Whaling City Ford

Very accommodating job done quickly and I was surprised to get an appointment on the same day to get an appointment on the same day More

I just purchased a new Bronco. I was fortunate enough to have Heather as my sales person. There was no “used car salesman” shenanigans with Heather. She was very knowledgeable I was fortunate enough to have Heather as my sales person. There was no “used car salesman” shenanigans with Heather. She was very knowledgeable about the vehicle and walked me through everything. Heather made it fun and put me at ease immediately. We will be going back to her when we buy our next vehicle. More

I would like to say that I am thankful that I was able to get a same-day appointment because my car was running hot and low on coolant. However, other than that, I am not happy with how my appointment or the get a same-day appointment because my car was running hot and low on coolant. However, other than that, I am not happy with how my appointment or the communication went. I was told I had a failed water pump and that it would only take a few hours so I got a courtesy ride home. After a few hours, I called service and I spoke to Olivia. I requested an update about my car and she told me it would have to be kept until the next day and there was nothing she could do to help me. I called back and got Olivia again and I asked why I wasn’t told that my car needed to stay longer and what I was supposed to do for over 24 hours without a car when I was told it was only supposed to be a couple hours. She stated she was not my service advisor and she shouldn’t even be having this conversation with me. She also stated that there’s nothing she could do because the technician did not update. She then put me on hold for over 10 minutes. My service advisor answered the phone. I believe her name was Camryn. She stated that the technician could not get a bolt off and that it would possibly be another hour and a half so I said OK thank you. I got a call back when my car was ready so I headed to the dealership and while I was waiting for my paperwork to be done, a manager went over to the service area and was talking to the team about how one service advisor should not be so honest with customers and he needed to be trained better. He also asked if for example, if they had gotten a hold of the $2800 guy and it kind of felt like he was pushing the service advisors to just collect money which I understand from a business standpoint. Because he kept saying how they needed to be up for once. However, I felt like people were just numbers to him, and since my water pump was covered under warranty, I feel like I was treated like I didn’t matter because I was not a paying customer. My first and last name weren’t even spelled correctly. My seatbelt was also latched so upon getting in my car I sat on it and was blasted in the face with max ac. This was a really disheartening First experience at this dealership. More

Heather is an exceptional sales lady. She made buying our new 2026 F150 a fun experience like it should be. Heather is very knowledgeable and great to work with. Very professional. She made buying our new 2026 F150 a fun experience like it should be. Heather is very knowledgeable and great to work with. Very professional. More

Always the best service at Whaling City Ford, Camryn and the staff are always helpful and my cars are done quickly! the staff are always helpful and my cars are done quickly! More

Fast check in, great communication, and quality service. Service Director came out and personally introduced himself and made me a Whalen City Customer for life! Service Director came out and personally introduced himself and made me a Whalen City Customer for life! More

Handled a complex transaction with ease and were friendly snd professional during the messy process that I caused snd professional during the messy process that I caused More

It kind of goes like this, I bought this Ford, at a different dealership, but always go to Whaling City in New London for my service because of how well they treat me. It’s like a family there and ther different dealership, but always go to Whaling City in New London for my service because of how well they treat me. It’s like a family there and there’s no xx. It’s the way it is and there’s no hidden secrets. More

The work is good. I specifically got an appointment at 08 to have an oil change and tire rotation done by about 1130 (historically about 2.5 hours). I dropped the truc I specifically got an appointment at 08 to have an oil change and tire rotation done by about 1130 (historically about 2.5 hours). I dropped the truck off the night before and I planned my errands around this, doing errands that greatly preffered a truck after 1300. Everything else could be accomplished with a rental. The truck did not have work start on it until about noon to prioritize folks who were waiting at the dealer. The work was good once it was done, I just don't understand what the point of having an appointment was. I ended up doing errands until 2030 vice the originally planned 1800. More

The service was exceptional from start to finish. I got right in and out! Both Camryn and Jeremiah were great! I got right in and out! Both Camryn and Jeremiah were great! More