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Whaling City Ford

New London, CT

3.7
561 Reviews

475 Broad St

New London, CT

06320

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Showing 561 reviews

March 09, 2017

Oil change I was satisfied, however the price for the oil change was outrageous and the wait was an hour as well. The service department was very professional. More

by Stephanie Cote
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 09, 2017 -

Whaling City Ford responded

We appreciate your feedback and your loyalty to our dealership. We hope that we can continue to assist you in the future. If you ever have any Service related concerns, don't hesitate to ask for our Service Manager Jeff Janssen. Him and I work hand-in-hand together to make sure that our customers are well accommodated and happy with their experience here.

March 05, 2017

Low stress/ Friendly Our sales person came across open and sincere. We felt comfortable dealing with him. We would come back in the future if we decided to purchase again. More

by Kathy
Recommend Dealer
Yes
Employees Worked With
Clifford Gay
Mar 09, 2017 -

Whaling City Ford responded

We greatly appreciate your feedback. Don't forget that we are here for you during ownership of your newly acquired vehicle as well. It was our pleasure working with you!

Mar 18, 2017 -

Whaling City Ford responded

Thank you again!

February 25, 2017

Fantastic service! My service appointment wasn't until 315. We dropped the car off in the morning and asked for a call when complete. By 145, our car was ready for pic More

by Andrew Mierta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All of service dept
Mar 18, 2017 -

Whaling City Ford responded

Thank You for the feedback! It is always nice to hear from our customers so that we can constantly strive to be the best.

January 29, 2017

Routine Service Work, as always was explained to me and was completed in a timely manner. I waited for my car in a very comfortable customer lounge. More

by bilt434
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Arner, Ben Emiliyta
Feb 18, 2017 -

Whaling City Ford responded

We always try to ensure our customers are treated well and comfortable. Thank you for being a loyal customer.

December 20, 2016

Chrysler Town and Country Once again Whaling City came through. The last three cars I have purchased from them and I will be a customer for life. I feel like I am a part of the More

by Harlan.williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny, Aaron, Nathan
December 19, 2016

Best Place in New England If you spend a lot of time researching your next car, visiting dealerships and driving cars. Then you should be aware of the current market. If you st More

by artg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The entire sales staff. Thanks folks.
December 01, 2016

25,000 mile service. Delivered service on time, as promised. Will come back in the future. The work performed was very neat, the car was returned to me the way I brought i More

by Louis Malerba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
n/a
October 06, 2016

Excellent experience as always! My husband & I are recent Mazda purchasers from your dealership. Everyone there did everything they could to make sure I was able to purchase the car More

by SueB0825
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Burden
September 27, 2016

Great experience Our salesman Dan was very helpful and informative in helping my husband and I find the right car for our budget. He was very knowledgable about featur More

by Kjm28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Burden
September 22, 2016

Very Friendly Clifford Gay was very friendly and helpful. He went out of his way to make sure I got the car that I not only wanted, but that I needed as well. More

by Cathy Greenwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cliff Gay and David Schwartz
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