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White Bear Acura Subaru - Service Center

Vadnais Heights, MN

4.7
3,973 Reviews

3,973 Reviews of White Bear Acura Subaru - Service Center

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June 03, 2025

Shared nicely made video from the service tech,Ronald very professional and thorough explaining work done , service options and current condition of my vehicle. Service advisor Melanie was Friendly and k More

by garthchrisjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie service advisor and Ronald Corbett
Jun 03, 2025 -

White Bear Acura Subaru responded

We're glad Melanie provided a good experience for you! Thank you for your business!

June 03, 2025

Absolutely horrible to the point of considering seeking legal action. The 2025 Subaru Ascent touring we bought is a lemon and now they are telling us after one year of driving it less than 15,000 mi we nee More

by blake.cgc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luke Lien
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

White Bear Acura Subaru responded

Blake, we are sorry to hear about your unfortunate situation. The issue with the tires is not that they are worn out, but there is a puncture in a non-repairable area. With the vehicle being all wheel drive we need the tires to be within 2/32nds of an inch of each other to prevent damage to the vehicle. The options are to replace all four, or to have one shaved down to match the others. We have tried to reach out to you to assist with this if you would like, but have not received a response.

May 31, 2025

After spending $1721 for service and repairs, I had asked to have the vehicle washed, point, it was not washed. More

by RENKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

White Bear Acura Subaru responded

We're sorry for the inconvenience. Please stop by the next time you're in the area and we'll be happy to wash it for you.

May 30, 2025

Even though the car wash is supposed to be a part of the service, this has never been done for the 3 oil changes I have done at this dealer. More

by tkhome91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
May 14, 2025

Beware of the White Bear Subaru service department. Last fall we had a very bad experience with them. Our transmission was acting up, so we took it in to check it out and were told that we needed to re More

by taracolechristou
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Daniel Fitzgerald
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

White Bear Acura Subaru responded

We apologize for the misunderstanding. Often Subaru releases extended coverage on specific repairs that they find are inherent in certain models. Our technician would diagnose the transmission as failed, but may not be aware of the repair Subaru established to correct the issue. I am glad that we were able to assist in the original diagnosis charge and you were able to get the vehicle corrected without cost to you.

May 14, 2025

The service tech was very helpful. Took time to listen and then explain work. Communication is great. Love the texted video of the assessment! More

by Griffindl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Lien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not for sure of name, sorry
May 14, 2025 -

White Bear Acura Subaru responded

We're glad our team provided a good experience for you! Thank you for your business!

May 14, 2025

I was greeted immediately upon arrival. Plus, my vehicle was done sooner than promised. Very clean service department. More

by Rutt, Gregory J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Lien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick(Technician)
May 14, 2025 -

White Bear Acura Subaru responded

We're glad our team provided a good experience for you and that they were able to get you back on the road in a timely manner! Thank you for your business!

May 07, 2025

Friendly and courteous, explained everything well, service was done in a speedy manner. Cost was reasonable More

by drtjoseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Grygar, David Xiong
May 07, 2025 -

White Bear Acura Subaru responded

We're glad our team provided a good experience for you and that they were able to get you back on the road in a timely manner! Thank you for your business!

April 24, 2025

The staff (Ue) who helped us did amazing, Explained the services that needs to be done for my car and helped me with my infotainment problem. More

by Forester2019Info
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ue
Apr 25, 2025 -

White Bear Acura Subaru responded

We're glad Ue provided a good experience for you! Thank you for your business!

April 15, 2025

I had a problem with my battery. They got me in early and fixed it. More

by hannelore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nena Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

White Bear Acura Subaru responded

We're glad our team provided a good experience for you! Thank you for your business!

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