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Westway Ford

Irving, TX

2.9
506 Reviews

801 West Airport Freeway

Irving, TX

75062

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Showing 506 reviews

November 09, 2022

GO SOMEWHERE ELSE! Would give no stars if I could, went and looked at a used 2013 f250. Liked it, truck was posted for 33500. Told them where I wanted my payments, my c More

by Richardsdustin23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eli Santos, Ray Delgado
October 19, 2022

Ryan Brown was a huge help. Go see him if you’re shopping for a car! More

by Lexi
Recommend Dealer
Yes
Employees Worked With
Ryan Brown
Nov 01, 2022 -

Westway Ford responded

Thank you for your positive feedback!

October 17, 2022

Worst dealership ever. My truck is still with them and it is almost a month and nobody calls or updates me. I make daily calls and I am told that my rep "Juan" is busy wit More

by drkashifaslam
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Juan Pineda
October 10, 2022

Terrible to deal with would go to Platinum Ford in Terrell, or Rockwall Ford. Sales person I was with had no idea how to run the numbers. His manager was more worried about trying to make an impres More

by billrouda
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dayton
October 08, 2022

Overall just a bad experience. They are trying to charge 7500 over msrp for an f150. There are a lot of dealers that are not doing this. When I showed them the truecar data, which More

by J.souers
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paris Mash
Oct 17, 2022 -

Westway Ford responded

We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Azalia Nava in our Customer Relations Department at Anava@vtaig.com and we will do our best to make this better.

September 26, 2022

Classic Bait and switch from dealers. We found 2 trucks on cars.com to go and look at. Call to set up an appointment and arrive on time to said appointment. Get told that one of the truck More

by michaelC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian
Sep 29, 2022 -

Westway Ford responded

Michael, we never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please contact Azalia Nava in our Customer Relations Department at Anava@vtaig.com and we will do our best to make this better.

September 09, 2022

Westway have been nothing but disappointments with our Bronco order. My wife and I only reserved and ordered at this dealer because were were told we would be sold our order at msrp. Well the vehicle fina More

by Javier
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin Egbers
Sep 12, 2022 -

Westway Ford responded

We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Azalia Nava in our Customer Relations Department at Anava@vtaig.com and we will do our best to make this better.

Nov 20, 2022 -

Javier responded

I tried contacting Azalia and no response

September 09, 2022

We had the best experience buying a new expedition from Denver Fisher at Westway yesterday. He was so informative and helpful and made it a great experience for us. I highly recommend giving them a call if More

by Jfurtardo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denver Fisher
Sep 12, 2022 -

Westway Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

September 08, 2022

Salesman knew we were driving 7 hours specifically to buy a mustang Mach E. I texted him to ensure the car would be charged when we got there, he failed to charge the car, it had 18% when we got there and th More

by Richard.s.joyner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zack
Sep 12, 2022 -

Westway Ford responded

Richard, we are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Azalia Nava in our Customer Relations Department at Anava@vtaig.com and we will do our best to make this better.

August 15, 2022

Take your business elsewhere. After agreeing to a price they will change the amount after pulling credit and sending it over to finance. There are many dealerships that will not a More

by German S
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Delgado, M A, Ellie Martinez
Aug 19, 2022 -

Westway Ford responded

We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Azalia Nava in our Customer Relations Department at 972-659-2319 and we will do our best to make this better.

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