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White Bear Acura Subaru - Service Center

Vadnais Heights, MN

4.7
3,943 Reviews

3,943 Reviews of White Bear Acura Subaru - Service Center

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August 02, 2021

We had a rather unique "computer" issue with our vehicle and the service team followed a logical process to identify the problem and procured the correct part to repair the problem. More

by dick.kruse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Nichols
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dee Dhanraj
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peng Lee
Aug 03, 2021 -

White Bear Acura Subaru responded

We're glad our team was able to identify this unique issue and get it fixed promptly. Thank you for your support! We look forward to seeing you again!

August 02, 2021

Always a pleasure to go for service. The crew takes care Always a pleasure to go for service. The crew takes care of you and gets you back on the road driving without any worries. Thanks! More

by elephantpaws3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peng Lee
Aug 03, 2021 -

White Bear Acura Subaru responded

That's good to hear. Our team is always here to help! Thank you for your support and we look forward to seeing you again!

August 01, 2021

The service department treated me incredibly well. They answered my questions. They were able to give me a borrow vehicle at a moments notice. They answered all my questions and the service was under warra More

by Brett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dee Dhanraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peng Lee, Doug Hanson
Aug 02, 2021 -

White Bear Acura Subaru responded

That's good to hear Brett. We're glad you were able to get a loaner vehicle and that everything was covered under warranty. It's always nice when you don't have to pay!

July 31, 2021

Excellent service. Highly recommend dealership with efficient and reliable work. Employees are helpful and keep you informed as you wait for service to be completed. More

by Rebecca Campbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peng Lee
Aug 02, 2021 -

White Bear Acura Subaru responded

That's good to hear Rebecca! We're glad you were kept informed throughout the process. Thank you for your support!

July 29, 2021

went in to have 2 year maintenance performed. As usual very polite upon arrival. I have said this before that I appreciate their " friendly and attention to detail attitude". I just know they will do a go More

by Jim and Joan
Recommend Dealer
Yes
Employees Worked With
Luke Lien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peng Lee
Aug 02, 2021 -

White Bear Acura Subaru responded

That's good to hear! Thank you for your continued support and we look forward to working with you again!

July 28, 2021

Love my Subaru Crosstrek! Great service too, brought my vehicle in for a recall and they repaired it then they rebalanced my tires. Checked everything out and called me for pickup when finished. Thanks ag More

by garylimborg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ue Vang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

White Bear Acura Subaru responded

We're glad our team provided a good experience for you and that they were able to fix your recall. Thank you for your support!

July 28, 2021

To be honest I think this dealership as a whole is an amazing choice because of the great service and customer first mentality they make sure you are taken care of and that your needs are heard! More

by BRANDON.LINDNER17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dee Dhanraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ue Vang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Fitzgerald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Love, Peng Lee, Doug Hanson, Jake Buckles, Jesse Wood
Aug 02, 2021 -

White Bear Acura Subaru responded

It's true that we definitely try to put our customers first, so it's nice when that is recognized. We're glad you had a good experience with us and we thank you for your support.

July 28, 2021

Was in and out faster than expected with great service as per the usual. Wouldn’t trust my vehicle at any other dealership in the metro area. More

by WAAMBELANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Buckles
Jul 28, 2021 -

White Bear Acura Subaru responded

We're glad our team was able to get you back on the road in a timely manner. Thank you for your support and for trusting us with servicing your vehicle!

July 26, 2021

Great at getting you in and out as quick as possible. I had an issue with last service and no-one called me back. I left a detailed message and nothing returned. My drain plug had started to back out and More

by JANDKPHELPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peng Lee
July 26, 2021

Had an appointment for 10 am was told it would take longer than the 1 hour I was told due to the type of recall and people ahead of me. I thought I made the appointment so I wouldn’t have people ahead More

by Johnsonra3122
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jesse Wood
Jul 28, 2021 -

White Bear Acura Subaru responded

We're sorry you had this experience. Could you provide your name/phone number/VIN in a private response so we can look further into this situation. We would also like to either clean your seat or replace if needed.

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