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Westway Ford
Irving, TX
528 Reviews
Our mission at Westway Ford is simple: we want to provide you with absolute customer satisfaction from start to finish by giving you the best Ford purchasing experience possible. As a five-time Ford President's Award recipient for customer service excellence and quality assurance, we truly believe that shopping with Westway Ford is the Best Way. As your local Dallas and Fort Worth Ford dealer, our continued success is predicated upon your continued happiness. For over 30 years we've served North Texas with a comprehensive inventory of new Ford cars, trucks and SUVs, a leading Ford auto service and repair center, and a great selection of quality used cars from a variety of automakers like Toyota, Nissan, Chevrolet, Honda and more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 528 reviews
August 24, 2023
I would give zero stars if I could. I tried to get a quote on a new vehicle that I saw on their website. I spoke to someone via text as well as phone. They refused to give me a price q I tried to get a quote on a new vehicle that I saw on their website. I spoke to someone via text as well as phone. They refused to give me a price quote unless I drove to their dealership. DFW is a huge area. In addition, I live a few hours away. I explained this to the guy on the phone and via text. I was told they would speak to the manager and get back to me. They never responded. I followed up MULTIPLE times. Still no response. They simply refused to give me a quote. I chose to buy a Bronco at a different location who had a quote ready for me within five minutes of asking for one. More
by Confused
Employees Worked With
Jorge Alavez
August 21, 2023
I took my F150 in for an oil change Friday, August 18, 2023 around 10:00 - 10:30. It took them 6 hours to complete my oil change. Worst service I have experienced in all the times I have taking my truck 2023 around 10:00 - 10:30. It took them 6 hours to complete my oil change. Worst service I have experienced in all the times I have taking my truck there. T. Austin More
by warprunllc
Employees Worked With
Lakita?
August 09, 2023
Derek assisted us in the service department. Went in for an oil change for my dads truck and he was pretty quick and very personable. Great asset to the team :) Went in for an oil change for my dads truck and he was pretty quick and very personable. Great asset to the team :) More
by Rosemeisters
Employees Worked With
Derek Burton
August 09, 2023
Great experience. Derek in the service department was so helpful and knowledgeable. Will be asking to speak with him everytime I return. Derek in the service department was so helpful and knowledgeable. Will be asking to speak with him everytime I return. More
by traviztyone
Employees Worked With
Derek
August 08, 2023
Great customer service! ! Derek in Service greeted us immediately upon arriving at the dealership. Very professional and helped us with all our concerns. We will definitely ! Derek in Service greeted us immediately upon arriving at the dealership. Very professional and helped us with all our concerns. We will definitely be returning in the future and will be referring our friends and family members. More
by LindaM
Employees Worked With
Derek Burton
August 08, 2023
Derek in the service department was by far the most helpful person i’ve ever met at a car dealership, i will 100 percent be coming back to west way ford. helpful person i’ve ever met at a car dealership, i will 100 percent be coming back to west way ford. More
by bob jones
Employees Worked With
Derek
