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White Bear Acura Subaru - Service Center

Vadnais Heights, MN

4.7
3,943 Reviews

3,943 Reviews of White Bear Acura Subaru - Service Center

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September 10, 2020

Listened to my car concerns; timely; good explanation of problems;personable; answered my questions about the bent key; gave options. Corrected the problem. Very knowledgeable More

by CAVMILLER19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Hanson
Sep 21, 2020 -

White Bear Acura Subaru responded

We're glad you had a good experience with us and that our team was able to answer all your questions and get you back on the road in a timely fashion. Thank you for your support.

September 09, 2020

My experience here has always been a good one. The car gets some tough usage, but the regular care it's given has kept its performance dependable. That care has been delivered with efficiency and courtesy More

by linda77
Recommend Dealer
Yes
Employees Worked With
Greg Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dee Dhanraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ue Vang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Love, Matt Hanson, James Burton, Peng Lee
Sep 09, 2020 -

White Bear Acura Subaru responded

Thank you for your kind words. Keeping up on the required maintenance is always best practice. Thank you for your support.

September 07, 2020

Bought my Crosstrek in for oil change and service work. Nothing was done, mouse nest still in air filter, wiper blade split, print out said immediate tire replacement, I had just gotten new tires in Novemb More

by vicsleathernlace2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Hanson
Sep 08, 2020 -

White Bear Acura Subaru responded

Based on further review with the service manager, it looks like we did confirm most of the service work was completed, we admittedly missed a few items which is why we issued you a full refund. We hope we can earn your trust back in the future.

Sep 09, 2020 -

vicsleathernlace2002 responded

The only service work that was done is a new oil filter, not sure if there was even a oil change done!

September 06, 2020

I have brought my Forester in for a couple of repairs including recall issues and some electrical problems, and their responsiveness and customer service is amazing! And the repairs were done quickly des More

by alanna.trinh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dee Dhanraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

White Bear Acura Subaru responded

We're glad our team was able to provide a good experience for you. We try our best get our guests back on the road in a timely fashion while also being thorough and efficient. Thank you for your support.

September 06, 2020

So convenient and safe to have White Bear Subaru pick up our car for service and deliver it back to our house. Very much appreciate this option during Covid. Really above and beyond our expectations. Thank More

by chees007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ue Vang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peng Lee, Manya Love, Jake Buckles
Sep 07, 2020 -

White Bear Acura Subaru responded

We're glad our team was able to provide a good experience for you. Our guests' health and safety have always been our top priorities but are specially so during these times. Thank you for your support.

September 05, 2020

Easy in, listened well, clearly understood and repeated back to me the issues to check for clarity. Was able to offer expected solution without making it complicated. Results were as promised and on time More

by psmith58fl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ue Vang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2020 -

White Bear Acura Subaru responded

We're glad our team was able to provide a good experience for you, they're really good at clarifying what need to be done with our guests' vehicles. We're glad they were able to get you back on the road in a timely fashion. Thank you for your support.

September 05, 2020

Happy with the service. I dropped a star because they said my car would be washed and it wasn’t. Spent over 1000 thought I could at please get a car wash especially when they asked me if I wanted one. Ot More

by upnth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dee Dhanraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2020 -

White Bear Acura Subaru responded

We're glad our team was able to provide a good service experience for you. If you find yourself in the area again, please feel free to stop in and we'll be happy to wash your vehicle for you. Thank you for your support.

September 05, 2020

Happy with the COVID precautions, felt safe and comfortable. Happy with the service and the quick in and out. Appreciated the no-touch online payment option at the end. More

by LMHEUTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peng Lee
Sep 05, 2020 -

White Bear Acura Subaru responded

We're glad to hear our team was able to provide a good experience for you and able to get you back on the road in a timely fashion. Our guests' health and safety have always been our top priority so it wasn't too hard to adapt to the recent CDC regulations. Thank you for your support.

September 03, 2020

Noise after tire rotation was fixed with returning tires to their initial position. Two times the shop guys worked diligently on the issue. Great job. Thanks! More

by PAB.SOLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Peng Lee
Sep 04, 2020 -

White Bear Acura Subaru responded

Thank you for your kind words. We're glad our team was able to help with your tire issue, they do a really good job on getting our guests' vehicles serviced as quickly and efficiently as possible. We look forward to your continued support.

August 31, 2020

Drop off Timely, prompt. Safe and comfortable waiting area. Good notifications when service completed. Work requested seemed to be completed. Pick up was easy and quick. More

by NANETTEFLYNN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don’t remember name but I would rate 5, Manya Love
Aug 31, 2020 -

White Bear Acura Subaru responded

We're glad our team was able to provide a good service experience for you. We're glad that you liked our notification process. Thank you for your support.

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