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Whaling City Ford

New London, CT

3.7
561 Reviews

475 Broad St

New London, CT

06320

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Showing 561 reviews

March 29, 2017

Outstanding Customer Service Dan was the Best Salesperson that I had the pleasure to deal with in making my new purchase at Whaling City Ford. He was very knowledgeable about th More

by nancy555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Skinner
Apr 01, 2017 -

Whaling City Ford responded

Thank You so much Nancy! It was a pleasure doing business with you and we hope we have started a strong business relationship with you. Enjoy your beautiful new Escape! ~Bear

March 28, 2017

Awesome !! Everybody was super nice ! They didn't have what I was looking for but Sean Trafford went above and beyond to find what I was looking for and I found More

by Ashleyrichmond90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Trafford , Aaron Borsher, Greg LeBeau
March 28, 2017

Excelleant experience Sean by far was the easiest salesperson to work with. He explained every step of the process, followed our lead to as what we were looking for and mad More

by Satisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Trafford
March 27, 2017

Great experience From the minute we walked in the door the attention and service was excellent. Dan was very knowledgeable about the car and was incredibly responsive More

by VJC629
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Skinner
March 24, 2017

Great service , would definitely recommend. Very friendly and personable. Sold us a Ford Focus at a great price, and was very helpful and friendly unlike any deal More

by Kristy4395
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Torres, David Schwartz
Mar 30, 2017 -

Whaling City Ford responded

We are here for you if you need anything at all after your purchase too! Don't hesitate to call with any questions or concerns that may arise down the road. Thank You again Kristy!

March 22, 2017

March 2017 Servicing Once again I was treated very nice. Very friendly service people. I fully appreciate the professional way that they do things for me. I needed some More

by Art
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
One other gentleman whose name I do not know., Timothy LaDucer
Mar 24, 2017 -

Whaling City Ford responded

Thank You, Sir! We greatly appreciate the opportunity to work with you. If you ever need anything or have any questions or suggestions, you know we are here for you.

March 22, 2017

Awesome ,Friendly ,no hassle Have purchased many vehicles in the past have to say , this place is awesome I was treated from the start like family. Daniel Burden was our sales per More

by Vperez609
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Skinner
March 18, 2017

Happy customer In 47 years, this is the 13 th car we have purchased. A few of those times brought experiences best forgotten, not at Whaling Ford. We were pleasant More

by Oma n Drampa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Trafford
Mar 18, 2017 -

Whaling City Ford responded

Thank You for your feedback! We are constantly striving to not only ensure that we have the best employees but that we are always creating a friendly environment that our customers can enjoy. It was our pleasure to work with you. Please let Sean know if you have any questions or concerns. Thank you again!

March 18, 2017

MY MUSTANG I found the car that I have been searching for at Whaling City Motors. The staff was very helpful and friendly. I would highly recommend Whaling City More

by Deb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Trafford, David Schwartz
Mar 24, 2017 -

Whaling City Ford responded

Thank you for taking the time to share your experience with us! We hope that you have plenty of fun in your sweet ride this year. We will be here for you no-matter what the road holds ahead. ~Your Friends in the Car Business

March 10, 2017

Outstanding Sales Team! I walked into Whaling City Ford a few months back to just take a look at some of the Lincoln cars (primarily the MKX) and to see them in person. I rea More

by RedTechie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Schwartz, Sean Trafford
Mar 10, 2017 -

Whaling City Ford responded

Thank you so much, it is always great to hear our customer's story about their experience with us. Our Lincoln Brand Champion, Sean Trafford, is a phenominal young man and we are proud to have him as part of our team. If you need anything in the future, Sean and the rest of the team are here to help you every step of the way. Enjoy your new Lincoln MKX and welcome to the family.

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