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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,943 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,943 Reviews of White Bear Acura Subaru - Service Center
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January 08, 2021
We've owned Subaru's since 1999. I bought my daughter a used Tribeca. I needed spare keys. I brought a key from an on-line source that another Luther (Volkswagen) dealership have cut keys from. This deal used Tribeca. I needed spare keys. I brought a key from an on-line source that another Luther (Volkswagen) dealership have cut keys from. This dealership said it would not cut a key from a third party source and that I would have to use their key. $110 later I had two cut keys + an expected additional charge for programing for a total charge of over $280. The service manager said the parts department wouldn't cut the aftermarket key as it could ruin the cutting head on the key cutter. Really? Next new Subaru or service will be at Walser Subaru. More
by RQDICKIE
Employees Worked With
January 08, 2021
There was a bit of a disconnect on the Covid mitigation policies, i.e., due to a family member of mine being on chemotherapy, the person I made the appointment with suggested that I park in the drop-off lo policies, i.e., due to a family member of mine being on chemotherapy, the person I made the appointment with suggested that I park in the drop-off location - a good no-contact plan. However, as I was leaving my car in the drop-off location, another employee driving by suggested that I drive into the service area because the drop-off location was only for overnight or early morning appointments, and no one would know my car was awaiting attention. So I had to call the person I made arrangements with initially to confirm that the car would in fact receive attention. Everyone was exceedingly polite and provided the inspection and repair estimate that I needed efficiently. More
by ANN
Verified CustomerEmployees Worked With
Manya Love
January 07, 2021
Have always received excellent service from all your service people. I have worked with almost all of your service people listed. I only rated those I worked with on my last visit. In past years I ha service people. I have worked with almost all of your service people listed. I only rated those I worked with on my last visit. In past years I have appreciated Greg and Nicole for past issues that got resolved. It is great to have those two still around to add that experience. Thanks Jim and Jan Bohn More
by jlbohn95
January 07, 2021
Service team is great, they worked seamlessly to get my concerns handled in a timely manner. Great service facility with knowledgeable, friendly employees. Keep up the great work! concerns handled in a timely manner. Great service facility with knowledgeable, friendly employees. Keep up the great work! More
by MDXNL
January 04, 2021
Good service and quicker than I expected. The service area and waiting area are very clean. Thank you for the friendly people and good service here. area and waiting area are very clean. Thank you for the friendly people and good service here. More
by PJKUSCHEL
Employees Worked With
Nicole Love, Manya Love
January 04, 2021
The dealership is always clean, the people are always very supportive and explain everything in detail. I have been impressed since day 1, six years ago. very supportive and explain everything in detail. I have been impressed since day 1, six years ago. More
by JENNIFER.LARSON30
Employees Worked With
Jake Buckles
January 04, 2021
The rep went the extra mile and found me a coupon to save me money. This was great as I was not prepared for the 30k service price. This allowed me to get the full 30k service done. me money. This was great as I was not prepared for the 30k service price. This allowed me to get the full 30k service done. More
by derreck.wyatt
Employees Worked With
Nicole Love, Manya Love
January 04, 2021
The service is good and the techs are nice, but you really have to be cautious about adding any work before getting a second quote. The prices continuously come in higher compared to other reputable me really have to be cautious about adding any work before getting a second quote. The prices continuously come in higher compared to other reputable mechanics, and in some cases insanely high for the work (price to change a battery was absurd considering any able-bodied person with a wrench can do it in minutes, same with engine and cabin air filters). But they do a great job on warranty work and the oil changes with inspection reports are well done for a fair price. More
by Jesse V
Employees Worked With
Manya Love
January 03, 2021
solved my problem with my Outback and gave me a loaner car. It was excellent service. They got me in the same day I called. car. It was excellent service. They got me in the same day I called. More
by Debra Kravig
Employees Worked With
don't remember who in service I saw...its been a while
January 01, 2021
My first service went very smooth, the service technician noted a missing part and was able to get a replacement the following day. Awesome service noted a missing part and was able to get a replacement the following day. Awesome service More
by Ty
Employees Worked With
Matt Hanson, Jake Buckles
