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White Bear Acura Subaru
Vadnais Heights, MN
7,039 Reviews
White Bear Subaru, located at 3525 N Highway 61 in White Bear Lake, MN, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 7,039 reviews
June 02, 2018
Efficient! I asked Greg how long the repair would take and he estimated 1 1/2 - 2 hours. I was waiting at the service center. After one hour, my car was done! I asked Greg how long the repair would take and he estimated 1 1/2 - 2 hours. I was waiting at the service center. After one hour, my car was done! He put 2 technicians on it so I wouldn't have to wait so long. I really appreciated his respect for my time. More
by Janalee
Verified CustomerEmployees Worked With
June 02, 2018
Disorganized I made an appointment on line. Many days in advance. Described what I needed done. When I arrived, no one seemed to know or care about what I wrote. B I made an appointment on line. Many days in advance. Described what I needed done. When I arrived, no one seemed to know or care about what I wrote. Because of that, they could not perform the repair as did not have the part. I signed up for the shuttle. There was confusion about when the shuttle would return, but nice driver did arrive .Filled out a form with my phone number and approximate time to be picked up. They did not pick me up at around the time I asked. I had to call. When brought to the attention of the staff the driver said he had his things to do and so did the other staff. When brought to the attention of the experienced staff member who was my contact staff, he blamed the new guy. My on line appointment had the correct number and so did the form I filled out. Unfortunately they called my husband not me to say they were done with the work They seemed under staffed and they were training a new staff member so I am not rating them poor for that reason. Did offer possible discount on labor if I return to do repair that I did not get done this appointment. More
by sls
June 02, 2018
Great service. Smart folks who know the cars. Reasonable prices and friendly. Bought my Acura wagon from them and highly recommend. I usually don't go back to the d Smart folks who know the cars. Reasonable prices and friendly. Bought my Acura wagon from them and highly recommend. I usually don't go back to the dealer for services, but they are so outstanding, I will go back for the life of the car. More
by Welshie
Employees Worked With
Other Employees :
Nicole Love, Mike Schaible
June 02, 2018
New Car Purchase - Subaru Seth did an excellent job. Happy to recommend your dealership to friends and family. Looking forward to continuing my relationship with White Bear Acu Seth did an excellent job. Happy to recommend your dealership to friends and family. Looking forward to continuing my relationship with White Bear Acura Subaru. Love the car! More
by john.spanhake
Employees Worked With
June 02, 2018
General maintenance Fast efficient service, friendly, detailed customer rep. I have had this type of service everytime I have visited this dealership, from in tial sales Fast efficient service, friendly, detailed customer rep. I have had this type of service everytime I have visited this dealership, from in tial sales experience to followup service calls. More
by tuckertom6
Employees Worked With
Luke lien
June 02, 2018
Friendly,knowledgeable staff but don't value repeat business This is a real difficult review to make as I've been associated with this dealer for 5 years. I've purchased two new Foresters during that time. Thi This is a real difficult review to make as I've been associated with this dealer for 5 years. I've purchased two new Foresters during that time. This purchase was my 3rd, a trade of my existing for a new model. During the 5 years, the staff has been helpful and fast with replying to messages. I also do all my vehicle service at the dealer and never had a problem. During this latest trade/buy I didn't do market research, not sure why, but I must have assumed that the dealer would value my past loyalty.... and they even knew I would be in the market for a new sedan in a year or so. Long story short, I find that the trade price was not good, and the new vehicle price could have been better too. (Found this out through a buddy I had referred to them for his Forester shopping). Bottom line, I recommend the dealer overall.... but as a consumer you need to do your due diligence for every transaction with them. As others have mentioned in their reviews, even with pre-filling out financial paperwork online... still took 2 hours to complete the purchase upon arriving to the dealer. More
by mplsCustomer
Employees Worked With
Matthew Fox, Karl Gunderson
June 02, 2018
Great It was a fairly painless experience, unlike the usual process of buying a car. Matt was fair and honest and did not drag the sales process out. It was a fairly painless experience, unlike the usual process of buying a car. Matt was fair and honest and did not drag the sales process out. More
by JGUERT0127
Employees Worked With
Matthew Fox
June 02, 2018
Excellent Robert was great to work with, very patient and respectful to customers! When I explained that I wanted to purchase a Subaru Outback with the Subaru Robert was great to work with, very patient and respectful to customers! When I explained that I wanted to purchase a Subaru Outback with the Subaru based warranty (100,000 mile 7 year warranty), he found me a great looking 2015 silver model of the outback. Not to mention, prices at exactly the price of Kelly Blue Book. Here you will get the best bang for your buck. More
by SPENCERCARR4141
Employees Worked With
Robert Davis
June 02, 2018
Excellent service From the time I pulled into the service garage I felt like I was being taken care of by a team of knowledgeable, efficient, and caring people.. I mov From the time I pulled into the service garage I felt like I was being taken care of by a team of knowledgeable, efficient, and caring people.. I moved along quickly and they had a loaner car ready for me so I could get on with my day while they worked on my car. Dee had all the paper work ready and I was good to go in no time. What a pleasant guy he is ! Always have a good experience with Subaru service! More
by msand
Employees Worked With
June 01, 2018
Recall service I was helped as soon as I pulled in to the service area. The people answered all my questions, the representative even gave me a quote on all the thin I was helped as soon as I pulled in to the service area. The people answered all my questions, the representative even gave me a quote on all the things needed to be fixef. I wasn't pressured to fix anything that day and I even got a nice car wash!!! White Bear Subaru Acura was great! More
by Lee
Employees Worked With
Matt Hanson, James Burton
