White Bear Acura Subaru

Excellent Service Everyone I worked with at White Bear Acura Subaru was extremely professional and knowledgeable. Sam took a lot of time helping me to get into the righ Everyone I worked with at White Bear Acura Subaru was extremely professional and knowledgeable. Sam took a lot of time helping me to get into the right vehicle. I bought a new Outback and I love it. Financing was really fast. Mike had everything ready for me when I came in to sign for my new car. More

If Lack of Follow=>Poor Customer Service-> Ask for Mgr Prior visit-told car needed specific repair; Return visit for the service before an out of town excursion, thinking 13 days would be plenty of time Prior visit-told car needed specific repair; Return visit for the service before an out of town excursion, thinking 13 days would be plenty of time to get it ready. Told part must be ordered; okay, email me when part has arrived, sure thing we can email you. 8 days later and still no email, so I called wondering what was taking so long; after connecting to service line, then parts desk, then appointment desk, then back to parts. In fact the ordered part arrived 5 days ago and now the service center is booked up and they can't get me in for days. I took the word of the front line staff. Their lack of follow through meant the car would not be ready in time. However the next day, I was contacted, offering to fit me in to the schedule earlier, before my trip. I should have bypassed the frontline staff and should have required speaking to a service manage rather than following their service phone prompts. They did get me in an they did make the repair. The quality and confidence I have in their repair work ensures I will return again. And if I experience bad service in the future, I will immediately require speaking to the the manager and will not spend any time with the front end staff (who apparently are not trusted to vary from their set script). More

recall service Service was excellent! asked for a quote on new tires and received it in writing. As always service at this site is the best! Luke was prompt, kept me Service was excellent! asked for a quote on new tires and received it in writing. As always service at this site is the best! Luke was prompt, kept me advised of there progress as well. More

Love my new cross trek They made this car buying experience pleasant and fast. The finance manager Mike was extremely fast we were out of his office within 35 minutes! Ahmed They made this car buying experience pleasant and fast. The finance manager Mike was extremely fast we were out of his office within 35 minutes! Ahmed our sales person was very thorough and answered all of questions. More

Best car buying experience so far I used Costco auto program and had a great experience with this Subaru dealer store. Matt Fox did great job by letting me test drove two cars before I I used Costco auto program and had a great experience with this Subaru dealer store. Matt Fox did great job by letting me test drove two cars before I made mind to buy one without hesitation. The quality, safety features and the price are important factors to buyers like myself who prefer to buy new cars. Matthew fox made me feel I was powered to make my own decision and he was a great helper, he was like a friend or family who can back you up. I have to mention that I felt zero pressure this time. The final sale paperwork by Matt also went through smoothly. I was given a few dealer's optional packages and I only picked one of them. It was easy and absolutely the best car buying experience I have ever had. More

Great service Matt found the source of a slow tire leak and fixed it while my car was in for an oil change, which saved me an extra trip to the service department. Matt found the source of a slow tire leak and fixed it while my car was in for an oil change, which saved me an extra trip to the service department. Nice. More

Continued Excellent Customer Service I can always depend on top-notch customer service from the team at White Bear Acura Subaru - Greg, James and the employee who washed the car (sorry, I I can always depend on top-notch customer service from the team at White Bear Acura Subaru - Greg, James and the employee who washed the car (sorry, I did not remember his name). Thank you for the continued outstanding job! More

Slow and expensive Overpriced for an oil change and a tire rotation. My first one with a brand-new car! It took over two hours, and then they gave me the wrong car. I wi Overpriced for an oil change and a tire rotation. My first one with a brand-new car! It took over two hours, and then they gave me the wrong car. I will go elsewhere for future car maintenance. More

All-around Wonderful Experience! My daughter is a recent college graduate. She and I stopped in to White Bear Acura Subaru planning to just look at the SUVs and gather some informat My daughter is a recent college graduate. She and I stopped in to White Bear Acura Subaru planning to just look at the SUVs and gather some information about them. After spending a few minutes looking around on our own in their comfortable, bright show room, a very pleasant sales person named Scott greeted us. My daughter had done some research online and we both had questions about the vehicles we were interested in. Scott was very knowledgeable and answered every one of our questions and asked a few himself to better understand how to help us. We also took advantage of watching the very helpful video information explaining Subaru's wonderful eyesight safety option features. My daughter test drove a vehicle, which she was a bit nervous about, but Scott was very calming and reassuring. She loved the vehicle immediately, and had in mind the color and options she was hoping to purchase. White Bear Acura Subaru had the exact vehicle she was looking for, brand-new, with only 20 miles on it! Scott explained the difference between buying to own or leasing, and we chose the leasing option. We went from only looking and learning to having learned a lot, and feeling very happy and comfortable with making an exciting brand-new car purchase! During our time there we were also greeted by Pia, the store manager, and had some pleasant, easy conversation with him. We never felt any pressure at all from anyone. We returned the next day to finalize the paperwork and were helped by another pleasant employee, Karl in the finance department. My daughter's new car was washed and shiny and ready to roll out the door that afternoon! This was a once in a lifetime purchase for us with our daughter, and it could not have been more pleasant or memorable, thanks to the excellent, knowledgeable, and personable people at White Bear Acura Subaru, and their excellent stock and selection of vehicles on hand, ready to lease or purchase. I feel very good knowing that my daughter will be driving such a safe vehicle. And we truly felt like the people at Subaru cared about us; they treated us like family. We look forward to going back for oil changes, etc. We highly recommend this dealership. Thank you! xo More

White Bear Subaru--A Great Experience Shopping at White Bear Subaru was a great experience. I had done my research and was visiting different dealerships to see the cars recommended by Co Shopping at White Bear Subaru was a great experience. I had done my research and was visiting different dealerships to see the cars recommended by Consumer Reports. Since Subaru had the highest safety ratings, I decided to stop by on a rainy Thursday night and take a look around. Chris Allen met me at the door, introduced himself and showed me the cars I was interested in. He demonstrated all the features of the Outback and the Forester and I literally fell in love with Subies. It was kind of late but he took the time to let me test drive a car and I was sure this was what I wanted. We made an appointment for a couple of days later, which gave me more time to think about it. The sales manager Pia Vang stopped by the desk to visit that night and again on the morning I came back. We received a good discount from being members of Costco and retired military. It was all very easy. Chris has gone above and beyond expectations in following up with me to make sure everything in the Twilight Blue Outback is working well and that I understand how to use all the features. It's all so high tech! There's many more conveniences that are built into this car than I'm used to. In a few days, I'll meet with Ryan who will go over everything again just to keep me "in the know." Then there's the affiliated company who will rust proof and ding proof the car. Amazing experience! I would definitely recommend this dealership and Chris Allen is the guy to ask for. He's great! I'm looking forward to enjoying years of driving a Subaru. I have to say it handles very well. Taking corners at speeds I haven't been able to do in a minivan is a fun experience. Try it yourself. You'll be in for quite a nice surprise. More