White Bear Acura Subaru

Insurance work completed by Subaru after single car accident Great customer service. Kept in touch & up to date with where my car was; what needed to be fixed; when it would be completed. Worked with my insura Great customer service. Kept in touch & up to date with where my car was; what needed to be fixed; when it would be completed. Worked with my insurance company to ensure that all damages were repaired. When I had to return my vehicle less than 24 hours of getting it back due to some additional required repairs, got the work done and paid for in a very timely fashion. More

Check-up Was able to get me in for apt on short notice. AS always great service in timely fashion. We've bought two cars from this dealership and always take Was able to get me in for apt on short notice. AS always great service in timely fashion. We've bought two cars from this dealership and always take our cars there for service. More

replace air bag As always, the service was done well and in less time than predicted, and the shuttle service back and forth to my home was greatly appreciated. The d As always, the service was done well and in less time than predicted, and the shuttle service back and forth to my home was greatly appreciated. The driver (Devon) is excellent. Plus my car was washed and cleaned.The waiting area is fantastic too! (I did not spend long there as I took the shuttle home.) More

Great service with leasing new vehicle Our family has used White Bear Acura for leasing many different Acura vehicles. We have always been well satisfied with the staff and service at this Our family has used White Bear Acura for leasing many different Acura vehicles. We have always been well satisfied with the staff and service at this dealership. More

very good James found me a loaner car when I had an unexpected problem and didn't have an appointment. Once the part came in, he had me back in my vehicle. James found me a loaner car when I had an unexpected problem and didn't have an appointment. Once the part came in, he had me back in my vehicle. More

Smooth Purchase We worked with Moe and Mike on our first-ever purchase of a Subaru. We really appreciated their professional guidance and service. Both individuals w We worked with Moe and Mike on our first-ever purchase of a Subaru. We really appreciated their professional guidance and service. Both individuals were very pleasant and made us feel very much at ease. The experience at this dealership was great. Mark and Colleen More

Professional service Had some warranty work that needed to be done and they were able to get me in, gave me a very nice loaner car, and fixed my issue in a very timely man Had some warranty work that needed to be done and they were able to get me in, gave me a very nice loaner car, and fixed my issue in a very timely manner. The service professional was respectful and informative and kept me up to date with what was going on with my car! Very satisfied with this dealership. More

Low tire pressure I stopped in without an appointment because the tire pressure light was on. I was in and out quickly and Peng was wonderful. He explained everything v I stopped in without an appointment because the tire pressure light was on. I was in and out quickly and Peng was wonderful. He explained everything very clearly and put me at ease. More

Oil change Last Friday before our blizzard on Saturday/Sunday I went in to get the oil changed on my 2014 Subaru Impreza. All went smoothly and I headed back tow Last Friday before our blizzard on Saturday/Sunday I went in to get the oil changed on my 2014 Subaru Impreza. All went smoothly and I headed back toward home in a timely fashion after asking about how to replace my windshield wiper blade myself to save money. As a 67 year old woman I’ve changed quite a few and discovered there can be damage done if not done correctly. The check out person said if I brought the wiper blade to them, they’d put it on for me - no charge! So I left, stopped by a friend’s house, then headed home. My friend called later and said it appeared I had something leaking from my car. I checked my garage floor and found a new small puddle of oil. I called my service technician from that day, James, and he immediately said he was going to send someone in a loaner, have that person check the oil pan bolt, bring the car back to the shop, check it out to make sure nothing else was wrong and then get my car back to me ASAP, in spite of the fact it was close to closing time & there was a blizzard on the way. That’s what happened; with one small side story. The young man who brought me the gorgeous loaner (2018 Forrester ) went into the garage after I pulled it into the alley with cleaner and was very thorough in his cleanup of the oil spot. Then he managed to squeeze under my car (I didn’t think he’d be able to do it- the clearance is only eight inches) and tightened the oil pan bolt. Mind you, during this we had small hail coming down and there was water and hail pellets all over the ground! He said probably the tool being used by the person who changed my oil must need to be replaced because although their specs require something like 32 lbs of tightening this bolt was at 19 lbs. The next day we had our blizzard (16 inches of fresh snow with 40 MPH gusts of wind) but by 9:30 a.m. my car was returned safely and the loaner on its way back to the shop. I am VERY pleased with the follow-up service to fix a problem. Very happy !! More