Westway Ford

If MARKUPS, OVERPRICING, and SCAMMING CUSTOMERS were given a face, it would be this place right here. The way they deal is ridiculous they slapped an additional $12,000 markup on my Ford Maverick Lar given a face, it would be this place right here. The way they deal is ridiculous they slapped an additional $12,000 markup on my Ford Maverick Lariat Hybrid truck which I ORDERED almost 6 months back, I doubt that they care even slightly about customer satisfaction. The Salesperson, Manager and I think there director Ryan none wanted to make a deal in fact he came to me and Just said he cant make things work and felt. It's best to steer clear of them at all costs if you're in the market for a new vehicle. From the instant I stepped foot into the dealership, a strange discomfort settled within me. Without delay, I inquired about the markup on the truck, only to be met with a vague explanation from the salesperson regarding "market demand". Despite my efforts to negotiate the price, they adamantly refused to compromise. I tried negotiating with the dealer, but they were completely unreasonable and unwilling to make any kind of compromise. They were rude and dismissive, and it was clear that they had no interest in providing a fair deal to their customers. I felt like I was being scammed, and it was a truly horrible experience. To make matters worse, the salesperson I was working with was incredibly dishonest. They made promises that they had no intention of keeping, and they lied to me multiple times throughout the buying process. It was clear that they were more interested in making a quick buck than building a lasting relationship with their customers. Overall they are dishonest, aggressive, and completely unprofessional. If you're looking for a new vehicle or ordering one , save yourself the trouble and find a dealer that actually cares about their customers. This dealer is a complete disaster, and I would never do business with them again. More

I had my F150 serviced on March 6. When it was completed the crescent wrench indicator was on, and I'm getting poor performance. I was told that eventually, it would go off, but to dat When it was completed the crescent wrench indicator was on, and I'm getting poor performance. I was told that eventually, it would go off, but to date, it's still on, the truck acts sluggish when I step on the ignition, and gas mileage has decreased. The check engine light occasionally comes on, (it was off when I made the appointment), but I never had the other problems until after my truck was serviced. I purchased my vehicle from the dealership, and have returned it for service over the years but after this, time, I'm doubtful that I will return again. More

I just bought a bronco raptor from there is awesome and Denver Austin was salesman that helped me out Denver Austin was salesman that helped me out More

My mother had her vehicle brought in to have her transmission checked. The dealership told her there was nothing wrong after the car waited in the lot for 2 weeks to be checked. She continued to hav transmission checked. The dealership told her there was nothing wrong after the car waited in the lot for 2 weeks to be checked. She continued to have problems for a month and brought it to another repair shop that immediately found a coded issue. Those mechanics brought it in to Westway themselves and ran the SAME scan and it popped up positive. My mom has now been driving on a faulty transmission for a month. They then say it will be 45 days to fix it, and did NOT give her a loaner car. Who does that? The repair shop gave my mom a car for free to use out of their own kindness even though they had nothing to do with the issues with the car. Westway said they didn’t have a loaner car. I asked them to reimburse American Autotech(the good repair shop) as they had one she could use. They refused. They will misdiagnose your problem and you will have to get someone else to figure out what’s going wrong. Then you will not be given a car to use while it’s being fixed even if it is their fault it wasn’t fixed 6 weeks ago. I asked to speak to the Gm and one group of sales reps said he was in a meeting. The front desk told me he wasn’t in at all. Then I called my mom to say I was going to write this negative review. They told me to get off the phone or they would call the Police! It’s pretty sad that their customer service is this poor. More

Broke a part during a service and made me pay for the techs mistake. The service manager is very unprofessional. GM will not return emails and the people who work there are totally unprofessional. techs mistake. The service manager is very unprofessional. GM will not return emails and the people who work there are totally unprofessional. More

This dealership is absolutely amazing, Daisy my dales lady made the whole process as simple as possible. The whole staff went above and beyond to make sure I got exactly what I wanted. So thank you Dai lady made the whole process as simple as possible. The whole staff went above and beyond to make sure I got exactly what I wanted. So thank you Daisy, Jessie, Jorge, Ashley and Giavanna for all of yalls help. I would definitely recommend anyone to go check them out. More

DO NOT I REPEAT DO NOT USE WESTWAY SERVICE ! MY TRUCK WAS THERE 1 MONTH AND 2 WEEKS WITH NOTHING DONE. I HAD TO PHYSICALLY DRIVE TO THE DEALERSHIP TO GET A HOLD OF SOMEONE IN THE SERVICE DEPT B MY TRUCK WAS THERE 1 MONTH AND 2 WEEKS WITH NOTHING DONE. I HAD TO PHYSICALLY DRIVE TO THE DEALERSHIP TO GET A HOLD OF SOMEONE IN THE SERVICE DEPT BECAUSE NOONE WOULD RETURN MY PHONE CALLS. ANOTHER 2 WEEKS WENT BY AND I RECEIVED 3 DIFFERENT STORIES ABOUT WHAT WAS WRONG WITH MY TRUCK WITH PRICE RANGING FROM $4500.00, THEN $1200.00 THEN $1400.00 -$1500.00 THEY SAID THEY GOT MY TRUCK REPAIRS CONFUSED WITH ANOTHER TRUCK SAME COLOR. I FINALLY HAD ENOUGH, PICKED UP MY TRUCK TO FIND THE WINDSHIELD CRACKED FROM DRIVERS SIDE TO PASSENGER SIDE AND UP THE WINDSHIELD. THEY FIXED NOTHING ON MY TRUCK THAT HAS BEEN IN THEIR SHOP 4 DIFFERENT TIMES FOR THE SAME THING, NO COSIDERATION TO THAT THE PROBLEM HAS NEVER BEEN FOUND, THEY HAVE FILED THOUSANDS OF DOLLARS AGAINST MY EXTENDED WARRANTY, THEN ATTEMPTED TO FILE ANOTHER $4500 AGAINST MY EXTENDED WARRANTY FOR THE WRONG TRUCK. TOOK NO OWNERSHIP OF THE DAMAGE DONE TO MY WINDSHIELD. WE HAVE BEEN CUSTOMER'S OF WESTWAY FORD FOR 25+ YEARS AND HAVE BOUGHT MANY FORD VEHICLES, WE ARE FORD RETIREES AS WELL , WE HAVE REFERRED NUMEROUS FRIENDS AND FAMILY TO WESTWAY, I WILL MAKE SURE THEY ALL KNOW OF THE TREATMENT I RECEIVED AND I WILL NEVER SET A FOOT BACK IN THIS DISHONEST DEALERSHIP ! THEIR NEW SERVICE DIRECTOR IS A COMPLETE JOKE AS THEY HAVE NO EXPERIENCE IN FORD VEHICLES, THEY CAME FROM ACURA DEALERSHIP. WORST MISTAKE EVER WAS TO GET RID OF THEIR OLD SERVICE MANAGER/DIRECTOR JAMES. YOU HAVE BEEN WARNED STAY AWAY FROM WESTWAY FORD ! **THIS IS A 0 STAR REVIEW, I DONT WANT ANYONE TO MISTAKE THIS 1 STAR AS ANTHING POSITIVE !** More

Joseph in service is horrible, poor communication, I brought my car in for a service recall on Feb 18, Joseph stated service would take up to 4hours, well 6 hours later of him not returning calls, I go brought my car in for a service recall on Feb 18, Joseph stated service would take up to 4hours, well 6 hours later of him not returning calls, I go back up to the dealer only to find out they had to order wires, that according to him would be in the next day, Joseph advise he would have some pickup my vehicle on Mon. Feb 20 at 7:30 am and he would also call to let me know when they're on the way, 7:30 never got here, I call a few times, rep said she would send message over for high priority, a return call never happened, this was a waste of my time on Friday, as well as Monday waiting, I wouldn't recommend no one to this dealer for service, nor to even purchase a vehicle with this type of poor customer service, don't waste your time at this dealer. More

Would recommend this dealership 10/10. . Trey and Kelsey made sure I had the most efficient car buying experience I’ve ever had. Would send friends and family. . Trey and Kelsey made sure I had the most efficient car buying experience I’ve ever had. Would send friends and family. More

Was searching for a truck and Trey found me exactly what I wanted. Couldn’t be happier with my purchase. I wanted. Couldn’t be happier with my purchase. More