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White Bear Acura Subaru - Service Center

Vadnais Heights, MN

4.7
3,939 Reviews

3,939 Reviews of White Bear Acura Subaru - Service Center

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July 16, 2021

Dan always greet us with a smile and kindness! Gives honest time quotes for service and makes sure it get something done for me ASAP when I need it most! So appreciated! Nothing better than wonderful cu More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Fitzgerald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

White Bear Acura Subaru responded

Thank you for the kind words Amy, we really appreciate them! We're glad Dan is always able to provide a good experience for you. Thank you for your support and we look forward to seeing you again!

July 16, 2021

Too expensive. Had the air conditioner charged. They said they couldn't find a leak but on a road trip the next day we quickly found the air conditioner blowing hot air. 95 deg and humid made for a miserable More

by JEFFCC933
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don't know
July 16, 2021

Work was done on time and the cost was very reasonable. I wouldn't have either of my Acura's serviced anywhere else. Luke is easy to work with and very responsive. More

by BUD5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Lien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

White Bear Acura Subaru responded

We're glad Luke is always able to provide a good experience for your. Thank you for your continued support and for trusting us to work on your vehicle, we really appreciate it!

July 16, 2021

I own two Subaru SUVs (Crosstrek and Forester) and have always been completely satisfied with their service center. The shop is neat and organized. The staff are friendly and courteous. I really appreci More

by Steve T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ue Vang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

White Bear Acura Subaru responded

That's good to hear Stave. Thank you for trusting us to work on both your Crosstrek and Forester!

July 15, 2021

Very nice customer service, work was performed right on time! Good explanation, everything was very clear. Can recommend to others with no problem, thank you! More

by PALERMO.JUDY
Recommend Dealer
Yes
Employees Worked With
Peng Lee
Jul 16, 2021 -

White Bear Acura Subaru responded

That's good to hear! We're glad our team was able to get you back on the road in a timely manner and that they were able to explain things clearly to you. thank you for your support!

July 14, 2021

Poor communication Didn’t return calls or texts Poor communication Didn’t return calls or texts regarding something left in the loaner that I had- I ended up going over and getting it myself More

by dimorse777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peng Lee
July 13, 2021

Always have been given correct information as to what's being done and the time it takes. I don't have issues after work is completed. More

by Marlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dee Dhanraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Vollman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peng Lee
Jul 16, 2021 -

White Bear Acura Subaru responded

We're glad to hear that you've always been kept informed on what's being done with your car. Thank you for your support!

July 13, 2021

I had warranty work done with my car and it was all done in a timely manner. I did have an issue with the car I only noticed after the repair. The service manager was been helping me with a resolution. More

by oconcj24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donovan Brummond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Wood
Jul 16, 2021 -

White Bear Acura Subaru responded

We're glad our team was able to finish the warranty work in a timely manner. We hope our service manager is able to resolve the other issues soon. Thank you for your support!

July 12, 2021

well done, thanks for the support. I do not appreciate well done, thanks for the support. I do not appreciate this survey design that requires a word count. Unethical and takes away from the positive e More

by nelso468
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pia Vang, Brandon Johnson, Irving Lopez
Jul 16, 2021 -

White Bear Acura Subaru responded

Thank you for the overall positive review. Unfortunately, the word count is enforced by DealerRater and not on the individual dealership side. We apologize for the inconvenience this may cause.

July 11, 2021

Friendly, caring staff. White Bear Acura has been my "go to" for many years for purchasing new vehicles, major repairs, service, routine maintenance. Very professional, willing to go out of their way to ma More

by kanderson1847
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Lien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Leth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Schaible, Jake Buckles
Jul 12, 2021 -

White Bear Acura Subaru responded

We really appreciate your continued support through the years. We try our best to form this kind of relationship with all our guests by providing an exceptional experience, so we can't thank you enough for your continued business. We look forward to working with you again for many more years!

Jul 12, 2021 -

kanderson1847 responded

Thank you White Bear Acura!

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