Whaling City Ford

Whaling City Ford responded

Thank you J Walsh! Make sure to tell your referrals to tell us you sent them prior to purchase so you can get that $100 Bonus for the sales! ~The Whaling City Team

Whaling City Ford responded

Thank you, Susan! We are glad we were able to accommodate your Friend Linda with her purchase. We can't wait to see you again soon and give you a chance to hit the Whaling City Gong! ~The Whaling City Team

Whaling City Ford responded

Thank you, Gail! The New 2020 Lincoln Nautilus is a very refined and an amazing Luxury vehicle. We are so glad that we were able to accommodate your purchase and get you the right one to suit your needs. Please let us know if you need anything in the future and don't forget to take advantage of our Effortless Lincoln Ownership procedures including our Lincoln Pick-up and Delivery Service. ~The Whaling City Team

Whaling City Ford responded

Thank you for the great review! Don't forget to have your referrals tell us you sent them so you get $100 referral bonus when they purchase!

ConnecticutZ responded

Unfortunately I wouldn’t call ignoring customers calls and texts for over three week, and failing to fix issues that were brought up within 2 weeks of ownership trying to make a customer happy. I appreciate the response, however you sold a vehicle with a frozen emergency brake cable costing me ($1,295), a leak in an air suspension component costing ($1,699) and a broken rear sway bar costing ($899). All of those issues do not happen overnight, and all of those issues I asked to be fixed within two weeks of ownership and the service department said everything was “fixed” when it wasn’t. I understand a dealership is out to make money, it’s a business. However ignoring texts and phone calls in order to push the customer out of warranty is extremely bad business and I will never be going back or recommending Whaling City Ford to anyone. Best of luck.

Whaling City Ford responded

We again apologize that you feel this way about your experience, especially when you came to us because of a bad experience elsewhere. Our Service Department is available Monday through Saturday during business hours so it is hard to understand why one wouldn't be able to get ahold of service for the repair during a warranty period. The Emergency Brake Cable was seemingly operable and it wasn't until after the sale was informed that it was hanging, not frozen and upon assembly and lubrication was operable. It could have broken loose during your home installation of the running boards which we fixed, as well as traveling or had other road conditions that could lead to its malfunction. The leaking suspension did not show signs or symptoms while in our facility nor did the sway bar. All seemingly are things that could occur in overloading of the vehicle which is not something that would occur during a safety inspection. We did perform a vast array of service work to the vehicle to bring it up to sale quality but unfortunately we can not foresee future damages caused by events occurring after the sale. We again are sincerely apologetic for the problems that arose from your purchase of the Dodge Truck. We wish you the best of luck with the vehicle.