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Whaling City Ford

New London, CT

3.7
561 Reviews

475 Broad St

New London, CT

06320

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Showing 561 reviews

October 05, 2013

Was treated nice while there . Price of oil change went up but was able to use coupon! Did have minor problem with car and had to bring back little while later. They fixed and also gave me coupon for free More

by Brunga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think it was Jessica
September 20, 2013

I was a little early for my service but they took the car information and everything was finished on time. I had customer awards and a 10% coupon which they used as partial payment for my WORKS service. Th More

by Yankee99
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Laducer
September 13, 2013

It seems that those two guys enjoy there work.They find a way to take care of any problem I may have with my vechicles over the past 20 years or so.I wouldn't take my vechicles anywhere esle. Robert E.Lee More

by RobertLee23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Laducer and Jeff Janssen are very good to work with,they seem to care.
September 13, 2013

This was a routine service visit for periodic maintenance. Everyone was friendly, and the work was done in a timely manner. I also received a comparison of three different models of tires, of More

by Davecantor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Laducer
August 27, 2013

I was in to have my STNC system upgraded as it has been having problems basically since I purchased my brand new car. Stinks that I have to keep bringing my brand new car in for service (I bought a new ca More

by HelenCassata
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
JESSICA
August 26, 2013

Stopped in just to look at prices with no intent to purchase. After talking to salesman Max who informed us of the financing we decided to talk more about making a purchase. We looked at the Mazda 3 wh More

by Murmur15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max
July 22, 2013

Friendly people, nice lounge area, (nice to have a non-television area, tables and chairs as well as a business setup!) Service completed in a timely manner. Reasonable pricing. More

by cburgess0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim in Service Dept.
July 16, 2013

I was very happy with the work done on my vehicle. My only complaint was the loaner car I was given was not appropriate. Although, the manager sent me to Enterprise with a great rental price, the cost w More

by vlabernathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
July 10, 2013

Jay Drouin was extremely informative and friendly; his knowledge of the Mazda 6 was helpful in making my decision to purchase. Knowing that your dealership must make a profit on trade ins, I was not qui More

by Rhuby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Drouin
July 05, 2013

great experience will recommend friends and family! overall satisfied with purchase, friendliness, knowledge of the car i purchased. Quick delivery and also like the 1 year service of the "works" Than More

by lesir
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin, Max, Leo
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