Whaling City Ford
New London, CT
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Third time purchasing with Whaling City Ford This was my third time purchasing with Whaling City Ford, and first time working with Dan Burden. All I can say is that this was by far my best exper This was my third time purchasing with Whaling City Ford, and first time working with Dan Burden. All I can say is that this was by far my best experience. I had a specific make, model, and payment in mind. Dan made it happen without having to go back and forth playing games. More
Professional and friendly Everyone was friendly and professional. Everything was handled quickly and efficiently. I was leaving a Mazda cx5 and got another one. Will gladly g Everyone was friendly and professional. Everything was handled quickly and efficiently. I was leaving a Mazda cx5 and got another one. Will gladly go back there. More
Great 1st time "New Car" buying experience!! Our salesman, Dan, was very helpful and friendly. He got us into the exact new car that we wanted, with great warranties, and a great price. We couldn Our salesman, Dan, was very helpful and friendly. He got us into the exact new car that we wanted, with great warranties, and a great price. We couldn't have asked for anything better. I would definitely recommend this dealership. More
Determined Very quick n determined to sell...only thing was my husband felt like he had no time to think..thought it was pushed too quickly.. Very quick n determined to sell...only thing was my husband felt like he had no time to think..thought it was pushed too quickly.. More
Very professional, engaging, and responsive to my needs! I came to the dealership and was meet by sales consultant Dan Burden, who is friendly, knowdlegeble, and all about the customer without seeming fake o I came to the dealership and was meet by sales consultant Dan Burden, who is friendly, knowdlegeble, and all about the customer without seeming fake or “salesperson-y”. He just seems like he genuinely wanted to help me find the car that was right for me, and he did. More
Excellent service. Our Salesman Big Dan made this deal possible, and it was good to see the staff due to being a repeat buyer, again. I will be back. Thanks All !!! Our Salesman Big Dan made this deal possible, and it was good to see the staff due to being a repeat buyer, again. I will be back. Thanks All !!! More
Greeted warmly and treated with respect. We were met at the door by the friendly face of Oscar Garza, who immediately made us feel at home and offered us coffee. We were in the market for We were met at the door by the friendly face of Oscar Garza, who immediately made us feel at home and offered us coffee. We were in the market for an SUV and he looked over research we had done at home and also showed us other appealing options. We never felt pressured. We walked out with a beautiful Ford Edge and a feeling that we had a good deal. Thank you Whaling City for a car buying experience that didn't make us nervous! More
Enjoyed buying a car at whaling city ford, great deal. My experience at whaling city was great, would definitely go there again to purchase a vehicle. Walked in to just look around for a used truck and wal My experience at whaling city was great, would definitely go there again to purchase a vehicle. Walked in to just look around for a used truck and walked out with keys to a new one due to great salesmanship. More
2018 Focus ST This car is the most unanticipated thrill ride. Tight, smooth, power in every gear and the highway feel of a much larger vehicle. Awesome....just awes This car is the most unanticipated thrill ride. Tight, smooth, power in every gear and the highway feel of a much larger vehicle. Awesome....just awesome. Good job Ford! More
Bad customer experience Cheating customer with attractive officers online and making to come from r their shop. Judy and Bear from sales team ditched me by making to drive 60 Cheating customer with attractive officers online and making to come from r their shop. Judy and Bear from sales team ditched me by making to drive 60 miles and said the car you have selected is sold and asking me to pick another make or model. This is my ever worst experience with the sales team. Hope their managers go through my comments and realize customer pain points. More