White Bear Acura Subaru

Great service department I brought my mom's car in for service. The car had not been serviced for a long time. The service department did a full inspection of the car and to I brought my mom's car in for service. The car had not been serviced for a long time. The service department did a full inspection of the car and took great care of me by telling me what work I needed completed right away and what could wait. Great sThanks for your integrity. Great service and price. More

Aaron Smith folks!!! Aaron Smith. That's all I can say. My wife and I decided to make one last stop before heading home after a long day of car shopping so we stopped by W Aaron Smith. That's all I can say. My wife and I decided to make one last stop before heading home after a long day of car shopping so we stopped by White Bear Acura. While looking at one of the new MDXs, I caught Aaron approaching us. Right off the bat, he was friendly, authentic, and very willing to help answer my questions and show me whatever I was interseted in. Aaron showed us a car that didn't necessarily meet my specifics and in the middle of the test drive, Aaron knew I wasn't in love with the car. He simply asked to go back to the dealer to see what else he could find for us. Aaron didn't push anything on us - which was awesome. We even spoke to a new car sales guy, who must have misunderstood because I knew exactly what I had test drove earlier in the day - long story, but this review is about Aaron. Before we left the office, Aaron considered locating the exact car I wanted and even sought out his manager whether they could get the car for us. Over the next couple of days, Aaron stayed in touch, followed up when he said he would, and always remained profressional, sincere, and understanding. Although we did not buy a car from Aaron and from this dealership, I would not hesitate to reach out to Aaron if and when we're looking for another vehicle. - whichever dealership he may be working for. More

vehicle purchase made easy i recently purchased a used vehicle from Landon from white bear Acura. The vehicle itself was in great condition, but even the few minor flaws were fi i recently purchased a used vehicle from Landon from white bear Acura. The vehicle itself was in great condition, but even the few minor flaws were fixed prior to taking delivery of the car. Landon was great -no pressure salesperson and had the car ready for me to test drive on arrival. After walking through everything I decided to purchase the vehicle and then worked with Chang, one of the finance advisors. Chang was able to get me a great deal and was very informative and helpful with the finance process as well. I could definitely see myself coming back to this dealer to purchase a vehicle in the future and would recommend white bear Acura Subaru to anybody looking to buy a vehicle with as much ease as possible. Thanks again. More

Landon was easy to work with and made the buying easy I initially stopped at the used side of the dealership after making an internet inquiry about test driving a used Hybrid Sonata they had on the lot. I I initially stopped at the used side of the dealership after making an internet inquiry about test driving a used Hybrid Sonata they had on the lot. I received emails from Landon Medvec and stopped in at a time to test drive the car. Landon was really easy going and helpful in letting me test drive that car as well as two others at the time. None of the cars he had initially worked out. I mentioned that I was interested in the Subaru Legacy and was most interested in the latest 2015 model due to the improvements from the previous model year. He was able to refer me to the new car side as he was initially unable to help me with this. I held back in making a decision on a car because I really wanted the discount of a newer used car. When Landon had a used 2015 come in he emailed me right away as he had remembered it was what I was looking for. We worked out a price and I agreed to buy the car. I had bank financing but Landon was able to get me a better deal through the finance department at the dealer. I gave him the information ahead of time and when it came time to sign the paperwork, we were able to get in and out quickly. There was no pressure to buy anything additional. Landon made sure we were able to get into the office of a finance guy quickly by checking around for an available person vs waiting for the original guy. He was very easy to talk with and upfront. More

Incorrect repair for front wheel noise Last September I had the service department check a noise coming from my front wheel on my 2003 Acura CL. The service Technician told me that it was Last September I had the service department check a noise coming from my front wheel on my 2003 Acura CL. The service Technician told me that it was caused from the calipers and brake mechanism needing lubrication. I went there for an oil change on April 6th 2015. I told Jordan Sprandel (manager?) to go ahead and fix the front wheel noise problem. He did. He "replaced a pin in the caliper" so he claimed. It still makes the noise. Of course they charged me about a hundred dollars. Out of frustration, I took my car to a Certified Mechanic. He checked out the entire wheel assembly and said the problem was not the caliper or anything else in the assembly. It was the tire. Now, why couldn't the mechanics at this dealership do the same thing? Oh, that's right, no money in that. I sent an e-mail to Mr. Sprandel regarding this. Never heard back. More

OK place to buy but horrible service department I bought a 2015 Forester last year. Pia Vang was the salesman and was very laid back, no pressure to buy. He connected my phone to the car and answe I bought a 2015 Forester last year. Pia Vang was the salesman and was very laid back, no pressure to buy. He connected my phone to the car and answered all my questions. However, once you get to the service department, people are not nice. The wait times are quite long. It's nice that they have a lounge with drinks and cookies, but that doesn't mean I want to wait 90 minutes for an oil change. They have refused to look at a flashing warning light - told me to ignore it. The fuel efficiency has dropped 30% - they told me it happens. The brakes squeak - they said it's because of winter. Saturday the service guy was so hostile he scared my daughter. Never going back. More

They lost a costumer I had a full inspection done here and after a confirmation call of what was recommended to be repaired (I refused to repair for it was minor), I was t I had a full inspection done here and after a confirmation call of what was recommended to be repaired (I refused to repair for it was minor), I was told they would call me back to pick up my car. I waited for 6 hours to just pick up my car when nothing was repaired. When I called, I kept getting placed on hold and automatically disconnected. Overall I really just needed to know if my car was ready for pick up. I kept calling back to know the status of my car and was given rude remarks. I would not return to get any services here done. I still ended up paying $135. More

They Saw Me Coming I bought a 2007 Buick Lacrosse 1/13. To date I have had to invest approx $1,500.00 in repairs an am looking at another $800.00 - $900.00 in brake rep I bought a 2007 Buick Lacrosse 1/13. To date I have had to invest approx $1,500.00 in repairs an am looking at another $800.00 - $900.00 in brake repair. The whole purpose of buying this car was reliability. Also since I bought the car there have been alot of body imperfections appearing. They did however offer me a generous 30 day warranty!! What a load of CRAP!! More

I brought my legacy for oil change and check for engine rattle noise, they took my car in less than 10 minute, one service person came to me and told me they found the problem on my car it was a bad belt t rattle noise, they took my car in less than 10 minute, one service person came to me and told me they found the problem on my car it was a bad belt that need to be replaced so I gave them the ok. After an hour the vehicle was done and they charged me $156.00 including oil change. I walked out and start the engine and the noise from the engine still there, I circle the car back inside the garage and told them that they didn't really fix my car correct, they recheck the vehicle and told me that it was something els and it will cost me $2,800 this time. I told them how come they didn't tell me that at the beginning? All they told me was sorry and sorry again. We'll... I just want to let's all the people out there to know that this is not a good place to go fix your car. More

Purchased my 2010 TSX and had an appointment for an Acura made body kit install at 1045am. Was quoted for 2.5hrs. 4.5 hrs later when I finally ask to see what's taking so long, service advisor Cody comes an made body kit install at 1045am. Was quoted for 2.5hrs. 4.5 hrs later when I finally ask to see what's taking so long, service advisor Cody comes and tells me that since his techs don't normally put these on it's gonna take more time. I reminded him that it's plastic bumper pieces and not anentire engine rebuild. I paid about $1k in labor fees for what it seems techs and an advisor that didn't seem competent in his guys yet they're all master techs and fully certified. Though the parts were not stock, they're sold by acura and they're bumper and side skirt replacements. After an attempt to rebound from the comment he made, he literally told me he was done talking to me and walked away from me, which made me super angry. Service manager finally talked to me and he was no help at all either, told me he'd check on it right away and get back to me, but sends some chick to come tell me it'll be done the next morning and offers me a loaner, 5hrs later! ! For certified work, they seemed un confident and esp super rude, I've only had the car for about 1wk. Contemplating on returning the darn thing and pick up another one from elsewhere. Acura or that dealership needs to re look at their employees period! !! More