Whaling City Ford
New London, CT
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Great Experience I was very impressed with Dan. We were buying a car for my 19 year old son and consistently engaged him in the discussions. Well done. I was very impressed with Dan. We were buying a car for my 19 year old son and consistently engaged him in the discussions. Well done. More
Great experience Experience was great and that was in large part due to our salesperson, Oscar. From the start he read our cues, laid back when needed, offered real a Experience was great and that was in large part due to our salesperson, Oscar. From the start he read our cues, laid back when needed, offered real and honest opinions and overall was just someone we wanted to buy a car from. Lucky us - we find the car didn't know we wanted thanks to Oscar listening to us and guiding us in the right direction. We purchased this car for my daughter, and he took all her questions seriously while also bringing in my husband and I into the discussion at the right moments too. We can't say enough about Oscar and I hope to buy a car from him again in the future. Dave from finance was also a huge help - straight shooter, not BS and upfront about every aspect and detail. More
Perfectly pleasant I went to this dealership to look at a car I was interested in and the service was perfect after a test drive I was sure I wanted it and they made the I went to this dealership to look at a car I was interested in and the service was perfect after a test drive I was sure I wanted it and they made the paperwork easy and explained all the options available to me so I could customize the coverage I wanted. Overall it was a very pleasant experience and would highly recommend this dealer if your lookingnfor a new car. More
Great experience Love the one on one experience! Felt like I was apart of something bigger! Definitely a family organization! Very happy with everything! Very friendly Love the one on one experience! Felt like I was apart of something bigger! Definitely a family organization! Very happy with everything! Very friendly place! Eric was a great salesman! No one like him! More
Great Team I have purchased many vehicles and dealt with several dealerships in the past, but this was my first experience dealing with Whaling Ford. My overall I have purchased many vehicles and dealt with several dealerships in the past, but this was my first experience dealing with Whaling Ford. My overall experience with Whaling Ford was terrific right from the beginning. I located several F150 with the options I was looking for via Ford.com. I called Whaling Ford to verify the F150 I was looking for was still in stock. The sales person verified the vehicle was available. I decided to take a ride to Whaling Ford (I live approx. 1 ½ from this dealership) to view the vehicle. I had a price in mind prior to my visit. I walked into the dealership and I was greeted immediately by Aaron Borsher. Arron introduced me to Daniel Burden. I explained to Daniel the vehicle I was interest in and he promptly pulled the vehicle up for a test drive. Our test drive went well and our conversation about the F150 was very positive. We returned to the dealership after the test drive and I told Daniel I was interested in purchasing the F150. I also explained to Daniel, I have done my due diligence on researching this vehicle and I had a price in mind. I shared the purchase price with Daniel. Daniel went to Aaron Borsher to discuss my proposed price. After a short time, they engaged Nathan (GM). We discussed the price and we agreed on the purchase. My discussions with everyone at the dealership went very positive and professional. I am very pleased with the teamwork to ensure I received the correct price for my new F150. Thanks everyone… More
"accommodating/responsive to my needs" Employees like Dan Burden make the dealership what it is. He was efficient, friendly, accommodating and responsive to my needs. Dan was also very pati Employees like Dan Burden make the dealership what it is. He was efficient, friendly, accommodating and responsive to my needs. Dan was also very patient with my thorough inspection of the used Toyota pickup truck I purchased at a reasonable price. More
Purchase of a Town & Country Dan Burden went above the call to help us, not only get the van but add on items we wanted. He spent extra time to help research extra information fo Dan Burden went above the call to help us, not only get the van but add on items we wanted. He spent extra time to help research extra information for us. More
pleasant, no pressure sales experience bought a 2017 Mazda 3. Staff were very friendly and helpful without any pressure. Got an excellent price and matched the financing I had pre-arrrang bought a 2017 Mazda 3. Staff were very friendly and helpful without any pressure. Got an excellent price and matched the financing I had pre-arrranged. Very pleasant car buying experience. More
Great Dealership and Employees These guys are willing to work with you and get you the best deal. They made the process so easy and pain free. Thank You to all who helped me (Nathan These guys are willing to work with you and get you the best deal. They made the process so easy and pain free. Thank You to all who helped me (Nathan, Dan, and Greg). More
Great experience! They worked with me to get the truck I wanted within my budget. I am in the military with a busy schedule, and they ensured that everything with purch They worked with me to get the truck I wanted within my budget. I am in the military with a busy schedule, and they ensured that everything with purchasing my truck was worked around my schedule. More