Whaling City Mazda

I had an appointment set for November 26, 2024, I ended up canceling it, I felt that a $180.00 (with taxes would’ve brought it up to $200.00) diagnostics charge was outrageous. Whaling City Ford had servi up canceling it, I felt that a $180.00 (with taxes would’ve brought it up to $200.00) diagnostics charge was outrageous. Whaling City Ford had serviced my vehicle for an oil leak that was covered under warranty. I was reassured that any work that they put into my vehicle would be covered by a warranty for the parts that they put into my Jeep Cherokee. The first time that I brought my vehicle in, they did not charge me for this diagnosis. They looked underneath my car saw that there was oil leaking and serviced my vehicle in August 2023 with no problem. I brought my vehicle in and they want to charge me a diagnostics fee? I don’t understand why. They just needed to lift my vehicle and you could see that the oil is visible underneath it! When I spoke to A service manager. He guaranteed me that I shouldn’t have any issue and that if I did have any issue to reach out if there was a problem with oil leakage. I am very disappointed that a BIG CAR DEALER doesn’t stand by their work shame on them. I am a single mother of 2 and it’s not fair the people only care about money! When Whaling City Ford should be more helpful then not it’s sad and very poor customer Service! More

My experience with this dealership was totally positive. The body work on my car was done expertly and within a reasonable amount of time. I was kept informed and treated in a friendly and professional mann The body work on my car was done expertly and within a reasonable amount of time. I was kept informed and treated in a friendly and professional manner. More

My salesman was Joe Lamonica and he made my car buying awesome would highly recommend him…….. awesome would highly recommend him…….. More

We bought a beautiful new Mazda at Whaling City Mazda in New London. Our Salesman Oscar, was polite and professional. He answered all our questions. Our test drive was great. He showed us many features of t New London. Our Salesman Oscar, was polite and professional. He answered all our questions. Our test drive was great. He showed us many features of the new vehicle. We will recommend this dealership to friends and family! More

Pleasant, helpful, and respectful of my time. They provided a video inspection that outlined the work my vehicle would need and why and they seem to be priced reasonably for a dealership service They provided a video inspection that outlined the work my vehicle would need and why and they seem to be priced reasonably for a dealership service department. More

Internet price received and honored. Super quick and painless purchase process. Dennis (sales) was awesome. Super quick and painless purchase process. Dennis (sales) was awesome. More

A pressure free experience from sales staff, finance staff and principal of Whaling City. Prompt processing of all related issues including vehicle selection and preparation, trade-in assessment, fi staff and principal of Whaling City. Prompt processing of all related issues including vehicle selection and preparation, trade-in assessment, financial matters and final sale. This is my 4th acquisition from Whaling City. Thank you, especially Alberto Santana. Robert Lewis More

Very friendly, pretty knowledgeable. Our salesman started working there a few weeks before we purchased and it unfortunately showed, but he did help us to the best of his ability and sho Our salesman started working there a few weeks before we purchased and it unfortunately showed, but he did help us to the best of his ability and showed genuine care for us to get the car we wanted/needed that day. We went to a few dealerships and this one was best experience we had, and I’m happy with my purchase More

Purchased my Mazda 3 hatchback at Whaling City Mazda. Typical dealership where salesman agreed to trade in price, then lowballed me. Then after coming through noticed there was a deep scratch on the car. Typical dealership where salesman agreed to trade in price, then lowballed me. Then after coming through noticed there was a deep scratch on the car. Salesman (Ray) said bring the car up. (2.5hr round trip) They buffed it, scratch came back next day. Brought it up the next week after being told they’d have a loaner (2.5hr round trip again) only to be told no loaners. Complete waste of my time and typical sell you the car and false promises after. There is no going above and beyond as promised More