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White Bear Acura Subaru - Service Center

Vadnais Heights, MN

4.7
3,943 Reviews

3,943 Reviews of White Bear Acura Subaru - Service Center

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August 17, 2021

Very prompt and friendly staff. Really like scheduling appointments online so I can easily match to my personal and work schedule. Please continue to send coupons. It helps with a tight budget. More

by MELISSAANDJIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ue Vang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

White Bear Acura Subaru responded

We're glad our service team provided a good experience for you. Rest assured that if there are any coupons that you are sure to be informed. Thank you for your support!

August 16, 2021

The service team kept me up to date on service being performed. Everyone was very helpful and the loaner was an Outback to easy for me to go from my Outback to the loaner. Thanks for the quick resolutio More

by cgatten1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dee Dhanraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

White Bear Acura Subaru responded

We're glad our service team provided a good experience for you and that they were able to fix your problem promptly. Thank you for your support!

August 16, 2021

Great support and easy to use process - amazing customer service and very comfortable waiting area. They explained my options and offered to give me a ride if I didn’t want to wait. More

by bmjohnson327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Wood
Aug 20, 2021 -

White Bear Acura Subaru responded

We're glad you were kept informed and offered a ride. Thank you for your support!

August 14, 2021

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by ROLFPARSONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Andrews
August 12, 2021

I love to meet Pheng whenever I am there for my car services. He is superb in telling me what needs to be done. We speak Hmong to each other. I am happy that Luther has such nice staff. More

by KAMAI7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peng Lee
Aug 14, 2021 -

White Bear Acura Subaru responded

We're glad Peng has always provided a good experience for you. Thank you for your continued support!

August 10, 2021

The Floor mate of the front seat is folded and does not cover the all area after they washed at Acura.It was not that way when I brought the car for service. More

by SOD397
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander W. Leigh., Jake Buckles
August 09, 2021

I was greeted with enthusiasm and professionalism, and greeted immediately as I stepped out of my vehicle. A quick review of the work to be done and I was off to the customer lounge for a cup of Caribou c More

by Rutt, Gregory J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ringsred
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Blair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

White Bear Acura Subaru responded

We're glad everything went well. Thank you for your support!

August 08, 2021

I got right in at the scheduled time and got out in a little over an hour. Jesse Wood did a great job at explaining things to me. More

by JWKOK48
Recommend Dealer
Yes
Employees Worked With
Jesse Wood
Aug 09, 2021 -

White Bear Acura Subaru responded

We're glad Jesse provided a good experience and that he was able to get you back on the road in a timely manner. Thank you for your support!

August 07, 2021

Providers were timely and professional. They were polite and able to answer any questions. They did not up sell any items. Clean and inviting environment More

by twwitte826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ue Vang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peng Lee
Aug 09, 2021 -

White Bear Acura Subaru responded

We're glad our team provided a good experience for you and that they were able to address all your concerns. Thank you for your support!

August 04, 2021

I normally am very pleased with the service. The last time I was there for an oil change I discovered after I got home. The oil leak left a stain on my driveway. Called and the oil leak was corrected. More

by MIKE SCHULTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Wood
Aug 11, 2021 -

White Bear Acura Subaru responded

Mike, I am very sorry to hear that you had an issue with the vehicle after it was serviced. We would like the opportunity to correct the issue with the items that are still a concern. Please let us know a good number to reach out to you and our Service Director will contact you.

Aug 17, 2021 -

MIKE SCHULTZ responded

Mike Schultz 651-210-6584 The oil leak was corrected and I took care of the battery myself. I filled out the survey and these are the items I found. It was an inconvenience in both instances.

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