something 'happens' while your vehicle is at their service center, don't expect them to take any responsibility for it. Hope you have you good insurance. More

I cannot imagine what I would do without White Bear Acura’s dedicated staff. For the past twenty years, they have taken care of selling or leasing, financing, and servicing the six cars we have owned. Acura’s dedicated staff. For the past twenty years, they have taken care of selling or leasing, financing, and servicing the six cars we have owned. My husband died two years ago and now they still take good care of me and my two cars. I am treated so wonderfully, like family. I love them! p.s. I love my new exciting 2019 car! and my still exciting 17 year old CL too! More

Great consistent service. I've had the best and consistent customer service at White Bear Subaru for the past year. They provide excellent communication about my car's needs, I've had the best and consistent customer service at White Bear Subaru for the past year. They provide excellent communication about my car's needs, options to remedy the problems and are timely with repairs and general servicing. And now with the distancing/infection control measures in place, I'm confident in their proactive approach to my well being too. Thanks to all service personnel at this dealership! Very happy returning customer. More

Recall We were in and out of there in no time at all. Employees were polite and knowledge able. Excellent waiting room. Car was finished when promised. We were in and out of there in no time at all. Employees were polite and knowledge able. Excellent waiting room. Car was finished when promised. More