Whaling City Ford
New London, CT
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Dan made my buying a new truck experience wonderful! Dan B. Was so polite and professional. I have never met a salesman that was not so pushy until I encountered Dan. He helped me pick out a truck in Dan B. Was so polite and professional. I have never met a salesman that was not so pushy until I encountered Dan. He helped me pick out a truck in my price range that I was looking for.He was very knowledgeable in all the truck's details and safety features. He even explained add ons that I can purchase. I would highly recommend Dan to my family and friends.And rest assured my next car I purchase will be thru Whaling City Ford and with Dan! I would like to thank him and the finance manager again! More
Worked overtime to deliver I originally started looking back in November, started the paperwork but as the holidays arrived it took a back seat. I called again in January and I originally started looking back in November, started the paperwork but as the holidays arrived it took a back seat. I called again in January and found out that my original salesman no longer worked there but was referred to Oscar. After a promise to get me into a much needed new vehicle Oscar worked tirelessly along with Gregg until he delivered on his promise. Want to thank you both again, my son was smiling ear to ear All the sales staff was friendly and considerate. Look forward to working with them again in the future. More
Professionals I had a great experience at Whaling City Ford. Daniel Burden was a huge help in finding the best deal on my trade and knowing which car would be perfe I had a great experience at Whaling City Ford. Daniel Burden was a huge help in finding the best deal on my trade and knowing which car would be perfect for me at a great monthly payment. Greg LeBeau was amazing at explaining everything I had questions with regarding financing. This team helped me drive away in the perfect car! More
Great service Dan and Greg were a great help in the purchasing of my new car. They both provided me with thorough information and Dan really helped give me an excel Dan and Greg were a great help in the purchasing of my new car. They both provided me with thorough information and Dan really helped give me an excellent deal on this car. The whole dealership has a very professional atmosphere. More
By far the best dealership! After having a not so great experience a few months ago at a dealership ( no name mentioned) I was refered by a friend to pay a visit to Whaling City After having a not so great experience a few months ago at a dealership ( no name mentioned) I was refered by a friend to pay a visit to Whaling City Ford and ask for Cliff. Not only did Cliff make me immediately feel right at home the staff at Whaling City made quick work of getting me out of the mistake I made and into a vehicle that I absolutely love but thought I'd never be able to afford. Darnell worked his magic and made it happen! Definitely going back and highly recommend everyone pay a visit to Whaling City Ford! Remember to ask for Cliff! More
Awesome experience! I want to say that Darnell in finance and Oscar in sales were so determined and willing to find us a vehicle! They were so down to earth and made my h I want to say that Darnell in finance and Oscar in sales were so determined and willing to find us a vehicle! They were so down to earth and made my husband and I feel so comfortable! I would recommend this dealership and the service to anyone looking for a vehicle. Thank you for your time that you spent accommodating us! Especially for my little one! The Crespo-Rock family More
Good experience buying another new Ford Flex The dealership worked well with me on replacing my 2010 Ford Flex with 170,000 miles on it with a new Ford Flex. Since the limited edition new vehicle The dealership worked well with me on replacing my 2010 Ford Flex with 170,000 miles on it with a new Ford Flex. Since the limited edition new vehicle that I was purchasing was over a year old and had been on the lot for some time, we had some discussion about what would be an appropriate price adjustment from the list price, but we were able to resolve it quickly and fairly. More
Fair deal I had to trade down from my 2015 WRX. These guys were understanding and best of all never tried to get over on me. They offered a fair price for my ca I had to trade down from my 2015 WRX. These guys were understanding and best of all never tried to get over on me. They offered a fair price for my car straight away and the car I purchased. Thanks to Daniel, Darnell and Gregory. Fast and easy. You'll be getting my return business 100%. More
WORST DEALERSHIP IN THE WORLD! The owner, the PRIMUS OWNERS and in particular employees, , Darnell Williams and Aaron Borsher are the worst customer service people/so called manager The owner, the PRIMUS OWNERS and in particular employees, , Darnell Williams and Aaron Borsher are the worst customer service people/so called managers, I have ever dealt with. I have been in Customer service and managership my whole life and they are by far the most unhelpful people. DO not ever buy a car from them - they cheat you out of your money and steal from you . They were supposed to send in my registration , but for some reason it was sent in wrong by them , DMV cancelled it and now I had to register the car all over again and pay out of my pocket for those costs and they would not even refund my money. This is stealing!! They cheat people out of their money and do not follow through on anything ! STAY AWAY FROM THIS DEALERSHIP!!! I WILL BE REPORTING THEM TO FORD AND EVERY MEDIA ?WEBSITE AVAILABLE!!! DGottert More
purchase of used car This dealership was a pleasure to deal with sales the salesman Dan B was great to deal with. I would definitely recommend this car dealership if your This dealership was a pleasure to deal with sales the salesman Dan B was great to deal with. I would definitely recommend this car dealership if your in the market for new or used car.. More