Whaling City Ford

Unfortunately, Whaling City has ignored multiple phone calls and emails requesting my $368 refund for the balance of new vehicle registration fees (I was an out-out-state buyer). The finance person disput calls and emails requesting my $368 refund for the balance of new vehicle registration fees (I was an out-out-state buyer). The finance person disputed the official published fee schedule information then stated it was not relevant as I would be refunded the difference. Even after contacting the owners, it’s now been almost 4 weeks since I took delivery and expect they will never refund me. Based on my experience, I would say Whaling City is a “stealership”. More

Terrible service. The reason I stay away from car dealerships. I brought my car in to get the heating system checked out. The mechanic said that I needed a new thermostat so I had it replaced. When I dealerships. I brought my car in to get the heating system checked out. The mechanic said that I needed a new thermostat so I had it replaced. When I picked my car up I was told “your heat is hotter than ever”. I drove around with the car for about a week and could tell that the heat WAS NOT “hotter than ever”. I called ford back to tell them what was wrong and I was told to bring my car back in but I would still have to pay for whatever the problem was. A week after I got the thermostat “fixed” my car broke down on the side of the road, the reason was because I had a cracked thermostat housing unit. I took my car to another auto shop and they fixed the unit but told me I needed another thermostat and that the thermostat housing unit should have been replaced when I brought my car to Ford. 0/10 would recommend anyone brings their car to whaling city ford for auto work. More

Didn't do the job i asked for and had the nerves to charge me for the job they did, which was already done a few months prior to this visit. charge me for the job they did, which was already done a few months prior to this visit. More

I cant say enough to thank Joe Lamonica for all his help. He was so helpful going over all the details. We had such an exciting day. Thank you for everything. Customer service from all of them made for an e He was so helpful going over all the details. We had such an exciting day. Thank you for everything. Customer service from all of them made for an easy time.. More

The sales staff went out of their way to get me the The sales staff went out of their way to get me the vehicle I wanted. Special thanks to Mitch for the time and effort he spent on my behalf. I highly The sales staff went out of their way to get me the vehicle I wanted. Special thanks to Mitch for the time and effort he spent on my behalf. I highly recommend Whaling City Ford. More

Joe L. Great experience! Helped me over and over again to get me into what I wanted! Goes above and beyond! Would buy here again! get me into what I wanted! Goes above and beyond! Would buy here again! More

It is really sad when you drive 40 minutes to buy a new car. Now two months later there is a shimmy in the steering. I have been a customer for 45 years. I am told they might possibly be able to fit me in car. Now two months later there is a shimmy in the steering. I have been a customer for 45 years. I am told they might possibly be able to fit me in later next week. This is the only car my wife and I have. So we have a ca with a steering issue. I guess they want us to drive it like that. The sales people where nothing special as well, this also includes the owners promises he made with us. It is under new management. Will no longer go to this dealership. Totally done with them. More

Very disappointed made appointment to see a specific car, Fusion sel 2020. We specifically asked for a call back if the car was sold as we were going to be driving 1hr half to dealership We get to dealers Fusion sel 2020. We specifically asked for a call back if the car was sold as we were going to be driving 1hr half to dealership We get to dealership only to find salesperson works from home and manager said car was sold and not available and we got no call back as promise. Make sure before dealing with this dealership that car is really available.because their promise is unreliable at best and at worst they bait and switch. More

Joe Lamonica and the sales team at whaling city auto group made my truck buying experience feel like a celebration we had fun the whole time even wen talking numbers and Signing documents they made it group made my truck buying experience feel like a celebration we had fun the whole time even wen talking numbers and Signing documents they made it effortless and I got to drive off in a beautiful Toyota Tacoma that I really didn’t think I could swing but Joe made it work for me if you are looking for a vehicle in southeastern CT do your self a favor and go see Joe at whaling city Ford More

Whaling city has a been a dealership I've dealt with for quite along time I took delivery of my new vehicle on Monday and although my relationship isn't complete I can't be more happier with my experience quite along time I took delivery of my new vehicle on Monday and although my relationship isn't complete I can't be more happier with my experience with whaling city sales team by far my best experience to date More