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Westway Ford

Irving, TX

3.1
520 Reviews

801 West Airport Freeway

Irving, TX

75062

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Showing 520 reviews

August 08, 2023

Derek assisted us in the service department. Went in for an oil change for my dads truck and he was pretty quick and very personable. Great asset to the team :) More

by Rosemeisters
Recommend Dealer
Yes
Employees Worked With
Derek Burton
Aug 08, 2023 -

Rosemeisters responded

:)

Aug 11, 2023 -

Westway Ford responded

Thank you so much for your review! We are happy to have the opportunity to serve you. Please reach out if you need anything else at all!!

August 07, 2023

Great service , Derek was very professional! I Will definitely be coming back for future services . More

by DeePlexx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M A
Aug 07, 2023 -

Westway Ford responded

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

August 07, 2023

At one point I thought I wanted a new truck. Westway had the truck I thought I wanted. After speaking with them it did not have the 5th wheel prep. So the sales guy called me a week later saying More

by Zkennedy2217
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 11, 2023 -

Westway Ford responded

We apologize for any difficulty you've encountered trying to reach us by phone. Our team strives to provide excellent customer service, and we're sorry if we fell short of your expectations in this instance. We understand that prompt communication is crucial, and we're actively working to address this issue and improve our phone responsiveness. Please contact Azalia Nava in our Customer Relations Department at Anava@vtaig.com and we will do our best to make this better.

Aug 15, 2023 -

Zkennedy2217 responded

I was never trying to reach you guys other then one time about one truck. I asked you to stop calling me over and over and over. Trust me I should know that if I was trying to reach you. All I have to do is call and or message you on the website and you will at that point send every employee to on the payroll my number.

August 06, 2023

Nick was super friendly, attentive and made the car buying process run smooth! Highly recommend and ask for Nick! More

by Jennifermorato
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Patterson
Aug 07, 2023 -

Westway Ford responded

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

July 27, 2023

Been calling for 4 days straight for Service, NO ONE answers and they hang up on you after leaving you on hold More

by mike.lankford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Aug 03, 2023 -

Westway Ford responded

We apologize for any difficulty you've encountered trying to reach us by phone. Our team strives to provide excellent customer service, and we're sorry if we fell short of your expectations in this instance. We understand that prompt communication is crucial, and we're actively working to address this issue and improve our phone responsiveness. Please contact Azalia Nava in our Customer Relations Department at Anava@vtaig.com and we will do our best to make this better.

July 21, 2023

Me mentieron en la compra de una troca, supuestamente era diésel y me dieron una gas, mi hermano no me pudo acompañar yo no se de camioneta y abusaron por que me vieron que soy mujer y abusaron de mi confian More

by Zarahi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jessica Munoz , Ray Delgado, M A, Abel Cruz, Deko Branch, Bre Cole, Georgina Aguirre, Kyle Abramson
Aug 03, 2023 -

Westway Ford responded

Le pedimos disculpas por cualquier inconveniente o insatisfacción que pueda haber experimentado. Sus comentarios son importantes para nosotros y le agradeceríamos mucho que nos brindara más detalles sobre sus inquietudes específicas. Esto nos permitirá investigar a fondo el asunto y abordar cualquier problema que haya encontrado. Póngase en contacto con Azalia Nava en nuestro Departamento de Relaciones con el Cliente en Anava@vtaig.com y haremos todo lo posible para mejorar esto.

July 06, 2023

My husband and I bought a used 2020 Chevy Tahoe in February. As we were leaving after all papers were signed, the salesperson handed us one keyless remote. I asked about only getting one key, and th More

by CorinnaD65
Recommend Dealer
No
Employees Worked With
Alisha
Jul 06, 2023 -

Westway Ford responded

Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, Please contact Azalia Nava in our Customer Relations Department at Anava@vtaig.com and we will do our best to make this better.

June 22, 2023

I bought a 2022 F150 from Westway and upon leaving with the truck, the salesman handed me one key fob. I asked where the other key was and he said we only got one key from the previous owner, so you only g More

by johnhbrandon
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Jorge Alavez, Jordan Osornio, Ray Delgado
Jun 29, 2023 -

Westway Ford responded

Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, Please contact Azalia Nava in our Customer Relations Department at Anava@vtaig.com and we will do our best to make this better.

Jun 29, 2023 -

johnhbrandon responded

I have already attempted to contact Azalia Nava, but as of this time, she has not reached out to me.

June 15, 2023

I wish I could give less than one star but I can't so here it is. I called to check on an advertised vehicle and was told they would send a video of the car and see if they could find out why the car on More

by carpetweb
Recommend Dealer
No
Employees Worked With
Edwin ..........zero stars
Jun 15, 2023 -

Westway Ford responded

Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, Please contact Azalia Nava in our Customer Relations Department at Anava@vtaig.com and we will do our best to make this better.

June 06, 2023

Lissette Santana is excellent! She is the reason I’ll be back for more service. She delivered a white glove service and was very professional. They need ten more like her. She was More

by Jermbone117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lissette Santana, Paris Mash
Jun 07, 2023 -

Westway Ford responded

Thank you for your five-star review!

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