White Bear Acura Subaru

Excellent service all around We loved our experience with White Bear Subaru. Our salesman Scott Specher went above and beyond in knowledge of product. Listening closely to our ne We loved our experience with White Bear Subaru. Our salesman Scott Specher went above and beyond in knowledge of product. Listening closely to our needs and finding solutions to put us in the best vehicle to fit us. We got everything exactly as we wanted it and Scott kept us in the loop on delivery times and setting up the best scenario for us to pick up our vehicle. Karl Gunderson our financial assistant was amazing as well. The whole procedure was prepared ahead of time and came off completely painless. We never felt pressured at any time in any of our experiences. And were made to feel as much at home as possible. Everyone there was courteous and more than willing to help even if we were currently working with another person, and were just waiting for something/someone or even just needing directions to the laboratory. We will definitely return to White Bear Subaru with our future auto business. Thanks everyone for making it a great deal! More

Went above and beyond our expectations! The reason I decided to lease a new car was not the most fortunate event; the car I had been driving since I was 16 years old was flooded and we were The reason I decided to lease a new car was not the most fortunate event; the car I had been driving since I was 16 years old was flooded and we were forced to total the car. I am a recent college grad and decided to lease instead of buying a used car because I wanted the reassurance of knowing that the car had a full warranty. Being a recent college grad, I do not have to money to fix my car if something breaks down. So I started my search for an affordable, but reliable car on Saturday, the 29th. The date is important because it was the last Saturday of the month, and most salesmen are overly motivated to sell you a car. I started my search at the Hyundai dealership. My parents and I test drove the most basic 2017 Elantra they had. I personally was not totally impressed, but they gave us a good price. We told them that we had not received an insurance check and were just looking to get an idea of what we wanted. We had the most difficult time trying to leave the dealership and their haggling left a bad taste in our mouth. Our next stop was Luther Subaru to look at the 2017 Legacy. We told the Ahmed our price range and he said while he could not get something in our range, he would try very hard to come as close as possible. We then talked to Sam and I'm not kidding when I say that I was sold on the Legacy before I even test drove the car. We felt no haggle at all and they completely understood that today might not be the day to buy a car. He told us about Subaru's amazing safety reputation, resale value and most importantly, all wheel drive on ALL of their vehicles. The most important thing you can have in a Minnesota winter. We test drove the car and were 100% sold. I decided that even though it was a little out of my price range, it is totally worth it to know that I have such a safe, reliable car on my hands. Trust me when I say that when you walk into Luther Subaru in White Bear Lake, you are going to be receive the best service of any of the dealerships off of Highway 61. I am extremely happy that my first leased car is from them. More

Airbag recall replacement Acura This service center was exceptional at taking vehicle in efficiently, being courteous about that and installing the new airbag quickly. Jordan was ve This service center was exceptional at taking vehicle in efficiently, being courteous about that and installing the new airbag quickly. Jordan was very friendly and appreciated the car wash. On another note, our vehicles are getting older and I was looking at vehicles - nobody approached me - not in the lot or inside. There were many men around. I don't know if it could be I'm not a man, but was disappointed. Would have liked to have asked about your used inventory. Another older gentleman stood next to the new vehicles inside and was looking around like "Isn't anybody going to talk to me." Here's a tip - to sell a car, you have to ask someone if they're interested in one. What a missed opportunity that nobody engaged either of us inside. Kudos to the Service but if this is sales too, it doesn't show. I bet you didn't sell much that day since employees only talked to each other. More

Service for 2016 Subaru Legacy Everything that I brought the in for service was handled quickly and effectively. Thanks for the good service. I will bring the car in for future serv Everything that I brought the in for service was handled quickly and effectively. Thanks for the good service. I will bring the car in for future servicing. More

Speedy, courteous, and comfortable. My service manager James was speedy. That is he got right to work with me on arrival, explaining every step on the process. He was courteous in that My service manager James was speedy. That is he got right to work with me on arrival, explaining every step on the process. He was courteous in that he showed respect and hospitality to me. James took me to the very comfortable waiting area where I was able to log on internet, have coffee and work while my car was being serviced. Well done! More

Great experience Great experience. Staff is very friendly and welcoming. Very professional and a great environment. Tv area is nice for kids too it kept them occupied. Great experience. Staff is very friendly and welcoming. Very professional and a great environment. Tv area is nice for kids too it kept them occupied. More

Great! This is a beautiful brand new facility. The service staff are friendly, courteous and attentive. After looking over our vehicle, we received a comp This is a beautiful brand new facility. The service staff are friendly, courteous and attentive. After looking over our vehicle, we received a comprehensive, clear to read report on what needed to be done. More

RDX Worse Off than before I went in for service A simple recalled air bag replacement damaged my car's steering returnability. I noticed a severe problem as soon as my vehicle was returned, drove a A simple recalled air bag replacement damaged my car's steering returnability. I noticed a severe problem as soon as my vehicle was returned, drove around the building right back into service. At that point service representative Luke yelled at me, told me there was no possible way that they could have done that, and that he was the expert because he drives these cars every day. I drive *my* car every day. Although the service manager Donovan agreed to look at it the next day the problem still exists (at least he didn't accuse me of lying like Luke.) I understand accidents happen and things can break, but refusing to take responsibility and yelling at your customers is so far below the expectation I have of a luxury car dealership as to be laughable. I would take my vehicle anywhere before being serviced there again. More

Great Service When I moved to Minnesota I came with a Subaru Outback and for service I chose White Bear Acura Subaru. I always had great service from them so when When I moved to Minnesota I came with a Subaru Outback and for service I chose White Bear Acura Subaru. I always had great service from them so when I decided I needed something newer I purchased a 2012 Forester from their used cars. Recently I took my Forester in for it's first oil change since I purchased it. I asked them to also check out a couple of annoying noises. They found the problems quickly and fixed one immediately but because I couldn't wait on the other longer fix for the second issue they gave me assurance that I could safely drive my Forester until I could return. And did I mention that this first oil change was free since I bought my Forester at White Bear? More