Whaling City Ford
New London, CT
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Very pleasant experience purchasing my vehicle Honest people who know their products well. I would recommend this dealership to anyone looking for the vehicles they sell. When something is wron Honest people who know their products well. I would recommend this dealership to anyone looking for the vehicles they sell. When something is wrong they tell you,fix it,when something is right they also tell you. More
First time trading a vehicle I traded my 2014 Ford focus for a 2014 Honda Accord fully loaded. My intentions were to find an upgrade from my previous car, and something with low m I traded my 2014 Ford focus for a 2014 Honda Accord fully loaded. My intentions were to find an upgrade from my previous car, and something with low mileage. I found a car that was definitely the next step up for me in class and the car had about a 20 mile difference from the car I traded in. Satisfied is an understatement with how I feel driving my new car. More
Thoroughly professional From the sales associate I dealt with to the sales manager to the office personnel I was treated in a courteous, friendly and professional manner thro From the sales associate I dealt with to the sales manager to the office personnel I was treated in a courteous, friendly and professional manner throughout the purchase of this vehicle. I would highly recommend this dealership to anyone. More
Five Stars All Around Salesman Daniel Burden was knowledgeable and personable, attune to my needs and desires (some pizzazz plus safety features). Never felt pressured, but Salesman Daniel Burden was knowledgeable and personable, attune to my needs and desires (some pizzazz plus safety features). Never felt pressured, but felt respected for the research and thought we put into our purchase. Everyone was first rate from Sales Manager Aaron Borsher (strikes a fair deal and has a good sense of humor) to Business Manager Grey LeBeau (most efficient processing ever). We know from experience that the Service Department is first rate. More
Excellent customer service Dan provide excellent service. After looking at a few automobiles, it was difficult to find my car for price and mileage . That didn't not stop Dan. Dan provide excellent service. After looking at a few automobiles, it was difficult to find my car for price and mileage . That didn't not stop Dan. He found perfect car with price and mileage. . Then Greg in finance, another great job. Explain all warranty and contract issues completely. Then when I had a problem with registration, very patient and helpful until resolved. Thanks all. Would definitely recommend Whaling City to anyone looking for a car More
REAL DEAL! Nathan Gaucher, his team and his dealership are truly the real deal! Make this dealership your only stop if you are shopping for a new vehicle. I shop Nathan Gaucher, his team and his dealership are truly the real deal! Make this dealership your only stop if you are shopping for a new vehicle. I shopped around and got not only the best deal but the best customer service I have seen ever while purchasing a new vehicle. This dealership is truly like no other! Highly recommended. Sean Trafford is the guy you want to see. Very knowledgeable about the vehicles on the lot and does not apply pressure. Gives you options, answers questions and let's you decide what you want to do after that. Very pleasant experience. More
Awesome experience Great place!!!got my car today i am very excited...happy with the customer service i got also they worked with me...my experience walking inside this Great place!!!got my car today i am very excited...happy with the customer service i got also they worked with me...my experience walking inside this dealer was amazing...great...i had sean worked with me and he helped me get what i needed...he wasnt rude...nice attitude...patient...dont regret it!!!always looking forward to working with them... More
Great experience from seeing to buying a car I bought a Mazda 3 today from Cliff. I purchased my last car from Cliff and did not consider going to another salesperson or dealership for a new car. I bought a Mazda 3 today from Cliff. I purchased my last car from Cliff and did not consider going to another salesperson or dealership for a new car. The entire Whaling City team made this purchase a very easy decision. I will be going back again for my next purchase as well!!!!! More
Easy Buy Ever! We've done business with Whaling for many years - always a good sales experience and great after service.. This was probably our best experience to d We've done business with Whaling for many years - always a good sales experience and great after service.. This was probably our best experience to date. The sales person, Angel Torres and GM Nathan Gaucher, were fantastic. For a young person, Angel has exceptional talent - he listens! No hard sell, he heard what we wanted, went out of the box right way to get Nathan involved to see exactly the car we wanted. We couldn't be happier! BTW, great work onnthe financing too. More
TOTALLY PERSONABLE AND PROFESSIONAL Everyone was so pleasant and helpful. I commend all the staff. Great shopping experience. I bought my first car here in 1967, a 1965 Mustang Fastback Everyone was so pleasant and helpful. I commend all the staff. Great shopping experience. I bought my first car here in 1967, a 1965 Mustang Fastback (wish I still had it). More