White-Allen European Auto Group

Better than most dealership service Since I rather stand in front of a firing squad then go to a dealership for service I must recommend the Volkswagen service at White- Allen on Spri Since I rather stand in front of a firing squad then go to a dealership for service I must recommend the Volkswagen service at White- Allen on Springboro Pk. Very very quick appointment was provided, good shuttle service when service representative remembers to call them for pick up . Luckily I was given the number and he picked me up as quickly as possible to pick up my car . The shuttle driver was very courteous and professional will drive with him again . Angie the service representative is quite congenial which creates a trust in price and work. Thanks Angie for your help. More

Outstanding Service Did not buy our 2012 Audi s4 here, but have had all the service done here. I have always been treated with utmost respect and courtesy. I have been Did not buy our 2012 Audi s4 here, but have had all the service done here. I have always been treated with utmost respect and courtesy. I have been very appreciative of the fact that they have helped me out a few times when I have been in the area and the "Low Air" message has come on and they put air in the tires for me. It's the little things that can mean a lot sometimes. More

New remote and programming of same I received excellent help from everyone who was involved in my problem (remote triggering car alarm for no apparent reason). The parts folks were ver I received excellent help from everyone who was involved in my problem (remote triggering car alarm for no apparent reason). The parts folks were very thorough and were the ones who diagnosed the faulty remote (battery no longer properly attached within the casing). Since my other remote was dead, I ordered a new one, which they promptly obtained. Service dept was great - I got right in the day the part arrived. The VW service scheduler was super patient with me, even when I spilled my Starbucks all over her desk, which I am very sorry about. Thanks so much, all! More

love my VW From the moment I walked through the front door I was greeted and treated with respect.I thought I could only afford a used car and to my surprise I l From the moment I walked through the front door I was greeted and treated with respect.I thought I could only afford a used car and to my surprise I left with a new Jetta.It is my 4th VW and I'm sorry that I bought A a Saab in between.So happy to be back to VW. More

Rory MacGregor & Tim Brookhart helped me order a new Macan. Rory & Tim made the entire purchase experience enjoyable and simple. Both were very knowledgeable and went out of their way to make us feel like a VIP Rory & Tim made the entire purchase experience enjoyable and simple. Both were very knowledgeable and went out of their way to make us feel like a VIP. More

Service department was very responsive Audi service scheduled an appointment that worked with my schedule, they made the drop-off process very easy and pick-up was efficient too. Scotty exp Audi service scheduled an appointment that worked with my schedule, they made the drop-off process very easy and pick-up was efficient too. Scotty explained the process for repairs in plain English and was interested in my satisfaction. More

No job too small! I called VW service to replace a front headlight that had burned out on my CC Sport. They told me to come on in right away and they would take care I called VW service to replace a front headlight that had burned out on my CC Sport. They told me to come on in right away and they would take care of the replacement. I was in and out in no time. Really appreciated the attention and immediate service. More

Window repair The staff was excellent. The price was more than I was hoping to pay. Everything was completed in a timely manner. I cannot recall the name of the The staff was excellent. The price was more than I was hoping to pay. Everything was completed in a timely manner. I cannot recall the name of the drivers or the cashier but they were professional and pleasant as well. More

Great buying experience Great experience! My salesman Craig was very patient and informational. Great car and a great deal. Thanks Craig, Jeremy and Jamie. I would rec Great experience! My salesman Craig was very patient and informational. Great car and a great deal. Thanks Craig, Jeremy and Jamie. I would recommend the dealership for sales and service. I had my Passat serviced there and purchased a new 2015. More

Horrible Service If I could give 0 stars, I would! If you do not care about your car, then take it here!! My car was towed in after hours when the car was over heating If I could give 0 stars, I would! If you do not care about your car, then take it here!! My car was towed in after hours when the car was over heating. When filling out the paperwork to explain what was going on, we specifically asked that somebody call us with their findings. The following day I called 3 times between trying to get a loaner & getting no returned calls like promised, never once during this time did anyone tell me what was going on with my car & nobody else called to talk about it. Upon going to pick up my loaner car I was told my car was ready! What?! Nobody called me! I was told my standard service was done..um, did you take care of the real problem however? Asked to speak with the service manager, whom assured me there was nothing wrong with my car. I am sorry, however cars do not just overheat for the heck of it! Told me there was nothing he could do & sent me on my way. Needless to say, I was unhappy with this, but not much I could do. I got less than a mile away, where my car overheated worse than when it was towed in! I called & told them I would be coming back right away. When I got back I was told by the service manager 'good thing this happened when you were close!' He was condescending & rude. I left my car there that evening, as it was the end of business day, however after doing more research on the service department there, I had a tow truck come & tow my car the next morning to Audi Connection. Having my car towed was the best thing I could have done. Within no time of getting my car, they had diagnosed it (which was exactly what we had been telling White Allen we thought was wrong), had the parts ordered & it was back, as good as new in 24 hours! White Allen was a HORRIBLE experience! I cannot recommend it to anyone, for any reason...well, at least if you want knowledgeable people that will take care of your car! More