White Bear Acura Subaru - Service Center

Shared nicely made video from the service tech,Ronald very professional and thorough explaining work done , service options and current condition of my vehicle. Service advisor Melanie was Friendly and k very professional and thorough explaining work done , service options and current condition of my vehicle. Service advisor Melanie was Friendly and kept in contact throughout. Nice waiting area with nice assortment of refreshments. Thanks!! More

Absolutely horrible to the point of considering seeking legal action. The 2025 Subaru Ascent touring we bought is a lemon and now they are telling us after one year of driving it less than 15,000 mi we nee legal action. The 2025 Subaru Ascent touring we bought is a lemon and now they are telling us after one year of driving it less than 15,000 mi we need to pay for all four tires to be replaced. I suppose we're going to have to pay for all four tires to be replaced every year that we own the vehicle? They also rotated a tire "with a slow leak" to the front of the vehicle without telling my wife or asking if they should. A tire with a known leak being rotated to the front of a vehicle is unacceptable reckless/negligent. I could not be more displeased. More

After spending $1721 for service and repairs, I had asked to have the vehicle washed, point, it was not washed. to have the vehicle washed, point, it was not washed. More

Beware of the White Bear Subaru service department. Last fall we had a very bad experience with them. Our transmission was acting up, so we took it in to check it out and were told that we needed to re Last fall we had a very bad experience with them. Our transmission was acting up, so we took it in to check it out and were told that we needed to replace it for a cost of over $9,000 to us. They told us they didn't know when it would no longer function but gave us tips as to what to watch for. Shortly after that we found out elsewhere that Subaru had extended the warranty on the transmission and were obliged to replace it for free. We went back into the dealership with our new knowledge and they agreed to fix it. They didn't replace the transmission entirely, which was what they told us had to be done, but instead simply replaced the transfer clutch. That was covered by the extended warranty. We are shocked that the service person we worked with would try us to get us to pay over $9,000 out of our pocket when they were obliged to fix or replace the transmission for free. And he was comfortable letting us drive around with a faulty transmission, knowing that it could break down at any time. On top of that, he charged us for the initial diagnosis. I appealed to the manager and got that money back. We reported this incident to Subaru headquarters and got no satisfaction. We have since sold the car and will never buy another. Beware of the White Bear Subaru service department. More

The service tech was very helpful. Took time to listen and then explain work. Communication is great. Love the texted video of the assessment! Took time to listen and then explain work. Communication is great. Love the texted video of the assessment! More

I was greeted immediately upon arrival. Plus, my vehicle was done sooner than promised. Very clean service department. Plus, my vehicle was done sooner than promised. Very clean service department. More

Friendly and courteous, explained everything well, service was done in a speedy manner. Cost was reasonable service was done in a speedy manner. Cost was reasonable More

The staff (Ue) who helped us did amazing, Explained the services that needs to be done for my car and helped me with my infotainment problem. services that needs to be done for my car and helped me with my infotainment problem. More

I had a problem with my battery. They got me in early and fixed it. They got me in early and fixed it. More