White Bear Acura Subaru - Service Center

Excellent customer service and great work I have worked with james recently on getting my rack and pinion replacement. James answered all my questions and took down all my concerns and got the I have worked with james recently on getting my rack and pinion replacement. James answered all my questions and took down all my concerns and got them all addressed. I am also happy with the work done by the technicians. More

All Went Well My car was checked in at the appointed time and work was completed in the originally estimated time while I waited in the clean, well appointed custom My car was checked in at the appointed time and work was completed in the originally estimated time while I waited in the clean, well appointed customer waiting area. Couldn't ask for a better experience. More

Love the quality and price and my salesman took the time to go through every little detail with me and was there from start to finish to go through every little detail with me and was there from start to finish More

recall repair Made an appt for the airbag recall. Brought it in and waited an hour Then I was told they did not have the correct screws to put it in. So they gave m Made an appt for the airbag recall. Brought it in and waited an hour Then I was told they did not have the correct screws to put it in. So they gave me a loaner for the week end (this was a Friday afternoon). Tuesday I was called and said my car was ready, so I went back to get my car. When I got in it I noticed the ash tray would not stay closed. (It used to work) . So they made me another appt. Then I realized I left my garage door opener in the loaner. When I went back to get it, a mechanic looked at the ash tray and fixed it immediately, so I did not have to make a 3rd trip. Everyone was helpful and friendly, the waiting area is clean and comfortable. I would go back and staff did everything they could to help with the error of not having the screws. If that would not have happened, I would have given them an excellent rating. More

top notch service Great experience with a complex repair. My check engine light had two causes for repair. When the second cause was found - they called Subaru and he Great experience with a complex repair. My check engine light had two causes for repair. When the second cause was found - they called Subaru and helped me with the warranty. Saved me a lot of money. Highly recommend. More

All the alarm lights were on - I just stopped in without an appointment - they told me later that day what it was and had it worked on by the next day. Great service! an appointment - they told me later that day what it was and had it worked on by the next day. Great service! More

Great customer care Backstory: I had my Crosstrek in for a 60,000 service (approx $1500) and asked them to check on a low idle sensation I'd been experiencing. I picked u Backstory: I had my Crosstrek in for a 60,000 service (approx $1500) and asked them to check on a low idle sensation I'd been experiencing. I picked up my car a day later and although they didn't find anything in particular related to the low idle, swapping out spark plugs (miss-firing) may solve the issue. Drove the car for the next 7-10 days and was still experiencing a low idle (stop lights & stop signs) so I made another appointment; Nicole set me up with a loaner car - super convenient. Dropped off my car, described the issue again (I have been through a couple tanks of gas in the last month). They let me know it would be about $150 for the diagnostic and they'd let me know if they found anything. Unfortunately, without delving deep into the engine (no check engine light - no codes to reference) I opted to pick it up and see just see what happens. I expected to pay the invoice when I picked up the car - diagnostic fee - but there was no charge on this occasion. Review: This is my second Subaru with Luther White Bear. I really appreciate the communication and efforts from the entire service team. Every interaction is professional. They provide great customer care that fosters long-term customer relationships. More

excellent service, nice staff, comfortable waiting area, and everyone had masks on excellent service, nice staff, comfortable waiting area, and everyone had m service, nice staff, comfortable waiting area, and everyone had masks on excellent service, nice staff, comfortable waiting area, and everyone had masks on thanks More

Glass Repair My windshield needed replacing due to large crack. This also involved re-installation of the Eye Sight Function. I was extremely happy with the pro My windshield needed replacing due to large crack. This also involved re-installation of the Eye Sight Function. I was extremely happy with the process and the outcome. The repair staff clearly explained the work that world be completed and the approximate time involved. I did use a loaner car for several hours and did also spend time in the waiting area. Everyone wore masks which I appreciated. The completed work was excellent. I did have one follow-up question about the newly installed glass. I placed a call the the technician was able to answer my question right away. More