Westway Ford

I live in the Houston area and was having a very bad experience with a local Houston dealer. They sent me an internet quote on the exact car I was looking for but when I got there, they didn't have the experience with a local Houston dealer. They sent me an internet quote on the exact car I was looking for but when I got there, they didn't have the car. The quote even turned out to be bogus (a "mistake"). To try to keep my business, they located the exact car in Dallas and said they would it get it for me. That was Saturday. On Monday he said they were working on it. On Tuesday morning, they were ironing out details and would have it in Houston Tuesday night. At 5:00pm on Tuesday, he called to say the Dallas area dealer sold the car. Three days wasted. I was buying it as a surprise for my son who was coming home on Thursday. I wasn't happy and made that clear. I knew the Dallas dealership was Westway Ford and called them at 6pm Tuesday night to find out what went wrong. I asked for a manager and got Damon Pompa. I explained the situation to Damon who located the car in his inventory and said it hadn't been sold at all. He said he would be happy to sell it to me and immediately agreed on the price. And how do you take delivery of a car that's 250 miles away? Damon made that easy as well. Vince drove it down to Houston the next day at no cost to me. We met in a hotel parking lot near the airport where Vince had the vehicle in "car show presentation" format when we drove up. He reviewed the features and we completed the paperwork. Vince got on an airplane back back to Dallas and I had the car I wanted in my driveway by 4pm Wednesday. Less than one day start to finish. That's fantastic customer service. Many thanks to Damon and Vince and everyone else at Westway Ford. Even from Houston, they will get my business on my next new Ford. More

I have purchased roughly 30 new vehicles in my lifetime and I have to tell you, this was by far,the easiest, most relaxing experience I have ever had when buying a new vehicle. From my first contact vi and I have to tell you, this was by far,the easiest, most relaxing experience I have ever had when buying a new vehicle. From my first contact via the internet, through the final signing of the financial documents, my wife and I were treated with the utmost respect and professionalism. I told Chris in my first email what I was looking for and what I had to work with and at that point he put me in contact with Damon. The two of them were a pleasure to work with. Once we got through the preliminaries and I went to the Dealership, Damon literally met us at the front door and the complete transaction went as smooth as glass. They had the vehicles that we had spoken about all in one area and there was no haggeling back and forth on price. They did exactly what they told me they could do and there was no attempt at pushing other vehicles or options on us. When we got to the financial department, the gentleman that helped us went out of his way to make the transaction quick and painless. I would like him to get a mention here but I can't recall his name. I do remember us discussing motorcycle racing at Laguna Seca in Northern California if this helps to recognize him for his great work. When we were ready to leave, Chris went over our new vehicle with a fine toothed comb and explained to us in detail how everything worked. The new technology in these new Fords is incredible and Chris even took the time to sync me and my wife's phone to the new vehicle for us. Buying a new vehicle for me, probably ranks right up there with eating canned spinach, which I hate with a passion. I have had some horrendous and uncomfortable experiences in the past when buying a new vehicle and it shouldn't be that way. It should be an exciting and happy experience and I can tell you, when I get ready to buy my next vehicle,Damon and Chris at Westway Ford will be the first people I contact. Phil More

I have given the rating great or good because I am a returning customer from 2006 and I felt that Westway Ford treated me with respect and honesty. And they have taken care of me during a time of need. returning customer from 2006 and I felt that Westway Ford treated me with respect and honesty. And they have taken care of me during a time of need. Thank you for great service Westway Ford. Keep up the good work. More

Let me start off by saying I am not an easy customer to deal with. I take my time, I do my research, and I'm never rushed into a decision. I also used to sell cars, so I'm very wary of the "sales pitch" deal with. I take my time, I do my research, and I'm never rushed into a decision. I also used to sell cars, so I'm very wary of the "sales pitch" and of the games that salesmen try to play. To put it plainly, I'm a nightmare to deal with from a car salesman's perspective. With all of that being said, I have never been dealt with in such a friendly, respectful manner as I was with Westway Ford. Damon and Nick listened to what I was looking for, helped me to find it, and made sure that I was comfortable with it throughout the process. From the time that I first started looking for a new truck and contacted Westway to the time that I drove off the lot with my purchase was over 1 month (like I said, I take my time). Throughout that time, I exchanged about 50 - 75 e-mails with Damon and Nick. Not exactly an ideal sale for any salesman, but nevertheless, I was never pressured to buy something that I did not want, nor did they express any frustration. Ultimately, I decided that I was going to go with a Certified Pre-Owned vehicle instead of the new vehicle that I had been looking at. Nick and Damon were quick to help locate a vehicle that matched what I was looking for and brought it to their dealership for me to test drive. I ended up buying the CPO truck and have been extremely happy. I would highly recommend Westway Ford (and in particular Damon Pompa and Nick Fikes) if you are in the market for a new or used vehicle. More

Westway Ford has given me an entirely new outlook on Westway Ford has given me an entirely new outlook on purchasing a vehicle. I was very gaurded and uneasy at first, having had bad experiencs with ot Westway Ford has given me an entirely new outlook on purchasing a vehicle. I was very gaurded and uneasy at first, having had bad experiencs with other dealerships before like I'm sure other pople have had, I was nervous to say the least. I did my research and when I came in to look at the vehicle I was very surprised at the relaxed atmoshpere and the friendly staff. I found exactly what I wanted and Mr.Pompa gave me a very fair deal, the entire process was as easy as anyone could hope for. I will be purchasing another vehicle soon and can not wait to recommend this dealership to my friends and family! More

Westway Ford went far and beyond to make a deal work for me. They promised me that I would be in and out within a couple of hours and I was gone driving my new Ford Mustang in about one hour and half. Thank me. They promised me that I would be in and out within a couple of hours and I was gone driving my new Ford Mustang in about one hour and half. Thank you Damon and Candido for all your help. I will send more of my friends and family to you. More

Terrific experience! The whole dealership was very accommodating, led by Damon and his team. When I trade in my vehicle next time, I will certainly come back here first. They've earned my business. accommodating, led by Damon and his team. When I trade in my vehicle next time, I will certainly come back here first. They've earned my business. More

I couldn't get my car started one Saturday morning. I called one Ford dealership and they offered to look at sometime Monday. I called Westway Ford next and had a wonderful soul walk through with me on t called one Ford dealership and they offered to look at sometime Monday. I called Westway Ford next and had a wonderful soul walk through with me on the phone a few trouble shooting ideas. I managed to get my car started and wasn't stranded for a weekend. Westway Ford is now my service center! I've been in since for a battery replacement (seperate issue) and Steve was wonderful. I highly recommend Westway and Steve. More

Damon was very helpful, courteous and well informed about his products. I was treated in a professional manner and had my questions answered honestly and in a direct manner. his products. I was treated in a professional manner and had my questions answered honestly and in a direct manner. More

My husband and I had never purchased a vehicle before. We were both pretty nervous about the process. Damon helped put all of our concerns to rest! He helped us to find a Pre-Owned vehicle that met or needs were both pretty nervous about the process. Damon helped put all of our concerns to rest! He helped us to find a Pre-Owned vehicle that met or needs and fit into our budget! We love our car! And I would recommend Westway and Damon to anyone, whether they know what they are looking for, or have never darkened the door of a dealership! Thanks! More