Whaling City Ford

Ford Escape serviced Brought my Ford Escape in for recall service and had service done to the A/C and ventilation system. Everything was taken care of to our satisfaction. Brought my Ford Escape in for recall service and had service done to the A/C and ventilation system. Everything was taken care of to our satisfaction. More

satisfied customer Jay was very knowledgeable. He even went out of his way to get the car I bought pre-certified and new all weather mats! Thanks. Jay was very knowledgeable. He even went out of his way to get the car I bought pre-certified and new all weather mats! Thanks. More

Review The customer service was excellent. The staff were all very friendly and professional and my sales man was very attentive and knowledgeable. My ove The customer service was excellent. The staff were all very friendly and professional and my sales man was very attentive and knowledgeable. My overall experience was great and I would return to this dealer to purchase another vehicle. More

Happy to be a Whaling City Ford customer A lot of people misuse the word family these days. But from the moment you enter the Whaling City dealership to the time you leave, you feel like fam A lot of people misuse the word family these days. But from the moment you enter the Whaling City dealership to the time you leave, you feel like family because you're treated like family. Starts with a smiling face who remembers your name, in my case Aaron, the sales pro I bought my car from, who always stops what he's doing to say hi when I come in; to Tim my service rep who remembers me and greets me with a hand shake and a smile. From the moment I explain my issue to the short time it takes them to figure out what the problem is, I am contually apprised of what going on and how much longer it will take. I'm relaxed and happy that my issue is in good hands and being taken care of. This genuine regard for me will keep me coming back for service and for my next purchase, another Lincoln MKX when Ford does it's next update of that model. Thank you Tim and your team for taking such good care of me. Bill More

Oil change I had my oil changed. Tim was very friendly, and seem to care about my needs. He got me in and out in good time. I have been going to Whaling City For I had my oil changed. Tim was very friendly, and seem to care about my needs. He got me in and out in good time. I have been going to Whaling City Ford for about 25 years now. I have two other Ford Dealer that are closer but I still go to Whaling City Ford. Because I like the way they treat me. Robert E. Lee More

Excellent Service I have brought my Ford Escape for all required service visits to Whaling City since I purchased the car 5 years ago. I have nothing but high praise f I have brought my Ford Escape for all required service visits to Whaling City since I purchased the car 5 years ago. I have nothing but high praise for every employee there. They are always on time, on budget and on their game. More

I recently purchased a 2006 h3 hummer from your dealership. Your customer svc goes above and beyond what is expected. David is an awesome salesman and a xxxx of a person. He made my family and I fe dealership. Your customer svc goes above and beyond what is expected. David is an awesome salesman and a xxxx of a person. He made my family and I feel extremely comfortable and never pressured us once. He met and exceeded our expectations. The deal went thru flawlessly. He even entertained my 6 year old son, Mateo, while we were in negotiations. It was a fun experience. Kudos to David and Nathan for knowing how to run a car dealership. Thank you for being honest always and not trying to railroad us. Davis is an asset to this company and should be recognized as so. Thank you all for your hard work and courtesy. a very pleased family, VIctor, Maria and Mateo Rivera More

Cost estimate for the repair was accurate and was essentially the actual cost that I paid. Repair was completed sooner than I was told and expected. Considering the complexity of the repair, the in essentially the actual cost that I paid. Repair was completed sooner than I was told and expected. Considering the complexity of the repair, the interior of the vehicle was in excellent condition. Based on previous experience, the staff at this service department is always polite and honest and competent. The nature of this review and the requirement to create an account that I do not want in order to submit my review is not acceptable. Please remove me from your mailing list. More

I was nervous at the thought of buying another car since I'd had mine for 10 years and my last experience was buying it at a dealership where my co-workers's husband worked and I knew him well and felt so c I'd had mine for 10 years and my last experience was buying it at a dealership where my co-workers's husband worked and I knew him well and felt so comfortable. Well, Aaron was just like that. Put me at ease, no pressure, went above and beyond with his customer service....if all your other sales people are like this..you have one xxxx of a dealership! Aaron did introduce me to sales and showed me around and made the whole buying experience so easy and I have already told all my co-workers what a great experience I had. I am so happy about my Mazda and expect many happy years of driving! I would recommend anyone to ask for Aaron if they are looking to buy as he was just wonderful! More

Doing business at this dealership has been one of the worst decisions and experiences of my lifetime. We purchased a 2008 Lincoln MKZ with 30,000 miles. We were told it was a proforma car and belonged worst decisions and experiences of my lifetime. We purchased a 2008 Lincoln MKZ with 30,000 miles. We were told it was a proforma car and belonged to a ford manager. First of all, we over paid for our extended warranty. We were given a form and were told this is your extended contract. There was so much confusion going on, we really did not give it a close look. When we needed it, we discovered we had received a 30 day run of the mill certified car warranty. Shame on us for not looking at it closely. I am embarrassed to say how much we were taken for. The next thing is that we had purchased a car several months before this and had a perfect credit rating. The credit report that they ran was not that favorable and were told that our interest rate was going to be 4.9. No one was charging 4.9 for credit. We were shocked. We have since had our credit rating done several times, and it is excellent. A week or so after we provided Whaling City Ford all of our information, my husband's identity was stolen. It was quite a battle getting this cleared up. We are convinced it was directly related to doing business with Whaling City. (Whaling City assured us this was not the case and that our information was protected.) I was hesitant about buying this car, but the very smooth salesman convinced me that this car was excellent and would go hundred of thousands of miles. It had a perfect track record. Well, it just died with only $70,000 miles. It was an engine melt down. Lincoln Customer Service told us that if we did the repair, they would determine what they would do for us, if anything. At this point, we have little trust or faith in either Lincoln or Ford and we now own a Nissan. The reward that we got for supporting American business is that we were raked over the coals. So much for buying American. Never again. I feel that we have just made a huge donation to Ford. However, in my heart, I think I need that money more than they do. It has been a nightmare. Consumer beware. More