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White Bear Acura Subaru - Service Center

Vadnais Heights, MN

4.7
3,965 Reviews
Call Service Center (651) 481-7000

3,965 Reviews of White Bear Acura Subaru - Service Center

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March 19, 2021

The best dealership, great customer service. Fast and efficient. Also a great place to buy a car. I have bought 2 so far! My sister also has a Subaru from Luther White Bear! More

by Kelly Dillon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Love
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Mar 26, 2021 -

White Bear Acura Subaru responded

Thank you for your kind words and your continued business, we really appreciate it. We thank your sister as well!

March 19, 2021

Fast turnaround for my first oil change. Comfortable waiting area with a tv. They even washed my car, so overall I am a delighted customer! More

by DASWENSON73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Burton
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Mar 26, 2021 -

White Bear Acura Subaru responded

We're glad our service team was able to provide a good experience for you and that they were able to get you back on the road in a timely manner. Thank you for your support.

March 19, 2021

Peng Lee was great to work with. He explained everything that was to be done and was very knowledgeable about the service I was going to have. He made sure I was more than satisfied with the service. More

by ahm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peng Lee
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Mar 26, 2021 -

White Bear Acura Subaru responded

We're glad Peng was able to provide a good experience for you and that he made sure you were satisfied before you left. Thank you for your support.

March 18, 2021

I can always rely on great service and great communication from the Service team at White Bear. They are the only Dealership I trust to service all our vehicles. More

by Jwells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donovan Brummond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Knutson, Doug Hanson, Jake Buckles
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Mar 26, 2021 -

White Bear Acura Subaru responded

Thank you for your kind word, we really appreciate them. We're glad our service team has always been able to provide a good experience for you. Thank you for your continued support.

March 15, 2021

Thanks to Peng Lee and the rest of the Service Dept. at White Bear Subaru for the prompt and courteous service displayed at the dealership. More

by BFREY56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peng Lee
Report | Print
Mar 20, 2021 -

White Bear Acura Subaru responded

We're glad Peng and the rest of our team were able to provide a good experience for you. Thank you for your support!

March 15, 2021

The guys at Luther Subaru really listen when you have a request. I truly apprecciate that. I made a request when I had my car serviced and he responded so kind to me in fixing a headrest issue, I inadverte More

by Helenl815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kritzeck
2.0
This rating includes all reviews, with more weight given to recent reviews.
Max Knutson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Hanson, Chris Her
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Mar 26, 2021 -

White Bear Acura Subaru responded

We're glad you had a good experience with us and that our team was able to address your headrest issue. Thank you for your and support and we're glad you're enjoying your 2020 Subaru Legacy.

March 14, 2021

Screwed up appointment time and did NOT give me the sale price for the oil change this was the first and last time getting service here More

by se184970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peng Lee
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Mar 16, 2021 -

White Bear Acura Subaru responded

We're sorry you had this experience. Would you be able to provide your name/phone number in a private response so we can look further into your situation?

Mar 16, 2021 -

se184970 responded

Yes I can respond but not giving you private information publicly

March 14, 2021

Luke Lien has poor customer service from greeting to interrupting during conversations. Seems he has poor listening skills. Need training on customer service skills. Thanks More

by vang1420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luke Lien
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Johnson
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March 13, 2021

all things considered, we had a positive experience. The facility (waiting area) was pleasant. every body was pleasant and businesslike. Work was done in a timely manner More

by PELLETIER926
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Burton
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Mar 20, 2021 -

White Bear Acura Subaru responded

We're glad our team was able to provide a good experience for you and that they were able to get you back on the road in a timely manner. Thank you for your support.

March 12, 2021

Knowledgeable staff, flexible time slots and clean waiting area keep me coming back for service. Just wish they would reset everything after servicing removes settings and install updates while hav More

by Jame
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ue Vang
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