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Whaling City Ford

New London, CT

4.0
566 Reviews

475 Broad St

New London, CT

06320

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Showing 566 reviews

May 09, 2013

Great shop, great people, quality service. Nice new TV on the wall in the waiting room and a nice new clean show room plus a handicapped parking place right in front. Thank you once again for a super job.... More

by Brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Janssen/Tim LaDucer
May 03, 2013

When to purchase a new vehicle. I have never been treated so rudely and unprofessionally in my life. I have no idea why they are still in business More

by Total_wrong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vinny
April 25, 2013

i'm completely satisfied,l bought many trucks at whaling city ford and i have all my serve work done there. i like the way they take care off all my need. keep sending those coupons. More

by erin1994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
tim and jeff
April 06, 2013

I arranged a deal over email with Vinny. He was quick to respond and match the prices of another dealership. I called him and asked multiple times in there would be any additional delivery/extra fees. He as More

by Rcar11
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vinny
April 04, 2013

The service staff was able to fit me in for an oil change and tire rotation on short notice, and had the car ready exactly when they said it would be. The only negative comment I have is that today there se More

by mzdadrvr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MARK F. WATERMAN
March 26, 2013

After work one day I had some vehicle issues so I called Whaling City Ford and spoke with Jeff in the service department. He scheduled my vehicle for service the next day and diagnosed the problem instantly More

by ryangreen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff in the service department
March 23, 2013

The service employee put out extra effort to take care of my needs as quickly as possible. He offered useful advice and reassurance. I felt welcome and appreciated for being a customer. More

by burgermontoya
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Janssen
March 09, 2013

Excellent service department, vehicle went in starting up with hesitation, vehicle left starting up without hesitation!! Marcus is a joy to work with. Not only handsome, but courteous, sincere, and overall t More

by Dinsmore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Clack and service department (have no name)
March 06, 2013

The service was great. I brought my car (found a parking place easily). When I had an Expedition (ten years ago or so) I used to have a hard time finding parking. The service manager asked if I wanted t More

by rhanrahan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The Service Manager and Cashier
February 18, 2013

Service was prompt and accomendating to my schedule. Employee was friendly, offered coffee and check out was easy. I have no cmplaints regarding my service experience on Saturday, Feb.16. More

by lisabrisson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Laduca