Westway Ford

I had an excellent experience at Westway Ford. From the moment I arrived, the entire team was incredibly friendly, professional, and attentive. They helped me find the vehicle I was looking for wi From the moment I arrived, the entire team was incredibly friendly, professional, and attentive. They helped me find the vehicle I was looking for without any pressure and patiently answered all my questions. The purchase process was quick, transparent, and much simpler than I expected. They provided excellent service and made sure I left completely satisfied with my Ford Explorer. I definitely recommend Westway Ford to anyone looking for a new or used vehicle. Thank you for making the experience so enjoyable! More

Destiny was excellent, professional. Definitely will come back when I’m ready for another vehicle Definitely will come back when I’m ready for another vehicle More

The bad news: our daughter’s car was “totaled” when she was side-swiped by an 18-wheeler. The good news is that she was not hurt, and we found another Ford Mustang at Westway Ford, 801 W. Airport Fwy. in I was side-swiped by an 18-wheeler. The good news is that she was not hurt, and we found another Ford Mustang at Westway Ford, 801 W. Airport Fwy. in Irving. (This was our second time to buy a Ford Mustang from Westway.) Rafael Hidalgo, Sales Associate did a great job of making her comfortable, while showing her the features and benefits of the newer car, and arranging a test drive. James Wacker, Sales Manager, worked with us to make the sales price fit within our finances. He and Jorge Alavez in Finance are great folks to deal with! We were able to “do the deal” all in one day, which was the only time we had to buy another car. Bottom line: Our daughter is happy, and was able to drive away in a nice car that she really likes. Thanks, Westway! We’ll see you again next time! More

Westway Ford and particularly sales guys Michael Norris and Gilbert Cuellar were very helpful, listened to my concerns and description of the particular Mustang Mach-E that I wanted, and went out and found and Gilbert Cuellar were very helpful, listened to my concerns and description of the particular Mustang Mach-E that I wanted, and went out and found that car for me. Excellent! Thank you guys✔️ More

James is great at explaining everything about the price and the vehicle before walking in the dealership and the vehicle before walking in the dealership More

Very pleasant experience. I bought 2 Broncos. Ill go back when its time to trade my Truck in. I bought 2 Broncos. Ill go back when its time to trade my Truck in. More

Westway ford was a blessing. My experience was so easy and my car salesman was awesome. My experience was so easy and my car salesman was awesome. More

I have been taking my car to Westway out of convenience for years, in fact two different Fords for service. Lately they have gotten slow, rude service advisors, Juan was outright very rude to me last time for years, in fact two different Fords for service. Lately they have gotten slow, rude service advisors, Juan was outright very rude to me last time I was there. This last time they flattened a perfectly good tire and wasted hours of my time. Their service manager though is very helpful, the one thing I’ll say. I was advised that I should start taking my car to 5 Star in Carrollton and they immediately found 3 major codes that Westway should have found last time I was in. That really irks me as I asked Juan about some issues and he would never do anything but tell me I’d have to leave the car for it to be diagnosed. Now my power train is about to expire because he was too lazy to check codes. I have a major transmission code and a code on my fuel system directly related to something I had asked Westway about (Juan) multiple times. Now I’m leaving it at Sam Pack 5 Star and again, these codes were found in seconds. The car does have to be properly diagnosed but I could have been in danger. I cannot recommend Westway service dept to anyone and will not take this down even though I’ve been asked before. Westway very well may have cost me major damage to my car by not doing easy stuff. More

This dealership was an overall disappointment. Called about a car online and was unable to get an out the door price. It became apparent why when I went in to test drive the vehicle only to find a Called about a car online and was unable to get an out the door price. It became apparent why when I went in to test drive the vehicle only to find about 3K in dealer fees added to the listed price. I wasted three days trying to purchase a car here, and left with nothing. Their negotiations are a joke, writing numbers on scratch paper that change day over day and presenting exploding offers in person to try and get you to commit. The culture here is bad, and they try to pressure you into making hash decisions. They also claim they “don’t accept outside lenders”. Called my pre-approved loan company and they told me this is not normal for a major dealership. Before I left the dealership offered me a ridiculous offer almost 5K cheaper than the original print out and an APR that was 0.5% less than my pre-approved loan which was already low. At this point I had to wonder what was so wrong with the vehicle that they needed to get rid of it so bad… regardless I called back the next day to follow up, as the price was good - they left me on hold for 15minutes and at that point I was over their games and tactics. Called Bill Utter ford in Denton and already scheduled an appointment, received a carfax and an out the door price on a similar vehicle before Westway got around to calling me back. These people need to realise they’re losing themselves business with the way they interact with their customers. Plenty of other professional and straightforward ford dealers around here. Would never go back here, absolute worst car buying experience full of pressure, anxiety, and deception. More