
Whaling City Ford
New London, CT
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Excellent customer service Dan provide excellent service. After looking at a few automobiles, it was difficult to find my car for price and mileage . That didn't not stop Dan. Dan provide excellent service. After looking at a few automobiles, it was difficult to find my car for price and mileage . That didn't not stop Dan. He found perfect car with price and mileage. . Then Greg in finance, another great job. Explain all warranty and contract issues completely. Then when I had a problem with registration, very patient and helpful until resolved. Thanks all. Would definitely recommend Whaling City to anyone looking for a car More
REAL DEAL! Nathan Gaucher, his team and his dealership are truly the real deal! Make this dealership your only stop if you are shopping for a new vehicle. I shop Nathan Gaucher, his team and his dealership are truly the real deal! Make this dealership your only stop if you are shopping for a new vehicle. I shopped around and got not only the best deal but the best customer service I have seen ever while purchasing a new vehicle. This dealership is truly like no other! Highly recommended. Sean Trafford is the guy you want to see. Very knowledgeable about the vehicles on the lot and does not apply pressure. Gives you options, answers questions and let's you decide what you want to do after that. Very pleasant experience. More

Awesome experience Great place!!!got my car today i am very excited...happy with the customer service i got also they worked with me...my experience walking inside this Great place!!!got my car today i am very excited...happy with the customer service i got also they worked with me...my experience walking inside this dealer was amazing...great...i had sean worked with me and he helped me get what i needed...he wasnt rude...nice attitude...patient...dont regret it!!!always looking forward to working with them... More

Easy Buy Ever! We've done business with Whaling for many years - always a good sales experience and great after service.. This was probably our best experience to d We've done business with Whaling for many years - always a good sales experience and great after service.. This was probably our best experience to date. The sales person, Angel Torres and GM Nathan Gaucher, were fantastic. For a young person, Angel has exceptional talent - he listens! No hard sell, he heard what we wanted, went out of the box right way to get Nathan involved to see exactly the car we wanted. We couldn't be happier! BTW, great work onnthe financing too. More

TOTALLY PERSONABLE AND PROFESSIONAL Everyone was so pleasant and helpful. I commend all the staff. Great shopping experience. I bought my first car here in 1967, a 1965 Mustang Fastback Everyone was so pleasant and helpful. I commend all the staff. Great shopping experience. I bought my first car here in 1967, a 1965 Mustang Fastback (wish I still had it). More
Great experience from seeing to buying a car I bought a Mazda 3 today from Cliff. I purchased my last car from Cliff and did not consider going to another salesperson or dealership for a new car. I bought a Mazda 3 today from Cliff. I purchased my last car from Cliff and did not consider going to another salesperson or dealership for a new car. The entire Whaling City team made this purchase a very easy decision. I will be going back again for my next purchase as well!!!!! More

Outstanding Customer Service Dan was the Best Salesperson that I had the pleasure to deal with in making my new purchase at Whaling City Ford. He was very knowledgeable about th Dan was the Best Salesperson that I had the pleasure to deal with in making my new purchase at Whaling City Ford. He was very knowledgeable about the car I was looking for and he was very responsive to my questions which made is easy to purchase my new vehicle from him. Dan followed up with me by calling me and texting to see how everything was going and if I needed anything at all just call. Customer Service was outstanding and I will tell all my friends and family about the great experience that I had at your dealership. again Thanks so much for your Outstanding Customer Service you went above !! More
Awesome !! Everybody was super nice ! They didn't have what I was looking for but Sean Trafford went above and beyond to find what I was looking for and I found Everybody was super nice ! They didn't have what I was looking for but Sean Trafford went above and beyond to find what I was looking for and I found an awesome car that I absolutely love ! Graig was awesome as well , everybody was so nice ! More

Excelleant experience Sean by far was the easiest salesperson to work with. He explained every step of the process, followed our lead to as what we were looking for and mad Sean by far was the easiest salesperson to work with. He explained every step of the process, followed our lead to as what we were looking for and made the entire purchasing experience a delight. More
Great experience From the minute we walked in the door the attention and service was excellent. Dan was very knowledgeable about the car and was incredibly responsive From the minute we walked in the door the attention and service was excellent. Dan was very knowledgeable about the car and was incredibly responsive to all our question. He was also very responsive to our follow-up phone calls and texts. More importantly, everyone was very respectful to not only us, but our daughter and truly made her feel like she was part of the car buying process. We would highly recommend this dealership to friends. More