White Bear Acura Subaru - Service Center

I went in to get my batter replaced that portion was great. However I had some concern with the waiting room. Some of the chairs were too close to each other. No mask enforcement or enforcement of socia great. However I had some concern with the waiting room. Some of the chairs were too close to each other. No mask enforcement or enforcement of social distancing. People without masks kept insisting on sitting right next to me. Despite me using one of the sit alone chairs. At some point it had been scooted closer. Ended up needing to go and stand outside in the heat to avoid this. More

Super professional and great to deal with! I love all the precautions they are taking to keep people safe in their dealership! Thanks for being awesome! the precautions they are taking to keep people safe in their dealership! Thanks for being awesome! More

The people are always very kind and helpful. Last time I was there, I was getting an oil change and it eventually was more than that, that needed to get done. So after spending over 200 dollars, I paid and was there, I was getting an oil change and it eventually was more than that, that needed to get done. So after spending over 200 dollars, I paid and walked out to my car, and noticed I didn't get the free car wash I asked for. OK whatever, but when I started my car, my washer fluid light was still on, so they didn't even top that off. Again this isn't a huge deal, but when you spend that much money, you expect the little things to be done also. More

Did not follow recommendations for windshield replacement Owner's manual recommends contacting dealer for windshield replacement using OEM glass because of Eyesight requirements. I did this, local service pe Owner's manual recommends contacting dealer for windshield replacement using OEM glass because of Eyesight requirements. I did this, local service person said they could not do windshield replacement order and gave me Luther Glass phone number. I talked to both Luther Glass and my insurance representative regarding need for OEM glass (this was recorded by AMICA). I did not receive any confirmation by Luther Glass that my instructions were carried out. Only after receiving car back did I notice that aftermarket glass was installed. According to AMICA they would have covered OEM glass. There is a disconnect between the manual, your service department and Luther Glass. More

Service Prompt and Efficient James provided me with the necessary information. In addition to the regularly scheduled maintenance, I had to It was needed additional service to r James provided me with the necessary information. In addition to the regularly scheduled maintenance, I had to It was needed additional service to replace my front brakes. The service was performed in a timely manner and my car was ready the same day. He also stayed in communication with me throughout the process. More

They got it done quickly and gave me a pretty nice car to drive around for a couple hours but because there pretty far away from me I probably won’t head back over there for anything else. drive around for a couple hours but because there pretty far away from me I probably won’t head back over there for anything else. More

Services Went in for an oil change. Minutes later, service manager Greg Nichols came back and said they had a minor incident with my car. One of the service cr Went in for an oil change. Minutes later, service manager Greg Nichols came back and said they had a minor incident with my car. One of the service crew had bumped my front bumper with another car and that Subaru would take care of it. Was feeling disappointed at the time. A few days later, got a call and said my car was ready. Went in, bumper was fixed, but the shop didn't do a good job, still scratches. Talk to service Manager-Manya Love and she said it would be resolve. Came back a couple of days later, and they threw in a new bumper. Accidents happens, but thanks to Greg and Manya for their great customer services, communications, and feedback, I am very satisfied on how things got resolved. Thanks to both! More

We want to thank Peng Lee for his extraordinary service every time we visit! Professional, customer focus, friendly, and efficient! We also appreciate that Peng speaks Hmong and can provide a detail expl every time we visit! Professional, customer focus, friendly, and efficient! We also appreciate that Peng speaks Hmong and can provide a detail explanation of the services. Thank you. More

Had my 2019 Outback in for service. It was an outstanding experience. I would highly recommend. During CoVid times was very well organized and felt safe. experience. I would highly recommend. During CoVid times was very well organized and felt safe. More

Great care. Fast service. Very dependable! I would recommend to anyone needing serve for their Subaru. They never disappoint with their level of care!! Very happy. recommend to anyone needing serve for their Subaru. They never disappoint with their level of care!! Very happy. More