Westway Ford

I purchased a pre-owned vehicle with their "Premium" 3-year warranty. I never received any information whatsoever on what the warranty covered. I also never received any paperwork even showing "Premium" 3-year warranty. I never received any information whatsoever on what the warranty covered. I also never received any paperwork even showing that I purchased the vehicle. I have made numerous attempts to receive answers to my questions and concerns. I have received NOTHING in return. Everyone I have contacted has made nothing but empty promises to me. I will not ever buy another vehicle from this dealership, nor, will I give any type of good review to it. I will do all I can to discourage anybody, and everybody I know and come in contact with to stay away from this dealership. They simply do not care about their customers. I am living proof of this. This is the absolute WORST DEALERSHIP I've ever encountered. STAY AWAY FROM THIS DEALERSHIP!!! More

Very unprofessional! I was coming home from active duty in the military and paid $500 for them to hold a truck for me. They were less than cooperative and I had an appointment to make the purchase, they c in the military and paid $500 for them to hold a truck for me. They were less than cooperative and I had an appointment to make the purchase, they could not find the keys and had not fixed a scratch that they said they would. I gave them until the next day at 12:30pm and they did not call me until 4pm. Then they said they did the best they could. I decided I would shop else where and they are not willing to refund my deposit. I would not recommend this dealership. Go to Rockwall Ford, ask for Davy Jones. Very professional and easy to work with. More

My experience is almost identical to rayir. Westway Ford in Irving had a $56,000 Expedition EL listed and we drove from Abilene to Irving to see it. In excellent traffic this is about a 2.5 hour drive. C in Irving had a $56,000 Expedition EL listed and we drove from Abilene to Irving to see it. In excellent traffic this is about a 2.5 hour drive. Called them 30 minutes before arriving and they said yes,it is here. When we arrived after surviving horrible traffic and a major car pileup ahead of us, they show me the sticker for another Expedition and say the one I wanted has been suddenly sold. This despite the Internet listing showing it as Newly Listed. Twelve hours later back in Abilene the listing is still on the Internet. I was very civil to the three employees who apologized to me, but that didn't help correct a horrendous waste of my time and money. More

looked at a ford ranger on saturday, salesman came down to 4500.00 then said, let me clean it up since we just got it in and can you come back on Monday? I agreed to come back on Monday. I came back on M to 4500.00 then said, let me clean it up since we just got it in and can you come back on Monday? I agreed to come back on Monday. I came back on Monday, he "had to leave" told me his boss would help me. A "bozo" came out and introduced himself then promptly started at 6995.00 I told him about the 4500 and he laughed and said, "sometimes we quote you a low price just to get you to come back." I told them what I thought about lying and thier deceitful practices. This place and its people are suck will NOT go back!! Lied to get me to come back!! gee, I wonder why used car salespeople get a bad rap? jerks!!!!!!!!!!!!! I believe the sales persons name is fake also. More

This was my first experience with Westway Ford and I can honestly say that they were honest with me, very courteous, and the lowest price of all the dealerships I visited. Their sales ads were not "come-on honestly say that they were honest with me, very courteous, and the lowest price of all the dealerships I visited. Their sales ads were not "come-ons" as I expected but they did in fact "do what they said they would do". Vincent Morris did an excellent job and I would recommend him to anyone wanting to buy a new ford product. More

Omar and Ricky went out of their way to make sure that my mom and the van that we purchased for her was all taken care of. We appreciate them and their hard work! mom and the van that we purchased for her was all taken care of. We appreciate them and their hard work! More

I purchased a 2006 Ford Freestyle during the winter and upon test driving, the rep and I sensed that the AC wasn't working properly. The rep felt the problem was simply freon and assured me he would get i upon test driving, the rep and I sensed that the AC wasn't working properly. The rep felt the problem was simply freon and assured me he would get it charged and there would be no further problems. About a month later (still in winter) there was a warm day and it became apparent that there was still a problem and upon checking online found that this year and model did have the problem I was having with other owners. I took the car back in and they "fixed" it by replacing a part. Now we got in to May and 90 degree heat... boy o boy... AC was not functioning properly and even blew warm air when sitting at lights and in stop and go traffic. Fearing due to the timeframe I would be rejected by the dealership, I contacted Damon Pompa who immediately assured me all would be made right. He had Mike Davis (over service) take personal responsibility for the service of my vehicle and Rodney Rogers repaired it (for sure this time) and now the AC works beautifully. This was not an inexpensive repair but they gave me no flack about it and completed the repairs at no cost to me. I have the peace of mind knowing I will go through the Texas heat in comfort. Thank you Westway for a pleasant experience and for making good on your promise! More

Brought my 2010 Ford Fusion Hybird in for zatek service. Very disappointed in end result and damage to my car. Picked up my car with wax residue left on car, wax on platic/vinyl parts and circular scratches Very disappointed in end result and damage to my car. Picked up my car with wax residue left on car, wax on platic/vinyl parts and circular scratches from one headlight across front grill to the other headlight. Contacted Westway For, Mike Davis in person, via email and telephone no response from Mike for over three weeks although he stated he would contact me with 48 hours with an answer. More

Daniel Dallas was very helpful, informative, not too pushy, and made sure we got in the vehicle we picked. Very pleased with our service will definitely be going back to Mr. Dallas for future purchas pushy, and made sure we got in the vehicle we picked. Very pleased with our service will definitely be going back to Mr. Dallas for future purchases. More

Once again, Harvis and staff delivered after I had to rescheduled. They deserve a world class office. I see your under construction - I hope for them! rescheduled. They deserve a world class office. I see your under construction - I hope for them! More