Whaling City Ford

Absolutely incredible experience. This was my first experience with buying my own car. Darnell, Patricia and Aaron made my experience unforgettable!! Besides the day being 09/19/19, th This was my first experience with buying my own car. Darnell, Patricia and Aaron made my experience unforgettable!! Besides the day being 09/19/19, these guys were amazing!! They made me feel at home the moment I walked in the door and it only got better from there. They treated me with so much love and respect, I was blown away. I was so appreciative for their service. They did the absolute most to make sure I was taken care of and in the car of my dreams! Thanks so much guys and keep up the great work!!! I will definitely recommend you all to anyone in need of a vehicle! More

Impressed just to say these guys make it easy to get a car ,very easy to work with nice people everyone is so friendly.Happy with my new car Thanks Patricia ?? just to say these guys make it easy to get a car ,very easy to work with nice people everyone is so friendly.Happy with my new car Thanks Patricia ?? More

Super happy! I just want to you say that Alberto Santana and Darnell went Above and Beyond to make sure I was taken care of! Since my first call to them service wa I just want to you say that Alberto Santana and Darnell went Above and Beyond to make sure I was taken care of! Since my first call to them service was not 10+...more like an 110+. Alberto was so tentative to me and my mother since we walked in, walked us through all paperwork even when his phone would ring to help others. This is what customer service is all about. I will continue to do business here and others should hear how amazing this place is! EXCELLENT CUSTOMER SERVICE! More

Replacement for 2000 Ford Focus Brought my 2000 Ford Focus in for brake repair. Discovered that the brake job wasn’t all I needed - due to rot on the undercarriage, plus problems wi Brought my 2000 Ford Focus in for brake repair. Discovered that the brake job wasn’t all I needed - due to rot on the undercarriage, plus problems with the brakes, it was going to cost more than the car was worth. Everyone at the dealer was absolutely wonderful to me. Valerie Muller drove to my house in North Stonington & picked me up so I could look at cars. I had a list of cars I had found online - she took me out for test drives of the cars I had indicated. Once I found one I was interested in, (a certified pre-owned 2018 Ford Focus), management let me drive it home with a small down-payment until I could get access to my annuity for a larger down-payment. They did a credit check & had payment options available the next day. I had a balance due for the work they had already performed on my 2000 Focus - & Aaron Borsher negotiated that down to a little over $100 for me with Jeff Janssen, the repair manager. Dean Russo had the paperwork all ready to sign when I got the rest of my down-payment ready. Darnell Williams had my registration paperwork all set when I was ready to leave. I couldn't have asked for better service from anyone! I’ve been dealing with Whaling City Motors for over 20 years, & will continue to do so in the future because of the wonderful, caring job they do! More

Great place to get a use nor new car Best place so far people there are great specially patricia Smith she make sure u get out of there in a new car she explained everything you need and Best place so far people there are great specially patricia Smith she make sure u get out of there in a new car she explained everything you need and have to know she guided you tru the process if you need a car come to whaling city ford at new london and ask for my girl patricia Smith and her boss Darnell William thank you guys More

Positive Experience This dealership was a pleasure to do business with from start to finish. It started with my very personable salesperson, Angel Torres, having me drivi This dealership was a pleasure to do business with from start to finish. It started with my very personable salesperson, Angel Torres, having me driving the used 2017 Mustang I was interested in within thirty minutes of me entering the showroom. He was very knowledgeable in answering all the questions I had about the vehicle and helped finalize the purchase price with his fair and reasonable sales manager Aaron Borsher. Also, sales/finance manager Darnell Williams was informative throughout the financing process. And finally, I must also include service advisor, Tim LaDucer, to this top team of friendly professionals. Together they make it easy to recommend the Whaling City Dealership for your next new or used automobile purchase. John C. More