Whaling City Mazda

Ever since they moved to the new location they have Extremely disappointing customer service. My experience with the General Manager (Zimmer) at this Mazda dealership in New London, CT, was frustrating Extremely disappointing customer service. My experience with the General Manager (Zimmer) at this Mazda dealership in New London, CT, was frustrating from start to finish. After having 16 years of loyalty from the old building and commuting from the other side of the sate, I was presented with a deal that I felt was outrageously high compared with what other Mazda dealerships were offering. When I provided actual numbers showing that significantly better deals were available elsewhere, instead of taking the feedback professionally, the General Manager became pushy and rude in an attempt to win my business back. A good dealership should be willing to compete based on transparent pricing, respect the customer’s decision, and provide professional service, even when the customer chooses another dealer. Unfortunately, that was not my experience here. The aggressive sales approach and lack of professionalism completely overshadowed what could have been a straightforward car-buying experience. I ultimately felt much more comfortable dealing with another Mazda dealership that offered a better deal and treated me with considerably more respect. My recommendation: shop around, get competing quotes in writing, and compare the numbers carefully before committing. Customer service and professionalism matter just as much as the price. More

Excellent first service appointment after buying my car here. The maintenance team was fast, professional, and very helpful! here. The maintenance team was fast, professional, and very helpful! More

They were very motivated to sell us what we were looking for. They made car buying fun. for. They made car buying fun. More

I had a great experience with Michael and the entire team at Whaling City Mazda. No high pressure sales and a definite focus on customer satisfaction. They are doing it right. Loving my new vehicle, too! at Whaling City Mazda. No high pressure sales and a definite focus on customer satisfaction. They are doing it right. Loving my new vehicle, too! More

Staff was great. Explained a concern that I had and replaced windshield wipers. Would definitely recommend. Explained a concern that I had and replaced windshield wipers. Would definitely recommend. More

John was very friendly, informative, knowledgeable, and patient, helped me find the right vehicle while providing excellent service. patient, helped me find the right vehicle while providing excellent service. More

Pleasant & professional at the beginning however first thing said to me was oh you’re getting a free oil change. However it was not “free” I purchased an extended warranty & selected the one that had free thing said to me was oh you’re getting a free oil change. However it was not “free” I purchased an extended warranty & selected the one that had free oil changes. I was told it would take 1 hr however it turned into a 2 hr appointment as the person who came in behind me (10minutes) was a “paying” customer for an oil change & they put this persons vehicle ahead of mine. It was 1hr & 20 minutes before I was addressed saying they were “slammed” however the cameras showing the garage I could see 3 technicians standing around a single car. I did however get an apology at the end when my car was completed because I complained however the treatment prior was poor I should also mention I had made an appointment at 11am prior, so it was a scheduled appointment not a walk in situation. I’m disappointed I purchased this extended warranty with this dealership because I am forced to bring my car back there I’m hoping the next appointment will go much better. I really do not recommend this service department More

Super smooth transaction, we were in and out within 3 hours! The staff was great! We especially enjoyed the finance managers magic trip! hours! The staff was great! We especially enjoyed the finance managers magic trip! More

I was pleasantly surprised when I walked in the showroom a week ago. Everyone seemed genuinely friendly.BUT when I went to pick up my car the personal temperature went from 75degrees to a chilly45 degrees. a week ago. Everyone seemed genuinely friendly.BUT when I went to pick up my car the personal temperature went from 75degrees to a chilly45 degrees. Not sure Iwould recommend anyone there. More

Always a good experience when dealing with this dealership, they listen to my concerns and do great work. dealership, they listen to my concerns and do great work. More