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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,957 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,957 Reviews of White Bear Acura Subaru - Service Center
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February 18, 2025
I will never be back to this dealership. I went to this dealership as it showed closest when all the lights on my dash came on one day. They couldn't get me in for a week (as I would need I went to this dealership as it showed closest when all the lights on my dash came on one day. They couldn't get me in for a week (as I would need a loaner), so I came back a week later. My appointment was for Thursday morning, but they didn't get to my car until Monday night. They texted me the codes that came up on their machine, but never explained what they meant. They told me that my car oil was low and dirty, and suggested I do an engine oil flush (an additional $300 dollars on top of the already $200 I was paying for the diagnostic test). I asked if we could do just the oil change and see if that was the issue. They kept pushing the engine oil flush. I did research and a lot of what I was finding said not to unless I had a complete engine rebuild, not just for "dirty oil". Because all my lights came on, they suspected it had to do with my oil, and if that wasn't it, they could continue to search.... of course for a fee. By this time, all of this conversation was over text and multiple days. I finally told them to do the oil change and I would go elsewhere. Just picked up my car, and all the lights were off. I do regular maintenance on my car, and they pushed for me to not only do something I didn't need, but could potentially harm my engine. I will never be back. More
by marygchristianson
Employees Worked With
February 15, 2025
Charlie was wonderful! !! Helpful , knowledgeable and personable!! He answered all of my questions as well being very thorough with exposing work that was done ! !! Helpful , knowledgeable and personable!! He answered all of my questions as well being very thorough with exposing work that was done ! More
by gailkailey
Employees Worked With
Charlie
February 07, 2025
Professional service department and took the time to review future vehicle maintenance. Accommodated my needs to have a loaner Outback while my vehicle was in the shop +6 hours. Video of additional repa review future vehicle maintenance. Accommodated my needs to have a loaner Outback while my vehicle was in the shop +6 hours. Video of additional repairs from the technician was helpful. No complementary car-wash, but it was due to ongoing shop construction. More
by RTB
Employees Worked With
January 23, 2025
Service department is great, very personable and knowledgeable. But, the marketing staff are non-approachable. knowledgeable. But, the marketing staff are non-approachable. More
by JM
Employees Worked With
January 18, 2025
Service was quick and efficient. The worker who helped me was kind and got me situated promptly. The worker who helped me was kind and got me situated promptly. More
by lauren.thompson2228
Employees Worked With
January 07, 2025
Coupon saved me $20 on oil change. Nice waiting area. I’ve been their customer since buying first Subaru in 1997. Car wash was off line though. Nice waiting area. I’ve been their customer since buying first Subaru in 1997. Car wash was off line though. More
by rfcampbell
Employees Worked With
December 24, 2024
They are too busy looking for high cost repairs to do. I paid over $2500 and the dealer did the 90k service, but didn’t even address the TPMS tire light. The service representative said that since I didn’ I paid over $2500 and the dealer did the 90k service, but didn’t even address the TPMS tire light. The service representative said that since I didn’t mention it to him, he didn’t think it was worth his time to look into. What kind of multi point inspection is this? Then, he said that the TPMS sensor needed to be replaced and quoted me $250 for replacing 1 sensor. I went to a tire shop today and they said there is nothing wrong with the tire sensors. The TPMS light is off and I did not have to pay for anything. More
by Kimx2933
Employees Worked With
December 06, 2024
I really appreciate the mechanic doing an actual video that they send to my phone as he inspects the car and does measurements on brake pads, etc. that they send to my phone as he inspects the car and does measurements on brake pads, etc. More
by jackjava
Employees Worked With
