Whaling City Ford

Jeff and Mark in service did an outstanding job of handling my transmission problem on my Escape, they kept me fully informed during the repair process! handling my transmission problem on my Escape, they kept me fully informed during the repair process! More

The customer service at Whaling City is exceptional! Staff is personable and professional; they exhibit a thorough knowledge of their area of expertise. The customer waiting area is clean, well lit, and Staff is personable and professional; they exhibit a thorough knowledge of their area of expertise. The customer waiting area is clean, well lit, and accomodating. I highly recommend Whaling City to my friends and family for any and all of their motor vehicle needs. More

Tim was very friendly and helpful. I explained to him the problem and they fixed the problem in a timely manor, keeping me up to date on the status. problem and they fixed the problem in a timely manor, keeping me up to date on the status. More

Service was very helpful, from the courtesy shuttle ride to and from my door to the thorough repair of my truck! The repair was done quickly, everything was explained. Thanks much! to and from my door to the thorough repair of my truck! The repair was done quickly, everything was explained. Thanks much! More

Staff was first rate, greeted by sales manager as I entered dealorship,who took me to a very nice sailsman. I was shown the truck I was interested in purchasing. We took a test drive whare I was shown entered dealorship,who took me to a very nice sailsman. I was shown the truck I was interested in purchasing. We took a test drive whare I was shown all features of the truck. We completed the paperwork ,now I have a new truck. I was very pleased with everyone that helped me at Whaling City. More

We purchased the used car for our son. Everyone we talked to was very personable, helpful, and professional. This includes the initial contact on the phone with Vinny, to our salesman, Steve, to the business to was very personable, helpful, and professional. This includes the initial contact on the phone with Vinny, to our salesman, Steve, to the business managers, Nathan and Greg. When the time comes to purchase another vehicle, we know we will be heading to Whaling City Ford in New London! More

We have been customers at Whaling City Ford for 13 years & have always had excellent service there. Bought 2 "off-lease" vehicles there. WE highly recommend Whaling City to friends. & have always had excellent service there. Bought 2 "off-lease" vehicles there. WE highly recommend Whaling City to friends. More

I am a sailor in training in the U.S. Navy in Groton Ct., I mistakenly bought an F-150 pickup truck from salesman, Jeff Gay, I clearly could not afford at my pay rate. The Whaling City dealership was able to I mistakenly bought an F-150 pickup truck from salesman, Jeff Gay, I clearly could not afford at my pay rate. The Whaling City dealership was able to bypass the safety mechanism (the Navy Federal Credit Union has in place to protect sailors) using another bank to get my loan approved. Within 3 business days, I contacted the dealership about returning the F-150 pickup, and Chuck Primus, an owner, refused. My father also spoke to Chuck Primus and again Mr. Primus refused to help me. Finally, after my mother contacted the Ford Motor Company, Mr. Primus took the F-150 pickup truck back and charged me $5,000 plus a $2,000 loss on my trade-in. I had to get a $5,000 personal loan from the Navy Federal Credit union to pay this dealership to return the F-150 pickup. Seven thousand dollars total is a ridiculous amount to charge me when I only drove the F-150 pickup truck 100 miles (it had 110 miles on it when I bought it), and had possession only a few days, for a sales return. I do not know how this dealership stays in business treating customers like this. I guess Mr. Primus figures I will be going off to serve our country somewhere else and may as well hose me when there is no likelihood of any repeat business with me or my family (they live in Michigan). More

What can I say that the grades do not. It was as good an experience as can be expected. I would consider bumping the overall grade to 6 with a heated massage chair in the customer waiting area. experience as can be expected. I would consider bumping the overall grade to 6 with a heated massage chair in the customer waiting area. More

Very clean and quick service. Friendly staff and easy location. Easy on and easy off. The staff member servicing me went through the paperwork and made it easy to under stand. location. Easy on and easy off. The staff member servicing me went through the paperwork and made it easy to under stand. More