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Whaling City Mazda

New London, CT

4.5
136 Reviews

471 Broad Street

New London, CT

06320

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Showing 136 reviews

February 22, 2019

Awesome Excellent Service !!! And Bilingual Staff !! Excellent customer service, our sales person Angel listened and achieved my needs !!! Bilingual staff, English and Spanish. Great environment and grea More

by Mimily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell Williams, Angel Torres
January 20, 2019

First time dealership experience gone well Purchased a 2013 Mazda 3 hatchback in December with Patty. We had been looking for a few weeks but every time it got down to price negotiation and my More

by EC2019
Recommend Dealer
Yes
Employees Worked With
Patricia Smith
January 19, 2019

Very satisfied Robert Carmona helped me find my dream car! He was very professional and friendly, and over all made it such an easy car buying experience. Robert was More

by Paiten505
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Carmona
January 02, 2019

Great style Angel Torres is such a great person to work with! He made my car buying experience a great time. He knew about the product, wasn't pushy, and was very More

by Ash2913
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell Williams, Angel Torres, Dean Russo
December 26, 2018

Easy, fast, friendly, and professional. Patricia Smith and Darnell Williams were so helpful! Thank you for your undecided attention. The process couldn’t have gone any smoother. I love my ca More

by Gianaanton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell Williams, Patricia Smith
November 25, 2018

CPO Ford F150 Aaron Borsher and Tom Haggerty were outstanding. Highly recommend them. They both helped me from start to finish. They made buying the vehicle an enjo More

by Linesider40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Borsher, Thomas Haggerty
November 23, 2018

Wonderful! Dan C. was so knowledgable about all the car features he made the whole process easy. So excited about my new car. Thank you Dan and Whaling City I More

by cwick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Corriveau
November 15, 2018

Best experience in purchasing a new vehicle We were greeted promptly with the feeling of not being pressured. All the people we came in contact with were very knowledgeable in their product are More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Sosa, Aaron Borsher, Dean Russo, Bruno Aparicio
October 12, 2018

Worst Interaction and Experience Imaginable Dean is the definition of a sneaky car salesman. After sitting down going over payment plans for about an hour (which usually is expected), our sales More

by KEO12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Angel Torres, Dean Russo
Oct 15, 2018 -

Whaling City Mazda responded

We apologize for anything that occurred during your visit with us. As you can tell by our immense amount of great reviews, this is not normal practice here. Our customers are typically greatly pleased with the level of Professionalism that we hold. Please accept our sincerest apologies in this matter. You can be sure that something like this will not be happening again anytime soon and it will be handled accordingly. Thank you so much for letting us know of this possible misconduct and again our sincerest apologies.

September 28, 2018

Trade and purchase Was very happy, would have liked to receive more on trade but the process went well. It went as expected though the sale should have been pre prepped More

by John01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Borsher, Zachary Skinner
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